Customer Ratings & Reviews
- Model:
- 24LM520S-WU
- SKU:
- 6337604
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, size, easy setup, price, color, and design of the 24" Class LED HD Smart webOS TV. They appreciate the excellent picture quality, find the size perfect for their needs, and mention that the TV is easy to set up. Customers also mention that the price is reasonable, the colors are perfect, and the white design is attractive. However, some customers have concerns about the volume, app support, speakers, remote control, and WebOS. They mention that the volume needs to be turned up to the loudest setting to hear, LG offers limited app support, the speakers could be louder, the remote is confusing to use, and the TV does not run on WebOS.
This summary was generated by AI based on customer reviews.
Poor reception over the air
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.also bad sound quality. Staff was nice, not their problem
No, I would not recommend this to a friendWorst Router Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a total piece of junk. Periodically (at least 3 times a day) the devices connected to the internet through the router lose connection with the internet. This occurred immediately after set up and has occurred every day since. I spent 3 hours on the phone with Netgear support updating firmware and changing setting to no avail. When they couldn’t fix it, I requested a refund and they refused. After encountering the problem, I checked the web and found that this Ian a frequent problem with this router about which Netgear is aware and apparently can’t fix, yet Netgear continues to sell the router. Stay away from this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Failure to connect my printer to the computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Four Geek Squad technicians and referrals to a higher level of service have failed to connect a new HP printer to an HP computer after over 6 phone hours--both purchased at Best Buy. A request for an in house technician was requested----I am asked to pay for the technician in spite of being a Total Support member for years. And in spite of the Best Buy motto--'Mission Complete--We've Completed Work On Your Device--All Work Comes With A 30 Day Guarantee'. I challenge the cost of the in house technician. A letter to Mr. Mohan is being prepared.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
picture is nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of stations are not as clear as I would like.
I would recommend this to a friendNot that smart
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are so many apps eg HBO that are not compatible with this tv. Contacted LG who recommended buying a fire stick. I wouldn't recommend this tv
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us and the application concerns will be shared with our product team.
If you have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed after being told it had Roku and finding out it didn't. I was finally able to talk to a store manager, who sent me a Roku stick at no charge.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
This review is on your curbside pickup!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There IS NO SUCH THING IF YOU DO NOT HAVE A SMARTPHONE! I'm an older person with arthritis and thought I could pull up and have the item delivered to my car. Why isn't there another method for someone that can't afford a smartphone?
No, I would not recommend this to a friend- Cons mentioned:Setup
Disappointed in LG TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to set up, no instructions. And downloading the web still can’t do. My Toshiba was very easy, guess you get what you pay for. Go cheap and you get cheap.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Should have purchased a Roku TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had very high hopes for this tv for a bedroom tv. Liked the looks and what not. It’s slow and sluggish and takes forever to navigate just the Home Screen. Also, the “Live TV” feature is ridiculous. Who even has or cares about live TV? Well there may be some out there but I’m not one of them. I want a simple platform with ease of streaming. This tv Defaults to Live TV. If you don’t have channels and turn the TV on, I goes straight to the loud and blaring white noise. Will be selling and buying a Roku TV. Unless they come out with an UPDATE to delete the Live TV option. Just a thought.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Xfinity app DOA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to use the Xfinity streaming app but it didn’t work even with service call from Xfinity. I returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us and the concerns will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Have had nothing but problems with this tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is terribly low no matter how high I set the volume. Terrible. And I have some channels That stay on Spanish speaking no matter what I do. So there are channels I can not watch because I do not speak Spanish. This is ridiculous. I am taking this set back
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not informed you could not download the spectrum app. It’s a smart tv, should be able to download any app like you can on Samsung TVs.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .A list of available applications for this TV can be found on the following page: http://us.lgappstv.com ^CP
LG Content store is awful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you cut the cord and are looking for a true smart tv, this is not for you! LG content store is very limited and does not have apps like Sling, FuboTV, or ATT now! Very disappointing
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .A list of available applications for the 24LM520S-WU can be found on the following page: http://us.lgappstv.com ^CP
Worst Interface and Oporating System out there!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The user interface of this TV is absolutely terrible. It is so slow and sluggish to perform basic funtions. Ttust me, you will spend more time waiting for the interface to decide what to do, than watching your favorite show or movie. The tiles are also not customizable, so if you can ever get an app to install, it will be all the way to the far right, a number of spaces after apps you do not use, but come pre installed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Returned the television
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the picture on the LG. It was way too bright. Returned it for the 24' Vizio.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Many times picture quality troubles can be resolved with a few tweaks to the settings. We have a help library article that recommends the settings for getting the best picture settings: https://www.lg.com/us/support/product-help/CT10000018-20150577528034-menu-settings If you're in need of some guidance with using your TV, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP
Not worth the money........
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years the TV stopped working. The screen just flashes 4 color bars along with a blank white screen when powered on.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
LG tv internet access
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This “smart TV” is not smart. It has a problem accessing the internet. It regularly drops the internet signal and will not pick it back up. After resetting to factory settings it holds the signal once or twice then drops it again. The most troubling aspect is the design feature that does not hold the network password requiring constant re-entry. Terrible. And of course yesterday was the last day to return it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit is seemingly defective. Please contact LG Customer Support so
that we can better investigate and quickly assist you with a resolution. (Only use if applicable)
You can contact our Customer Support at 800.243.0000.^Venette
worst tv I have ever owned- wont stop cutting out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on March 17th 2020 and by april 13th the tv couldnt be watched. Trying to get help from LG is mind blowing as well first it buffered and now it just cuts out. We want to throw it out the window. !
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably,this is frustrating. We are sorry that your TV is not working properly. LG absolutely cares and we confidently stand behind our products.Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Certified excellent was like certified trash.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent $137.99 ($149.99 new price) as certified excellent - like new. The TV came with dirt in the seems, nasty stuff on the screen and most of all... no remote. How is that "certified exellent - like new"? Returned it, still have not received reimbursement on my card. Pretty poor all the way around.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
No sling Tv App
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Bought this seeing specification that it has Sling tv App, But after buying it does not show Sling tv, Even LG store does not have the app, For sling tv One need to buy Roku or other external device which makes no sense having Smart Tv and external roku device with it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Yes we support Sling Tv but it is not available for all of our Tv.If the application is not available on Smart World or Content Store that means it is not available on your TV.We apologize for any inconvenience this caused. ^Venette