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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1066 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the spaciousness and the efficient ice maker of this 24.5 Cu. Ft. French Door Smart Refrigerator. Many appreciate its quiet operation and the ease of use, along with its overall design. However, some customers have reported issues with the doors and the compressor, and a few mentioned the price point as a concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,066 reviews
  • Pros mentioned:
    Ice maker
    Cons mentioned:
    Door

    Rated 4 out of 5 stars

    So far, so Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Time will tell if this was a good choice in refrigerator. Some features I like, and some I do not. First time to have water/ice on the door. I like the convenience, but the door is top heavy and slams if you are not holding it back. I noticed right away that the thickness of the shelves is less than my previous LG which was 13 years old. I hope they hold up. Don't think I will use the WI-FI feature.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice maker, Noise level

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, roomy, and makes a lot of ice! Recommend this refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker
    Cons mentioned:
    Door

    Rated 4 out of 5 stars

    Good fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good fridge. Has some cool features. Love the French doors. Led lighting and the water and ice dispenser is great! My one minor issue with it is, the left fridge door seems to slam shut with the lighted closing motion. I have learned to slowly close it each time. Other than that, it looks great and does what it is supposed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Space

    Rated 5 out of 5 stars

    Great refrigerator with reasonable price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great buy. We love this new fridge! It fits perfectly in our space. Family loves in built ice and cold features

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Space

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator! It fits in our space perfectly and has plenty of room. We especially love the ice and water on the outside. More and more companies are moving it to the inside and that is a no go for me.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi, Kelley! Thanks for the kind words; it's awesome to hear that your new refrigerator is fitting is so well in kitchen! ^Ian LG

  • Pros mentioned:
    Ice maker, Space

    Rated 5 out of 5 stars

    Very nice refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this refrigerator. It has lots of space and is nice a bright inside and looks great. The ice and water dispenser works well. No complaints so far after about a month of use.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Space

    Rated 5 out of 5 stars

    Excellent fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with our new LG French Door Smart fridge. The lower freezer is very spacious and much more convenient than the old style top freezer. The water and ice dispenser system is a great advance over our old system. The water filter is easy to find and easy to access.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Size

    Rated 4 out of 5 stars

    Great ice maker

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this LG refrigerator the ice maker makes a full tray of ice cubes daily if you allow it to make ice continuously. The size is adequate for us two retirees.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Space

    Rated 5 out of 5 stars

    Ice Ice Baby

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love this refrigerator, it looks amazing in my kitchen space, The space inside is so accommodating it has a compartment for everything as well as a compartment you can change what is stored there. The water and ice on the front are the Best!!! I have been eating ice everyday all day. Ice, Ice , Ice Baby

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Good Fridge for size.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a smaller area (32in) and needed a smaller width refrigerator an this one has a lot of space inside. In the beginning I was afraid I wouldn't like the minimum storage in the door because of ice maker, but as it turns out I don't notice it much. I love the lift handle on the freezer door. Makes opening it a lot smother. I've read a lot of reviews and a lot of them complained about compressor noise when it kick on, or the ice maker noise when it dumped. Let me say I have open family room - kitchen and I can barley hear ice drop, and I have to be in the kitchen next to fridge to hear compressor. I do think the ice dispensing into glass is rather loud. The motor on that could be quieter. The purchase of this was during the pandemic and Best Buy did their best to make this as easy as possible. Price was a little high I thought but the last unit I bought was almost 20 years ago, so maybe I'm not the best judge at that. We were told a delivery date, was notified several times to remind us it was coming. Refrigerator was delivered on that date as promised by professional people.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very noisy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator would have earned an excellent review had it not been for the noise and vibration from the compressor. For the first few days. Everything was fine, but the sound got progressively louder until it was so unbearable that I was getting ready to have the fridge removed. The low frequency hum vibration rattles the shelves and all the contents making it necessary to keep items from touching. The cabinet created a hum that resonates throughout the house and the adjacent walk-in pantry makes you physically sick if you step inside. Rather than deal with the replacement process, I decided to investigate what was causing the sound. On visit to the local Best Buy store I switched the same model fridge out of display mode and got the compressor running. Louder than I thought it should be, but way better than the one in my kitchen. At home I removed the access cover at the rear of the fridge. My first impression is how easy it will be to clean any accumulated dirt from the evaporator coil and fan; much better than other refrigerators I have had. I checked to see that the compressor was resting properly on the four bushings. After moving the compressor to allow it to sit squarely on its mounting, I noticed a measured decrease in the noise level, but still annoying. The composition and shape of the rubber bushings do not adequately isolate the vibration from the compressor. So, tried an experiment; I inserted a piece of foam rubber under the mounting flange on both sides between the bushings. The foam has an elasticity and density that supports a portion of the weight and effectively “tunes” out the vibration to some degree. No one should have to do this with a new product, but this was easier that looking for a suitable replacement. When I get a chance, I will look into finding a replacement for the bushings that will effectively isolate the vibration from the compressor and make it a five star fridge. If you are considering this unit, first listen to it and touch it with the compressor running. If it is noisier at home it may just be the compressor got a little cockeyed during transit and only needs to have the compressor resettled on its mount.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Space

