Customer Ratings & Reviews
- Model:
- LRFXS2503D
- SKU:
- 6403041
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the spaciousness and the efficient ice maker of this 24.5 Cu. Ft. French Door Smart Refrigerator. Many appreciate its quiet operation and the ease of use, along with its overall design. However, some customers have reported issues with the doors and the compressor, and a few mentioned the price point as a concern.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compressor
Faulty compressor after 1.5 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have loved this refrigerator for all of the 1.5 years we've owned it. Love the versatility of the shelving, deep bins and the ease of changing out filters. Just last night, however, the compressor died. A repairperson arrived today and told us that a common issue with LG refrigerators is faulty compressors. We will never purchase another LG refrigerator again. This is too new and too expensive to have a 1.5 year life.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Noisy Frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is extremely noisy, start on the first day of delivery. Service was done and told the noise is coming front the compressor, the cords are hitting against causing the noise, and cords too short to move. I was advised to contact store to replace. So, I have selected another model and awaiting delivery. Overall, the refrigerator cools well, keeps veggies crisp, I wouldn’t recommend LG model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Deborah. We appreciate you informing us about the noise issue with your LG Refrigerator (LRFXS2503S) model. It’s great to hear that the refrigerator performs well in terms of cooling, but we understand how disruptive the noise can be. We strive to provide high-quality products that exceed our customer's needs. Since you’ve already selected a different model and are waiting for delivery, we hope this resolves the issue for you. If you have any more questions or need assistance with the new model, please reach out to us on social media @LGUSSupport. We’re here to help and ensure your concerns are addressed. ^Juvy
NEW LG refrigerator
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this LG refrigerator on December 14 of 2021. Today July 4, 2022 icemaker does not work and the new carton of ice cream has melted to soup texture in one day. I called for service and the soonest I can have a technician come out is 10 days from today which puts me at July 14, 2022. This refrigerator is seven months old. Now the error code displays on the front screen of the refrigerator CL E. Now I can’t even get water to dispense.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer
Geek Squad Appliance Installation nightmare.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was delivered and installed by the GeekSquad. They damaged the unit during installation. I requested compensation and was refused. WARNING: Do not have an appliance installed by Best Buy. And they damaged my deck.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi John. Thank you for taking the time to leave us feedback. We completely understand your feelings about the damage caused during installation and the alarming of being refused compensation. Especially since it has affected both your appliance and your deck. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Extremely disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor installation, punched hole in my wall when they entered thru my front doorway. When I confronted him on the phone he denied it and said he didn’t do it. It wasn’t there before because I just painted. Also he did not level my fridge and my door keeps on slamming shut!!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you taking the time to share your feedback on the LG Refrigerator (LRFXS2503S) model. We regret to hear about the inconvenience you have experienced during the installation process.
We understand that the poor installation and the damage caused to your wall have been extremely disappointing for you. We strive to provide excellent service, and incidents like this do not reflect our commitment to customer satisfaction. We would like to address your concerns and assist you in resolving the issues with the installation and leveling of your refrigerator. Please visit this link: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-level-a-fridge-CT10000021-1396987943023. If you require further assistance, Please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is our priority, and we want to ensure you receive the support you deserve. ^Juvy
Don’t bother!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made it two months and the ice cube tray in the ice maker has snapped in half!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.We apologize for any inconvenience this caused. ^Venette
LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its working good but seee the pic i receive it today LG
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
- Cons mentioned:Compressor
Compressor issues.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Feb, 2020. As of 9/5/22, Had compressor failure twice and now going out for third time. Although food allowance paid for most of food loss, did not pay for lost time and inconvenience. For a small fridge, it has plenty of room. well lit. and is well designed. terrible compressor issues. Will be inquiring on a new replacement fridge and will not be going back to this model.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
- Cons mentioned:Compressor
May not be working a few months from purchase
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We took a great deal of care in selecting this refrigerator. It is not easy to find a narrow unit, that has french doors, a bottom freezer and a water/ice dispenser. To be completely fair- we loved this fridge for the 7 months that it worked. One day, the fridge simply died. Called Best Buy, who asked us to call LG. LG arranged for a service appointment. This appointment was delayed by 3 weeks. After the service call, a new Control Panel was installed. This control panel almost immediately fried as well. There is an issue with the compressor and its power draw. 4 weeks later, still no operating refrigerator. Who knows how long it will be until we can get a repair or a replacement. I would not buy, nor recommend this refrigerator based upon our experience.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Can't cool down properly
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had two of these. First one would not go below 40 degrees and checked with three different thermometers, digital, dial, and mercury. All confirmed high temps. Next one was just a bit better. Stays about 37 degrees most of the time but can't cope with any warm food put in it. Goes past 40 and does not have the power to bring back to 37 degrees for many hours. No matter what setting I have on the front 33, 34, 35, 36 it always stays at about 37 degrees. Would never buy this brand again. I have a cheap insignia fridge out in my garage that sometimes has 100 degree temp but the insignia fridge stays at 32-35 degrees, Why can't this very expensive fridge bring the temps to what I set them to ???????????????
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG Refrigerator (LRFXS2503S) model. We understand your concern about a high-end appliance that doesn’t meet your expectations for cooling performance. We aim to offer top-notch products and ensure a smooth experience.
