Customer Ratings & Reviews
- Model:
- LRFXC2416S
- SKU:
- 6395328
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 23.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Craft Ice. They rave about the craft ice feature, calling it the best and perfect for entertaining. Many also appreciate the spaciousness and counter depth of the refrigerator. Some customers have concerns about noise, water taste, and price, but overall, the positive feedback outweighs the negative.
This summary was generated by AI based on customer reviews.
Read about LG Craft Ice before buying!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is fine the issue is the craft ice maker DOES NOT WORK. The ice maker will work for about 9-15 months then it will start getting jammed the company will not do anything for you and there is currently a class action suit working it's way through the courts. You can replace the ice maker for a couple hundred bucks but within months it will start doing the same. BestBuy and LG in my opinion should not be selling a product with a known deficiency like this. Also is someone manipulating the ratings because this is an issue with almost all of these ice makers
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Thank you for bringing this issue to our attention regarding the LG Craft Ice maker in the LG French Door Counter-Depth Smart Refrigerator. We apologize for any inconvenience this has caused you. We understand how frustrating it can be when a product does not meet your expectations, especially when it comes to a known deficiency like this. We take customer feedback seriously and appreciate you sharing your experience. We would like to assist you further and address your concerns. Please reach out to us privately on Facebook or Twitter via @LGUSSupport, and our dedicated team will be more than happy to provide you with the necessary support and explore potential solutions. We appreciate your understanding and look forward to resolving this matter for you. ^Sam
Error code and problems after only a year and 1/2
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve only had the fridge for a year and 1/2 and it’s having issues. Started with an occasional drip from ice dispenser but lowering the freezer temp by 2 degrees seemed to solve that. Then some odd noises in the weeks after, and now we have an error code showing on the door. The ThinQ app says fan motor issue. Repair service scheduled. Frustrating to have these issues with a relatively new appliance.
No, I would not recommend this to a friend- Pros mentioned:Craft ice
Disappointing Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: The refrigerator looks really nice. The craft ice option is cool. Cons: I have to pretty much pull everything out of my freezer to see what I have. I lost freezer space and now have to buy a chest freezer. I run out of regular ice daily. The ice maker seems like it has to wake up from a deep sleep to dispense ice. The water is not cold at all. I have to add ice in order to drink the water. The ice cubes are small and tend to melt really fast. The ice storage bucket is pretty small. I am disappointed with this purchase. The issues I listed above I did not have to deal with on my old discontinued fridge. I sacrificed a lot of what I needed for something that 'looks nice.' Tho, I thought I would be getting more of what I needed with this purchase. Instead, I have to buy another freezer. I do not recommend this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Bad refrigerator seal around right door
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spend 3000$ to find out the door doesnt even press against the fridge enough to get a proper seal.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Do not buy Craft Ice or work w/ LG Cust Support
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend the Craft ice - nor LG support - absolutely horrible. 2 ice maker replace, 1 circuit board replace, 1 certified lg tech saying everything is perfect (but no ice), countless requests for the same purchase receipt. and changing rules on an 'unrepairable/in-warranty' product. Rest of the frig works fine, but I paid a premium for this to go into my bar. LG Cust service does not call back or follow up - they are very professional and curtious on the phone, but its been 2+ months dealing with this still unresolved issue. They are going to run out the clock on the warranty repair - I have 3 more months to go, but no confidence.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Craft Ice Maker/Customer Support. This is not the experience we want for you. We would be happy to know how we can make things right. Please allow us to look further into resolving this. We need to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Don't buy this one.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the way it looked in the store; however, try putting 2 bottles of wine and 2 half-gallons of milk in the the push-back shelf where you recommend putting things to keep colder; it's way too short. Did anyone designing this even measure ANY bottles, whether wine, many sauces, etc.-most are too tall, some by even just an inch. What were you guys thinking? If I could have, I'd have returned it. The other shelves are all the same size-if I wanted to adjust them, one would be way to short for anything more than a few inches high.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Don't be fooled by DUAL ice makers
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were looking for a refrigerator with dual ice maker. We really love the look of this refrigerator and it had the dual ice maker. What we failed to acknowledge was the amount of ice it makes. This refrigerator with BOTH ice makers doesn't make a much ice as my old refrigerator with only one. It is our own negligence for not researching before purchasing it. We do alot of entertaining so having dual ice maker We thought would produce much more ice. This is not the case. I regret this purchase
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Don't pay extra for the craft ice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator but multiple failures of the in freezer craft ice maker, 3 replacements in two years. In door icemaker also freezes and joins up cubes in receptacle on a weekly basis and has to be taken out and shaken up to free things up again.. Seems like poor design issues.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info, and a brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
nice looking however icemakers go out alot
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this product. We have had ours for 15 months and have had to have repair people out 4 times due to issues with both icemakers going out. LG and BB customer service were also difficult to deal with.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG refrigerator (LRFXC2416S) model. We understand the disappointment and the challenges you've encountered with the icemakers and the difficulties you faced with customer service. Please know this is not the level of quality and longevity we strive to deliver. We aim for reliable, high-quality products and excellent customer service that meet our customer's expectations and satisfaction. Please visit this link regarding the ice maker issue: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice-CT10000021-1400773605181#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We hope to have the opportunity to regain your trust in our brand. ^Juvy
Craft Ice Maker failed less than 24 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Craft Ice Maker was a big factor in selection, but failed in less than 24 months....there are class action lawsuits pending against LG for this very issue!
No, I would not recommend this to a friendDon’t buy this for the ice maker…
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for the craft ice. The ice maker only worked 3 months before making all the terrible popping sounds. Even the regular ice maker freezes all the ice in the corner and prevents new ice from being made. Avoid
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Problem with icemaker
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months and already an issue with the icemaker. LG customer service is borderline useless. I am not sure how this will get resolved but not a good start with this refrigerator
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to know what happened, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Nice fridge but ice maker is slow and inadequate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You would think a fridge with two ice makers would have you skiing on your own slopes but not this one. The craft ice maker takes 18 hours to make 6 balls of ice. The regular ice maker cannot keep up.
No, I would not recommend this to a friendWater leaking from water and ice dispenser
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not even a month the water is leaking from ice and water dispenser.the panel in the fron doesn’t stay lit
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Craft ice, Refrigerator size
LG is not Supported by Best By
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this LG Refrigerator against recommendations of friends based on frequent failures and slow support from LG. At 1st we loved this refrigerator so spacious, sleek looking and the ice maker both craft and regular are spectacular. The refrigerator was delivered on 8/17/2020 and our 1st failure is today on 11/1/2020. We called Best Buy and we were forwarded directly to LG, it seems Best Buy sells but does not support LG products. On a Sunday I was able to reach LG and schedule a repair for 11/9/2020, so I am now without a refrigerator for at least a week. The bottom line never purchases an LG product from Best Buy and from now on I will buy appliances from local retailers with repairs capabilities.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette