Customer Ratings & Reviews
- Model:
- LRTLS2403S
- SKU:
- 6470555
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the ample storage space, convenient water dispenser, and quiet operation of this refrigerator. Many appreciate its size and overall performance, finding it a great value for the price. However, some customers noted concerns about fingerprint smudges on the stainless steel and the durability of certain shelves. A few reported issues with the compressor, highlighting the need for potential improvements in these areas.
This summary was generated by AI based on customer reviews.
Missed delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a delivery scheduled for 7/3, stayed home all day, called the store and was told they were 30 minutes to an hour away from delivering. No show, no call. Called the store the next day and it was ridiculous the 2 conversation I had with your employees. I canceled the order and will not purchase from Best Buy again.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, DonaldL. Thank you for sharing your experience with us. We understand your inquiry regarding the missed delivery of your LRTLS2403S refrigerator from Best Buy and your frustration with the situation. Your feedback is important, and we'd like to assist you further.
While we appreciate you bringing this to our attention, as this specific issue pertains to the retailer's delivery process and order fulfillment, we recommend continuing to work directly with Best Buy's customer service for resolution regarding your order cancellation and any related concerns.
https://www.bestbuy.com/site/lg-23-8-cu-ft-top-freezer-refrigerator-with-internal-water-dispenser-stainless-steel/6470555.p?skuId=6470555
For any questions or assistance specifically related to the features or functionality of your LG LRTLS2403S refrigerator, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Buyers Beward
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyers beware after having this refrigerator for three months the compressor stop working. Now, after about 9 months the compressor has stop working again. It not worth the $1222.00 that I paid.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Great refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to our garage as an extra refrigerator
I would recommend this to a friend!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has enough storage, and very nice color! Love it!!
I would recommend this to a friendBasement Refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought whwn our extra refrigerator broke in our basement. Unfortunately, it does not keep drinks as cold as we would like.
No, I would not recommend this to a friendLG
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this unit June 2022, lost some perishables in the fridge recently. Bought some temperature gauges to monitor temp, noticed fan stopped working. Temp in fridge increased to 41 degrees. Frezzer food frozen but does not circulate air. Called for warranty service, service tech looked at the unit told me another week that he needed the parts. Service tech called me to let me know time he will be at my home. I asked if he thought this would fix the problem he responded not giving me the reassurance that the fridge would hold temp. If this does not bring down the temp I will be requesting a new fridge....
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, John. We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
As requested
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for a month so far so good I would have preferred the water dispenser on the outside instead of the inside but that option was not available
I would recommend this to a friendBad product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product not working properly, return not available We have to call for service
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carlos. Thank you for reaching out about your LG Refrigerator (LRTLS2403S) model. We understand how important it is for your appliance to operate properly in your home.
For this model, one helpful step is to check the temperature settings and airflow vents inside the refrigerator and freezer compartments. If items are blocking the vents, cooling performance can be affected. Resetting the unit by unplugging it for 5 minutes and plugging it back in can also help restore proper operation if the electronics have locked up. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If the issue continues, please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your product details so we can assist further. ^Juvy
- Pros mentioned:Overall performance
Nightmare purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigrator is beautiful and works fine so far however only have it for 4 days. Buying this from Bestbuy was a nightmare, delivery was terrible, missed original date had to wait an additional 5 days for redelivery. Ordered hookup for water line was missing from delivery but charged on my account. Now have to go to 2 different departments to get it credited. NEVER AGAIN no water no ice. Worst buying experience ever. I recommend this item just not buying from Bestbuy
I would recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you taking the time to communicate with LG about your experience. We would be happy to look further into this, Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need further assistance with your LG refrigerator, Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^James.
Not what we ordered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First employee lied and told us it came in the color we wanted then we found out that it does not so employee lied to us just to make a sale
No, I would not recommend this to a friendThe fridge does not get cold.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I wanted to get a General Electric fridge but everyone said go with the LG. I love the size and how big it is but the fridge does not keep cold. Now I have to contact LG so ghey can come out and look at it. My cheese and milk went bad.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, ChristinaA. Thank you for sharing your experience with us. We understand that your LRTLS2403S refrigerator is not keeping food cold, leading to spoilage. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-23-8-cu-ft-top-freezer-refrigerator-with-internal-water-dispenser-stainless-steel/6470555.p?skuId=6470555
We appreciate your patience. —Renzo
Good buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is good but It was supposed to come with an ice maker and never did. Also the water dispenser drips occasionally.
I would recommend this to a friendBrand response from LGAnswers
Posted .If the water dispenser was recently changed, tapped air may be the causes of this. Moreover, this may also be caused by air in the water line. It would be our pleasure to assist towards reaching a resolution to this problem. Please contact us so that we can help get to the root cause of this issue and resolve it. Please see our contact options here: https://www.lg.com/us/support/contact. ^Chris
Not a happy Camper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked well for 3 months initially.. But then freezer started to over frost and refrigerator didn’t get cold..Very displeased..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your feedback with us. We understand your experience with the cooling performance and the frost buildup of your LG Refrigerator (LRTLS2403S) model. We aim to provide high-quality products and services. First, ensure the refrigerator is properly leveled, as an unbalanced unit can cause sealing issues, leading to air leaks and frost buildup. You can adjust the leveling legs at the bottom for stability. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-frost-buildup-freezer-only--20150484264777 and https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. For further assistance, email us at lgdigitalcare@lg.sprinklrsupport.com, and our team will be ready to assist in exploring possible solutions. ^Juvy
Bad Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this fridge sucks! 1 month after the warranty expired, motor blew up
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nuneza. Thank you for sharing your experience with the LG Refrigerator (LRTLS2403S) model. We understand how important it is for your refrigerator to deliver lasting performance, especially beyond the warranty period. If the motor has stopped working, one step you can try is unplugging the unit for 5 minutes to reset the system, then plugging it back in to see if the compressor or fan motor restarts. Also, make sure the temperature settings are not set too low, which can sometimes cause strain on the motor. You can find additional maintenance tips and service options here: https://www.lg.com/us/support/product/lg-LRTLS2403S.ASTCNA0. If you’d like us to assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent fridge. Door is really low and hits your foot if you’re not careful.
I would recommend this to a friendShiny fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stainless steel doors are very poor quality. There are very shiny and prone to fingermarks which are a hassle to remove. The stainless steel of fridge doesn"t match the color of the range and that of microwave and dishwasher. I have 3 different colors of stainless steel, when i should have only one color considering i bought a package of 4 LG appliances at the same time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you ~Anthony
Not quite a Best Buy…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voted as a “Best Buy” by Consumer Reports, we found this refrigerator to make a high pitched noise and rumble whenever it was cooling that we couldn’t stand. We returned it and got a French door style LG instead.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Wasted space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good use of space.Only two draws should have been another shelf on the doot
No, I would not recommend this to a friendGarbage!!! DO NOT BUY!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refidgerator is aleady making weird buzzing noises.I have a feeling we bought a piece of Garbage
No, I would not recommend this to a friendNo cooling refrigerator or freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work. Had to throw out all of the food away.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Colleen. We appreciate you taking the time to share your experience with the LRTLS2403S refrigerator. If the unit isn’t cooling effectively, one helpful step is to ensure that the air vents inside the fridge and freezer compartments aren’t blocked by items—this allows for proper airflow and consistent temperature regulation. Also, double-check that the temperature settings are set to the recommended levels: 37°F for the refrigerator and 0°F for the freezer.
For more information on cooling performance and maintenance, you can visit LG’s support guide here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
We’d be glad to assist you further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be happy to explore next steps with you.
—Charles