Customer Ratings & Reviews
- Model:
- LRFXS2503D
- SKU:
- 6403041
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the spaciousness and the efficient ice maker of this 24.5 Cu. Ft. French Door Smart Refrigerator. Many appreciate its quiet operation and the ease of use, along with its overall design. However, some customers have reported issues with the doors and the compressor, and a few mentioned the price point as a concern.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice maker, Size
broken in 5 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I shopped around for this refrigerator at different stores and decided on Best Buy for the price and quick delivery date. In 5 months, the refrigerator stopped cooling and had an error code. I called LG, they had a 3rd party (A&E) make an appointment to look at it 4 days later. It has been 6 weeks now that I do not have a refrigerator because A&E keeps screwing it up. They ordered the parts and sent to my house, the repairman came and all the parts were not here. He gives up, said I need to contact LG again and get someone else to repair it. I am so tired of being on hold all day with these companies. I like the refrigerator when it works. It holds a lot, the water dispenser is nice and big, it has a wifi feature if you like that, the freezer is spacious. I like the French doors because I like to put large platters in there.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Ice maker
Disappointed Somewhat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the refrigerator had most of the features I wanted. The first concern I have is with the durability of the the bottom freezer handle. A salesperson told me the handle is supposed to be more user friendly for persons with arthritis. As I see it, its fragility will require me to monitor how much weight to allow in the freezer compartment. The second disappointment is with the french door refrigerator handles. I don't believe they are stainless steel and they are cheap to the feel. Lastly, the refrigerator side compartments and vegetable/fruit drawers are made with much thinner plastic than with my other refrigerator. The plus side of this review is the unit has the kind of icemaker and lighting I love. This was a replacement french door refrigerator for my Kenmore Elite French door which lasted twelve years.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hello! We appreciate your review. Our appliance development team uses refrigerator feedback just like this to see how we can learn and improve, so thank you! ^Ian
Too small, useless customer service
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is seriously the worst refrigerator I have ever had. I purchased it in January 2024. In November 2024, one of the shelves on the right door fell off and broke. I called best buy, told them i paid extra to have the warranty etc, they gave me another number to call. Called the number that best buy gave me, they said that is not something they deal with, to contact best buy. So the a lot of my condiments are on the inside shelves laying on there sides because, the inside of the refrigerator is somehow smaller than any other refrigerator than i have ever had! I cannot stand a bottle of ketchup up in it or anything at that height on most shelves. Very sorry I purchased this and too late to return
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christal. Thank you for sharing your experience with the LG Refrigerator (LRFXS2503S) model. We understand your concern about the shelf breaking and the limited space inside the fridge. We strive to provide durable, reliable, high-quality products and exceptional services to ensure a smooth and seamless experience.
For the broken shelf, we suggest reaching out to LG directly through our private message channel on social media @LGUSSupport so we can assist you in getting a replacement. As for the space concerns, if you haven't already, rearranging items or utilizing additional storage solutions (like adjustable bins) might help maximize the space available. For more help, you may visit https://www.lg.com/us/support/video-tutorials/shelf-adjustment-and-removal-refrigerator-CT10000021-20150262918546.
Please send us a private message on social media @LGUSSupport, and our team will be happy to explore potential solutions to get your refrigerator functioning better for you.
We appreciate your feedback and are here to help. ^Juvy
- Cons mentioned:Door
Refrigerator door issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this refrigerator. I just didn’t realize that there’s no ice in the freezer only ice in the door. The door that has the ice on it shuts and slams on its own the other door you have to make sure you physically shut it or you hear the beeper going off that the door is Open.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you so much for taking the time to review the LG Refrigerator (LRFXS2503S) model. We're sorry to hear about the ice distribution and door-shutting mechanism. We strive to provide high-quality products exceeding our customers' needs and expectations. Your feedback is important, and we will certainly take it into consideration as we continue to enhance our products. If you have any further concerns or would like to discuss this matter in more detail, please reach out to us on social media @LGUSSupport. ^Juvy
- Cons mentioned:Compressor
Beware compressor warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2020. On 1/12/2022 compressor started making a lot of noise but its still cooling. Call LG. Told compressor is still in warranty but noise is not covered. It must fail and stop cooling the device before it is covered. Magnificent! Will live with noise till it fails then hope it can be repaired before food spoils.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
No ice or water
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this in October 2023. Since then, the ice and water have rarely worked. There is always an error code on the screen. It's very frustrating.
