Customer Ratings & Reviews
- Model:
- LRFXS2503S
- SKU:
- 6360730
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the spaciousness and the efficient ice maker of this 24.5 Cu. Ft. French Door Smart Refrigerator. Many appreciate its quiet operation and the ease of use, along with its overall design. However, some customers have reported issues with the doors and the compressor, and a few mentioned the price point as a concern.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compressor
don'tbother
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It will break down very fast. Linear compressor they use on any model is defective. 5 Years parts and labor on compressor is a joke. they fail to send anyone to diagnose and repair. Just ask BBB, they have over 5000 complaints bottom line when it breaks, nothing else matters
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Fridge Didn't Make It One Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator made it one year before an error of CL E appeared. The water and ice dispensers stopped working, and the freezer stopped keeping an appropriate temperature. A local repairman (listed on the LG site as an authorized service center) told us the fridge could only be repaired by LG. There was a risk of an EXPLOSION if the fridge was not repaired properly, and he would not take the risk. Another repairman told us the repairs are too expensive. We should just buy a new fridge. We are still in the process of contacting LG. So much for the average life of a refrigerator being 12 years! We would not suggest anyone buy this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Best Buy and LG Specs Wrong, Missing parts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this fridge is a non-starter. LG's and Best Buy's specs are wrong. The fridge w/o doors is 29 4/9" per manual not 29". No call from delivery. Shocked they needed to remove doors.(In the notes and relayed to carrier verbally) They removed the 2 doors in the rain. I removed the 3rd/too complicated for them. They pulled 8 screws from the freezer door when only needing to remove two from the side per directions. The carrier ended up leaving with the fridge on our back deck and taking off. We got it in ourselves. Put it mostly back together to find out the carrier left with the 8 screws from the freezer door.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Never LG again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator broken in 3 years … Freezer first broke A few months later it wouldn’t produce ice or water
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Vivi. Thanks for sharing your thoughts on your LG Refrigerator (LRFXS2503S) model. We understand your concerns about the freezer and ice maker issues on your unit. We strive to provide high-quality products and ensure a smooth experience. To fix the ice and water dispenser issue, check the water line at the back for any kinks, as that can disrupt flow. Also, ensure the freezer temperature is set to 0°F, as a warmer setting affects ice production. For more assistance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-dispenser-issues--20150177934291.
We’d love to help further. Feel free to message us on social media @LGUSSupport, and our team will explore options with you. ^Juvy
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Icemaker does not work. Even after two installation crews, a Geek Squad visit, and a separate visit by an unrelated appliance repairman to disconnect from the RO line, ice maker produces about 20 small cubes in 24 hours. We may have a full bin by 2024. Very disappointing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello,Understandably, this is frustrating. We are sorry that your units are not working properly. We will share this with our research and development teams for future improvements. This feedback will be shared with our product team. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Vanessa
Don’t buy an LG!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had multiple problems and LG Customer service has been awful for over a year now. The unit doesnt work at all and LG keeps giving us the runaround.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Modivo. Thank you for sharing your feedback with us. We understand your concern about the ongoing issues with your LG Refrigerator (LRFXS2503S) model and the experience you’ve had with LG Customer Service. We strive to provide high-quality products and excellent services to ensure a smooth and seamless experience. To address the situation: Keep detailed records of all communications, service attempts, and issues with the unit. This documentation can be helpful if you need to escalate further or seek additional support. For immediate assistance or if you need further support, please send us a private message on social media @LGUSSupport. We're dedicated to resolving issues and ensuring you have a positive experience with our products. ^Juvy