To troubleshoot, check the door seals for proper sealing, as even a small gap can let warm air in. Also, ensure the air vents inside are not blocked by food, as this can restrict airflow. If issues persist, verify the temperature settings or consider having a technician inspect the evaporator coils for any problems. For further assistance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371.
You can also message us on social media @LGUSSupport for more troubleshooting options or to arrange service. ^Juvy
- Pros mentioned:Ice maker
Broken Ice maker after 2 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months, the ice maker broke. I wish I had done a bit more research on this unit as it appears to be a common hardware issue. The only reason why I bought this refrigerator was because it had an external ice and water maker and fit our kitchen's dimensions. Now I have to deal with trying to get this fixed or just live with a broken ice maker...
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for reaching out and sharing your feedback on your LG Refrigerator (LRFXS2503S) model. We understand that it is important for your appliance to last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
- Cons mentioned:Compressor
What a piece of Junk!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a piece of JUNK. We have had the repair crew from LG out 2 times now and are waiting for them to schedule another visit. The ice machine does not put out well at all. We have have had the compressor replaced, then repaired and now the freeze will not hold temp. WOW ! Of course this all started just over the 2 week limit to return it to Best Buy! Too bad they can only stand behind their product for 2 weeks.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Awaiting 3rd service in 18 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this fridge and had it deliver May 20, 2020. Last night (9/17/2021) the fridge completely stopped working. This is the 3rd time I’m having LG come out to diagnosis/fix my fridge. The first two times were within the first year and covered by warranty. Because the fridge has no power to it all, and I’m outside of one year, they wanted to charge a service fee to come diagnose ($125). Apparently the fridge having no power whatsoever is outside of the 5 year warranty that covers its “cooling function”. If you have a problem with this fridge outside of one year, I’d recommend when you call for help you say it’s not “cooling”. First two services calls related to the ice maker malfunctioning and it had to be replaced both times. Awaiting results from third service call.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Compressor
Compressor failed within 17 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was pretty happy with it until Compressor went out at 17 months. Buy manufactuter's warranty not Geek Squad's. Virtually impossible to get a repair appointment schefuled with them.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
LG fridge -Don't believe the hype - Life Is Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had at least 4 service calls, one of which I paid for. The last person I spoke to told me to wait until the manufactory warranty expired, then the store would take over. Its vibrates making noises that can be heard in another room with the tv going. The food frosts in the freezer, and the ice maker also freezes. A total waste of money.
No, I would not recommend this to a friendLost faith in LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad fridge so far ..... But ..... It supposedly has WiFi connectivity through an app. The instructions are worthless for connecting so I contacted support. I have been going back and forth with them for three weeks now without any kind of solution. I work in IT so have knowledge of connecting devices. I have purchased several other large LG appliances and was always impressed with their design. So far no issues with them but now realize if I do have a problem I will not get quality support. For lack of a support team I will not be buying any other LG products.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
LG Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as the refrigerator was delivered there was a problem. There was damage on the refrigerator. Went to Best Buy to show them pictures of the refrigerator damage. They deducted money off the refrigerator if we wanted to keep it. We decided to keep it. Then was a issue with the water dispenser. The water smelled and it tasted bad. I changed the filter to see if that would help and it didn’t. I ran water through the dispenser about 5 or 6 gallons. And the smell seemed to go away, but the water still tasted bad. I put in calls to LG about the water bad taste issue. Now I’m waiting for a LG Tech. To check out the refrigerator. Poor warranty help I called three times, the third time I finally got a LG representative that helped set up a appointment.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Absolute TRASH! DO NOT BUY!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are not big reviewers but figured I'd save everyone time. DO NOT BUY THIS PRODUCT. We bought on Feb 15, 2020. The freezer compressor went out on Sept 9, 2020. Spent 4 hours on the phone with Best Buy with no luck. Numerous hours on the phone and live chat to schedule warranty work w/ LG. HAHA 9/15/2020-The repair company just left. THEY CANNOT FIX THE FREEZER. A small percentage of repair companies are equipped to repair compressors using 600a refrigerant. This unit uses 600a. They will not even look at it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
faulty and noisy product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge started to get really loud and make a buzzing sound, mainly at night. We have extended warranty and they cam out and bent a plate back and said it was contacting a motor or something like that. A few days later the noise comes back. Its so loud we can hear it upstairs in our bedroom and the tech said there was little that can be done about it. Stay away from LG as their quality has gone way down.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Installation is a disaster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not add installation to your order. Our fridge installers came to our house pull the old fridge to the middle of the kitchen and left. They did not even bring in the new fridge and left us with counters full of food and our old fridge just sitting in the middle of the kitchen. We called Best Buy and they said the best they could do is have someone come 3 days later. Installation is a complete disaster and I would not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you so much for making an effort to share your feedback regarding your experience with your LG Refrigerator (LRFXS2503S) model. We regret the disappointing installation experience you had on your unit. We understand how frustrating it must have been to leave the old fridge in the middle of your kitchen without the new one being installed. This is not the level of service we expect from our installers and aim to provide. We value your business and appreciate your feedback. If there is anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy