Customer Ratings & Reviews
- Model:
- LRTLS2403S
- SKU:
- 6470555
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers value the overall performance and spacious internal design of the 23.8 Cu. Ft. Top Freezer Refrigerator. Many appreciate its ideal size, quiet operation, and sleek, handle-free design. The internal water dispenser and effective temperature control are also well-received features.
This summary was generated by AI based on customer reviews.
Not to happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to happy with this refrigerator it spoiled my food twice not to good
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ruben. Thank you for sharing your feedback about the LG Refrigerator (LRTLS2403S) model. We understand how important it is for your refrigerator to keep your food fresh. We aim to provide great products that meet our customer's needs. To fix the issue, make sure the fridge is set to the right temperature - 37°F (3°C) for the fridge and 0°F (-18°C) for the freezer. Check that the vents inside are not blocked by food. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If you need more assistance, contact us on social media @LGUSSupport. We're here to help and will work with you to solve the problem. ^Juvy
New Fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started to mess up after 1 month of having it. Customer service was no help until the 7th call and technician was not able to resolve my issue. Stuck with a faulty fridge.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for bringing this to our attention and sharing your experience with the LG Refrigerator (LRTLS2403S) model. We understand the frustration and inconvenience that a faulty appliance can cause, the difficulties reaching out to our customer service, and the technician being unable to fix the issue. Your experience does not reflect the quality and performance we strive to provide with our products and services. We're here to help. Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Go with any other brand
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this fridge not even a year ago and it completely stopped working. We had an LG tech come out and deemed it unrepairable, to which LG has been no help and we’ve been without a fridge for almost two weeks.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on your LG Refrigerator (LRTLS2403S) model. We understand how challenging it is to be without a fridge, especially when it’s only been a year since you got the unit. We strive to provide durable, reliable, high-quality products and ensure a smooth experience. Since you’ve already had a technician visit, the next step would typically involve arranging a replacement or exploring warranty options. Please send us a private message on social media @LGUSSupport so we can escalate this matter and ensure that you receive prompt assistance. We’ll work closely with you to resolve the issue as quickly as possible and get you back to having a fully functional fridge.
We appreciate your patience and are here to support you every step of the way. ^Juvy
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No frills refrigerator. Freezer door received dented, refrigerator door strip holding gasket bent and gasket out of place. Crisper drawers flimsy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that your fridge has had some delivery damage, and recommend that you contact your local retailer for a refund or exchange as soon as possible as return windows are relatively short. .^Jennifer
X
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it sucks that you have to order the ice maker separately!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, LarryS. Thank you for sharing your experience with us. We understand your inquiry regarding the ice maker for your LG LRTLS2403S refrigerator. Please note that the ice maker is an optional accessory for this model, and the compatible ice maker model is LK75C.
https://www.bestbuy.com/site/lg-23-8-cu-ft-top-freezer-refrigerator-with-internal-water-dispenser-stainless-steel/6470555.p?skuId=6470555
If you need assistance with ordering or installation, please send us a private message on Social Media @LGUSSupport, and our team will be happy to help you further. We appreciate your patience. —Renzo
Confusing delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was terrible. Did not arrive on time was very confusing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Mizzy Thank you for sharing your experience with us. We understand that you encountered issues with the delivery of your LG LRTLS2403S refrigerator. For delivery-related concerns, we recommend contacting Best Buy directly for further assistance.
If there’s anything else we can help with regarding the product itself, feel free to send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you.
https://www.bestbuy.com/site/lg-23-8-cu-ft-top-freezer-refrigerator-with-internal-water-dispenser-stainless-steel/6470555.p?skuId=6470555
We appreciate your patience.
—Renzo
didnt expect this kind of issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a week of buying it brand new, the compressor went completely out
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you get your refrigerator fixed. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Stopped cooling after 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 2 weeks after use. Motor runs but fridge and freezer are hot. No way to get money back. Would not purchase again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for reaching out and sharing your experience with us regarding the LG Refrigerator, model LRTLS2403S. We understand how crucial it is for your appliance to function properly and how frustrating it can be when it stops working.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
Since the motor runs but both the fridge and freezer are not cooling, it’s important to check a few things: make sure the appliance is level, and verify that the vents inside the fridge and freezer are not blocked. Also, ensure that the door seals are tight and there are no obstructions.
To address this issue thoroughly, we recommend contacting a certified LG service technician for a detailed inspection and repair. Please send us a private message on Social Media @LGUSSupport so our team can assist you in scheduling a service visit and exploring possible solutions for your appliance.