No, I would not recommend this to a friendThe fridge itself is good but it came dented
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge itself is great but it came dented and it was out of stock and a diff fridge would not fit my space so I had no choice but to take a gift card! I will not advise anyone to buy appliances from Best Buy!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This feedback will be shared with our product team.We apologize for any inconvenience.^Venette
Experience was awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the purchase everything was awful. The first fridge was broken which I understand happens. When I called geek squad I was rudely told that i was on my own and I had to call LG. The representative was horrible to work with. I was able to get a replacement fridge finally. Then, the stove folks were horrible to my wife. They made her incredibly uncomfortable and were very rude. I had to take multiple days off of work and spent a ton of time on the phone. At this point I have no desire to ever shop at bestbuy again. It was my first time buying appliances and I will look somewhere else the next time we need something.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize that this experience has been less than ideal. We would love the opportunity to turn this experience into a positive one. If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ and our specialists will be happy to look into it. ^CP
Making noises when it never did before
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had the LG for a all too long and it already started making compressor noises and vibrations, which it had not done months prior. Had totaltech come out and they ordered new parts. Service tech was very polite, but the fridge still is making the same noise after the repairs. Will be following up on this and hoping it is not a defective unit like my Samsung was. This was a brand new replacement.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Under 2 years old, service needed twice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Under 2 years old. 2nd time it has needed service. First service - the servos inside that controls the temperature stopped working and seal around the door came apart. Now it is no longer under warranty and the ice maker stopped working, and freezer is not very cold. Side note is that It has always been very noisy. We like the design but are disappointed in the quality of the refrigerator. I would not recommend this for purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Ice maker stopped working
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker stopped working Immediately after warranty expired
No, I would not recommend this to a friendNot the best choice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me a while to get used to this Frig. I am not real happy about the shelf spacing and the overall space. The shelf on the left door is really small and almost useless because of the ice maker. Overall I wouldn't buy this again. And the large ice in the lower section takes forever. Overall I would look for something else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your product design feedback. We will share this with our research and development teams for future consideration. ^Jennifer
The refrigerator works fine. Issues with Best Buys
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator died on Christmas Eve. Went to store and purchased an LG refrigerator. This process went fine. Earliest delivery date was Sat. 12/28. Set up for morning delivery and it arrived at my home before 9 a.m. Unit came in with huge dent in back of it and a broken condenser fan bracket, so I rejected the delivery. Unit was reordered with the earliest delivery date being 1/3. Unit showed up earlier than expected causing me to leave work early. Upon removing shipping material, a small dent was found in the freezer door.
No, I would not recommend this to a friend- Cons mentioned:Door
Noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy, runs constantly, Right door almost falls open, then is hard to close.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for your time in leaving us a review. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ~Anthony
LG Sealed Compressor issues re-dux
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I am now working on getting a 2nd major repair to the sealed compresssor system in 2 years. Not a happy camper. Buy the warranty. Supply chain problems, price increases, and faulty products equal a bad experience. It looks nice and performs weill when not have issues.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Water tastes like plastic
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the refrigerator itself, but they used cheap plastic tubing for the water dispenser. Even after almost a year, my water still tastes like plastic.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, CarlosT. Thank you for sharing your experience with the LG Refrigerator (LRFXS2503S) model. We understand your disappointment and the inconvenience you've encountered with the water dispenser of your unit. We value your concerns and will take them into consideration as we strive to improve our products and services. This is not the quality and service we want our customer to experience. We wanna help you out fixing the issue, please visit this link: https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-water-or-ice-tastesmell-bad-CT10000021-1337887827042. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Not so happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice dispenser doesn’t work. Gets jammed have to take it out again and again. Space to keep big milk bottles is not enough. Only two bottles can come.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see that the interior space of your refrigerator did not meet your expectations. We strive to continuously improve our products design and features based on customer feedback. In regards to your icemaker, it sounds like your is making too much ice and this is indicative that the icemaker shutoff arm/sensor is obstructed. I recommend that you first empty the ice bin. If your icemaker is equipped with an ice shutoff arm, make sure that the arm moves freely. If your icemaker is equipped with the electronic ice shutoff sensor, make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait 24 hours to confirm proper operation. If you continue to have an issue please please reach out to our technical social media support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase along with a brief description of the issue and we will work towards a resolution with you. Thank you. ^Jennifer
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the fridge was delivered 8/12. Since that time I've bee waiting for replacement shelves, it's now 9/3 and I still don't have the replacement
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry for the delayed availability of products. We are working as quickly as possible to make our products available. We appreciate your commitment to the LG brand. Please bear with us as we navigate uncharted waters to resolve the delay. Again, we apologize for the delay and any inconvenience it has caused. ^Venette
Dents
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Items was delivered with a lot of dents on it. Dents that were not there when it was purchased in store.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi, we'd like to apologize on behalf of the delivery servicers used by our third party retailers. If you haven't already done so, please contact the Best Buy from where you purchased to seek remediation. Should you need support, we're available! You can reach out to us at (800) 243-0000 between Mon. to Sun. 8AM - 9PM EST. ^Chris
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The icemaker stopped working after a week I have a repairman coming tomorrow
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer