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Customer reviews

Rating 4.5 out of 5 stars with 766 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers have good things to say about the 23.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Craft Ice. They rave about the craft ice feature, calling it the best and perfect for entertaining. Many also appreciate the spaciousness and counter depth of the refrigerator. Some customers have concerns about noise, water taste, and price, but overall, the positive feedback outweighs the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 34 reviews
  • Pros mentioned:
    Counter depth, Craft ice, Noise level

    Rated 5 out of 5 stars

    Great design and function

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and functional counter depth refrigerator with craft ice and smart features. Biggest counter depth in its class. Hopefully it will perform for many years. Very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth, Craft ice, Noise level

    Rated 5 out of 5 stars

    Sleek design and quiet ice maker.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the design and counter depth refrigerator. Very sleek and easy to buff with a micro fiber towel to keep fridge looking fresh. I knew I wanted a fridge where I could get into ice maker to empty or easy unjam if needed. My last fridge the ice maker was encased and you could not get at it. That was an issue and did not want that again. It is quiet and looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth, Craft ice, Noise level

    Rated 5 out of 5 stars

    Just what we needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. This was purchased for a new home. The counter depth looks great - extends only 2-3 inches from the edge of the counter. Runs super quiet, does what it says it does. Craft ice is a nice touch. Being smaller was a concern to my wife, but there is plenty of room. Especially nice is the icemaker in the door, and the ability to pull out the bin - something some brands don't offer.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Noise level, Refrigerator size

    Rated 5 out of 5 stars

    Great Counter-depth size refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size for counter-depth. I replaced my regular size fridge with this LG counter depth and feel this one is bigger. Looks much better in my kitchen. Very quiet and the Craft Ice is great. A little slow to make but definitely worth the wait. There are two ice makers in this fridge, so you don't have to worry about running out of ice. The regular ice maker is at the door so it doesn't take more of the interior space/shelf. The phone app gives all the needed information about the fridge. Will recommend this LG fridge anytime. The extra 1 year factory warranty for this model is a plus. The delivery people and service are top notch, thanks Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Noise level, Space

    Rated 5 out of 5 stars

    Love the French Door LG

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new LG French Door Refrigerator. We have had side by side refrigerators for many years, but no longer. the French Door opens up the space in the refrigerator for more storage and easy access. This model is quiet, cold and looks great in our kitchen. The Craft Ice is kinda cool!! So far quality is excellent - no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Noise level

    Rated 5 out of 5 stars

    Great refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge so far. It’s really quiet, the stainless really does seem to be fingerprint resistant, the interior seems roomy for a counter depth fridge, and you really have to love the ice. The through-the-door ice maker is slim and doesn’t take up much space at all inside the refrigerator compartment and the craft ice maker takes up very little space in the freezer. And that round craft ice... fun!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Noise level

    Rated 5 out of 5 stars

    Full Features and the Right Fit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll start by saying this is by far the most expensive refrigerator I have ver owned, however, it is full of great features. As a counter-depth refrigerator, it fits perfectly in our kitchen in the space previously occupied by our original unit. The ice/water dispenser in the door works very well and I am really pleased with the craft ice dispenser. IT holds temperature very well and is relatively quiet. Fit and finish is very good. This is the second unit delivered by Best Buy. The first unit was delivered with a left side door that could not be adjusted properly and a long crease on the right side. Kudos to Best Buy Customer Service for getting a new fridge out to us quickly with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Noise level, Space

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious for food. Extremely quite, (have to open doors to see if power on). Perfect fit for counter top depth. LG app is ok. Craft ice takes a llllloooonnngggg time to make but good.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space

    Rated 5 out of 5 stars

    L g fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, quiet, specious. Love my new fridge. I like LG brand products.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Noise level

    Rated 5 out of 5 stars

    Sturdy and well-built

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the LG, it's better than the similar GE it replaced. The LG is quiet and well-built It has 2 ice makers; one in the door for your usual ice, and one in the freezer for craft ice. Vertical lightning in the refrigerator section are very bright which is a plus when you need to clean the inside.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are delighted to see your positive feedback. Thank you for joining the LG family. ^Jennifer LG

  • Pros mentioned:
    Craft ice, Noise level

    Rated 4 out of 5 stars

    Really liking this fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for about 3 weeks. Love the layout with the ice maker in the door although you need to be careful when shutting the left door because of the weight of the ice. Well designed and quiet except for the occasional ice dropping (love the craft ice!) and normal water fill noises.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old refrigerator was a side by side. This is a much better use of space. Works great, runs quiet. Lighting is bright inside and there is plenty of space with adjustable shelves.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Noise level

    Rated 5 out of 5 stars

    Chris

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Very quiet and really love the extra ice maker in the freezer with the "ball ice." One should think carefully about the reduced actual storage available in the counter depth. We love ours, but there is less space.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space

    Rated 4 out of 5 stars

    Good quality for a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty generic refrigerator, but works very well with plenty of storage space both in the refrigerator and freezer. Both sections keep at the correct temperature and it makes almost no sound at all! Very nice and quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    A Great Debut

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The true test of a new refrigerator is how it performs over many years, however the first couple of months have been excellent. Well designed, quiet operation and efficient cooling. No buyer's remorse here.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Two in two years and the LG is better

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this appliance. Ice maker is smaller than most others which allows for more door space and it makes ICE BALLS which we use in all our drinks. Doors open independently. In my last frig I had to open the right door before opening the left. Shelves are very good including one that slides in to accommodate taller items. The water and ice dispenser holds tall glasses. The frig is quiet, maintains temps and is easy to clean as the the stainless steel finish does not show fingerprints. I bought a GE French Door in 2019 and moved to a new house in 2021 where I choose this LG. The LG is a better buy the the GE

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Noise level

    Rated 5 out of 5 stars

    A well functioning refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy the craft ice, though slow in creation. The door dispenser for ice and water works very well. The refrigerator is quiet and functions well. In all a great refrigerator !

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Noise level

    Rated 5 out of 5 stars

    LG Smart fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the small ice on door and big ice in the ice bin. Quiet. Easy to find everything. Love it!!! Great lighting.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space

    Rated 5 out of 5 stars

    Quality stylish refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality made LG counter depth refrigerator. Attention was made in design to make the storage an efficient as possible. Extremely quite!!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Noise level

    Rated 5 out of 5 stars

    Perfect refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An absolutely outstanding refrigerator. Silent, perfect temperature, large interior, and the craft ice maker is perfect.

    I would recommend this to a friend