We appreciate your understanding and are here to support you. —Renzo
PITA to clean smudges off frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The inside is OK but the stainless steel smudges are miserable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Nancy. We want to thank you for taking your time to communicate with us about your experience. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. We will surely pass on your feedback to the rest of our team. ~Anthony
Disappointed but too late
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have storage container for cold cuts and cheeses
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks for your review. We value all of our customer feedback and are always looking for opportunities to increase customer satisfaction going forward. If you wouldn't mind, please feel free to fill out the following form so that a storage container for cold cuts and cheeses may one day be a possibility in future generation models: https://www.lg.com/us/support/feedback. We look forward to hearing from you. ^Chris
LG should be ashamed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible refrigerator, only had it a little over a year and it no longer works. The repair cost more than the fridge. This product should never be sold again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Sher. We're truly sorry to hear about the trouble you've encountered with your refrigerator. This is certainly not the experience we want for our customers. Your satisfaction is very important to us.
It's disheartening to learn that the repair cost outweighed the value of the fridge. We'll make sure to forward your feedback to our product development team for further evaluation.
If there's anything else we can do to assist you, or if you have any other concerns, please don't hesitate to reach out. We appreciate your patience and thank you for choosing LG. —Kai
Faulty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water line still doesn’t work and we’ve had someone out twice. Faulty fridge
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Sucks
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years later and not working, absolutely awful building quality
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sebi. Thank you for sharing your feedback on your LG Refrigerator (LRTLS2403S) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We strive to provide high-quality products that exceed our customer's needs and expectations. The most common reasons your LG refrigerator stopped working are a locked compressor, a damaged evaporator, or a defective electronic control board. Please reach out to us on social media @LGUSSupport with your contact details and a detailed description of the issue. Our team will review your case and work to determine the best course of action, including potential repair options or addressing any warranty concerns. ^Juvy
Stopped Working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing stopped keeping things cold a week after buying it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
after 1 year
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 1 year it give up. Very frustrating. Now I need to buy again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRTLS2403S) model. We understand your concern about the unit giving out after just one year and that you’re facing the need to purchase a replacement. We strive to provide durable, reliable, high-quality products that exceed our customer's needs and expectations. For help, if your unit is still under warranty, it might be worth reviewing the terms to see if repairs or replacement are covered. If you’re experiencing specific problems, it can sometimes be helpful to consult the user manual or reach out to customer support for troubleshooting advice. While purchasing a new unit, you might want to explore additional models or features that could better suit your needs and offer improved reliability.
For further assistance or if you have any questions, please send us a private message on social media @LGUSSupport. We're here to help and provide support as you navigate this situation. ^Juvy
- Pros mentioned:Overall performance
Very pleased with this refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After doing some research on efficient refrigerators that met our interior cubic space requirements and budget, this one fit the bill. It is 3" less in width than the GE French Door model we had (which stopped cooling our food!) yet had more interior space. Even better, when looking to schedule delivery (with removal of expiring unit) a slot the next day was available! We managed to save most of our food using two big coolers, but it was such a relief to have a new fridge so fast. We've had this for three weeks now, and it's done a great job keeping our food cool. We employ a temperature monitoring unit inside and it's maintained a steady 37degrees F. The water dispenser is in the interior -- our previous model it was on the outside. This makes it a bit less convenient, but overall, neither of us liked the French door style, but it was here when we bought the place two years ago. This model fits the space better and doesn't have any external handles to get in the way. We are still able to get cold water when we want to, though we do have an undersink filter system installed in the kitchen. The lack of an internal ice maker (an option we didn't select) will make for one less thing to go wrong along this unit's life span. We bought some nice plastic refrigerator storage bins to keep the large interior space tidy and one of them (designed for beverage cans, actually) holds the ice we make with our ice cube trays. Yes, very "retro" and vintage, ha ha! Overall, this unit has more than met our expectations and we've no regrets whatsoever in our decision to purchase it. Best Buy came through on this purchase for sure.
I would recommend this to a friend Don’t have it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You send me a review for something that I have not had delivered and received yet. Not smart!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing feedback. We regret to read about your experiences with the delivery of your LG - 23.8 Cu Ft Top Mount Refrigerator with Internal Water Dispenser - Stainless steel. Please contact the Customer Support at Best buy to inform them about any issues with your delivery. ^James.
Bad experience
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was damaged when we received it, we made someone aware and nothing was done.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Internal Water Dispenser. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
dont like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i hate my frigerator never hated a appliance so much
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would like to learn more about why you are dissatisfied with your refrigerator. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with your feedback. Thank you. ^Jennifer
- Pros mentioned:Design
Our First LG Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not five stars as it does not include a light in the freezer compartment, and it is not fingerprint proof stainless steel. Love the no handle design. Only had a little over a week. Hopefully it works for many years.
I would recommend this to a friend