Customer Ratings & Reviews

Hi, James. Thanks for sharing your experience with the LG TV (24LQ520S-PU) model. We understand your concern about receiving a unit that didn’t function as expected. While we’re glad you were able to find a solution that worked for you, we’d still like to help.

If you’re still open to troubleshooting, we recommend checking that the power connection is secure and trying a different power outlet. If the unit still doesn’t turn on, the power supply or internal circuitry may need attention. For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865.

Please send us a private message on social media @LGUSSupport so we can investigate further and assist you directly. Your feedback is important to us, and we’d love the opportunity to make this right. ^Juvy

Hello there, Bill. Thank you for taking a moment to share your feedback on the LG 24" LED HD Smart TV with webOS (2022). We understand how important accurate product information is when you’re making a purchase decision, and we appreciate you bringing this to our attention.

You can revisit the Best Buy product page here for the most current details:
https://www.bestbuy.com/product/lg-24-class-led-hd-smart-tv-with-webos-2022/JJ8VPZ6YTT

If you ever need assistance with your LG TV or have questions about its features, feel free to email lgdigitalcare@lg.sprinklrsupport.com and our team will be glad to help.
^Rich

Hi there, Ronald. Thank you for sharing your experience with the LG 24LQ520S-PU. We understand that you’re encountering a “No Signal” message when turning on the TV. This issue can be concerning, especially after a professional installation. You may access this link related to your concern:https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-show-no-signal--1426689345884.

The “No Signal” message usually indicates that the TV is not detecting input from the selected source. We recommend double-checking that the correct input is selected by pressing the “Input” or “Source” button on your remote and ensuring it’s set to the HDMI port or AV input where your device is connected. Also, make sure your connected device (like a cable box or streaming stick) is powered on before turning on the TV. If the issue persists intermittently, you might also try unplugging the TV and devices for 30 seconds, then reconnecting to refresh the signal.

Please send us a private message on social media @LGUSSupport if the issue continues—we’d be happy to take a closer look and guide you further. We appreciate your patience and thank you for choosing LG.

—Avril

We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Hi, Mary. Thank you for reaching out to us. We understand how important clear picture quality is for your viewing experience, and we appreciate you letting us know about your LG TV (24LQ520S-PU) model.

For this unit, please try pressing the Settings button on your remote, then navigate to Picture → Picture Mode Settings. From there, select Picture Options where you can adjust brightness, contrast, and other settings. If the brightness option is grayed out, switch the TV to a different Picture Mode (such as Standard or Cinema), as some preset modes limit manual adjustments. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If the issue continues after trying these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy

Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having these issues with your LG 24" Class LED UHD HD Smart TV! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.

Hi, Martha. Thank you for sharing your experience with the LG TV (24LQ520S-PU) model. We're glad to hear that you love the TV's appearance. However, we understand that setting it up can be a bit tricky, and we want to make sure you get it up and running smoothly. We strive to provide excellent services and ensure a smooth experience. If you need assistance with installation, we recommend reaching out to an LG-certified installer or a local professional who can help with the setup. You can also contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. Additionally, feel free to send us a private message on social media @LGUSSupport, and we’ll guide you further. We’re here to help. ^Juvy

Hi there, MikeM. Thank you for sharing your experience with us. We understand your situation, and we can see how important it is to receive your TV without any delays.

To resolve the issue with receiving your TV, we recommend contacting Best Buy directly. They handle all in-store customer service inquiries. You can reach them through their Best Buy Support & Customer Service page.
Best Buy Support & Customer Service -  https://www.bestbuy.com/support
If you need any further assistance, feel free to send us a private message on Social Media @LGUSSupport, and we’ll be happy to guide you through any additional steps. We appreciate your patience!

—Renzo

Thank you so much for taking the time to provide feedback. We're sorry to hear about the inconvenience you have experienced. We work continuously to improve the quality of our products and services that drive customer satisfaction. If you need more assistance with any LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to accommodate you. ^James.

Hi, there. Thank you for taking the time to share your experience with the LG Smart TV (24LQ520S-PU) model. We're truly sorry to hear that the sound quality did not meet your expectations and that you had to return the TV. Your feedback is important to us, and we appreciate your honesty about your experience.

We understand the significance of both picture and sound quality in a TV, and we regret that we fell short in this aspect. Your comments will be shared with our product development team to ensure that we continue to improve our products.

If there's anything else we can do to assist you further or if you have any other feedback to share, please feel free to reach out to us by sending a private message on Facebook or X (Twitter) using @LGUSSupport. We value your input and hope to have the opportunity to regain your trust in the future. ^Juvy

Hi, dtag. Thanks for reaching out. Hopefully you were able to get your LG LED TV fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Hello, We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. ^Vanessa