    Rated 4 out of 5 stars

    Happy So Far!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received our LG fridge last week. We are enjoying. Food is staying colder & fresher. It has lots of room. Ice & water maker is great! Fingers crossed it stays this way for years to come!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there! It means the world to us that you're happy with the amazing features your new LG - 24.5 Cu. Ft. French Door Smart Refrigerator possesses! It is important you know we place customer experience and satisfaction as our top priorities, and your review reaffirms that. Thank you for choosing LG for your home air conditioner! ~Rita LG

  • Pros mentioned:
    Noise level, Size, Space

    Rated 5 out of 5 stars

    Lg

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the moment is quiet good size alot space

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Space

    Rated 4 out of 5 stars

    Great, but a little noisy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this 'fridge about 3 months and I love it. Lots of freezer space, great water/ice options, love the drawers and shelves. The only thing I might say I don't like is the noise. I don't really notice the noise it makes until it takes a break from running. Then I realize how quiet my place just got.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    LG make the best refrigerators!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Refrigerator works great, quiet and is very roomy. The freezer is deep and the pull out drawer is really nice and the freezer compartment is very roomy. Note there is not a second ice maker in the freezer but there’s a bin where you can store extra ice. Still plenty of room for everything we had in our old side-by-side freezer. The LED light is nice and bright and the water dispenser area lights up when you’re getting water. It’s also tall, allowing room to fill water bottles. I like the folding half shelf that allows you to put taller items in one part of the fridge. Overall the fridge looks great and has enough features and plenty of space for us to be extremely happy so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Size

    Rated 5 out of 5 stars

    Nice Size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size. The 33 inch width is perfect for our space. Too early to tell on longevity of this unit. We have just had it a couple of weeks. Ice maker is producing a good volume.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi! It's awesome to hear that your new refrigerator is fitting in so well in your home! This unit's longevity is guaranteed with the accompanying warranty, so please be sure to let us know if we can ever help. ^Ian LG

  • Pros mentioned:
    Ice maker, Noise level

    Rated 5 out of 5 stars

    Good Refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refrigerator. Makes plenty of ice and keeps everything cold in refrigerator. Runs quiet, and good space inside refrigerator. And it has app. To check n refrigerator working and temps.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 4 out of 5 stars

    Great but loud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the fridge because it had a very minor dent on the bottom left corner of the water dispenser, the fans were loud but stopped after reaching temp (2 days) The second fridge has the SAME dent. They must be made like that... the second fridge is much louder when the fans are running, very annoying humming sound that I can hear from my bedroom. Ice machine makes smaller cubes which I prefer. It has a smaller holding area for the ice in the fridge but you can easily dump in the freezer to make room for more. This is a good thing because it allows for more room in the fridge. The shelves seem to made of cheap thin plastic, no metal racks/baskets, be gentle Top fridge doors need to be shut with a little force, they don’t close freely like the freezer drawer. It does have an alarm when left open for too long. Doors can be opened and closed from either side - you don’t need to shut the left side before shutting the right. Overall the fridge does what it needs to and looks nice, and easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Size

    Rated 5 out of 5 stars

    Use it every day!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge. Huge, lots of settings, drawers really keep veggies and cheeses lasting longer. Door mullion broke in first month and was able to have replaced in due time under warranty. Stays cold, love the ice plus feature when needed. Can turn on ice plus from my phone and adjust climate control and run diagnostics. Love this fridge!

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Space

    Rated 5 out of 5 stars

    Lots of space

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I really like this refrigerator. The ice maker in the door means more space for food. So it’s very spacious and the shelves are easy to rearrange. Ice maker makes plenty of ice. All in all a nice refrigerator.

    I would recommend this to a friend