Customer Ratings & Reviews
- Model:
- 24LM520S-WU
- SKU:
- 6337604
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, size, easy setup, price, color, and design of the 24" Class LED HD Smart webOS TV. They appreciate the excellent picture quality, find the size perfect for their needs, and mention that the TV is easy to set up. Customers also mention that the price is reasonable, the colors are perfect, and the white design is attractive. However, some customers have concerns about the volume, app support, speakers, remote control, and WebOS. They mention that the volume needs to be turned up to the loudest setting to hear, LG offers limited app support, the speakers could be louder, the remote is confusing to use, and the TV does not run on WebOS.
This summary was generated by AI based on customer reviews.
low quality tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this smart TV is very slow and the remote control feels very low quality. I would not recommend this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:App selection
Limited App Options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.App selection is too limited. Should have bought a Samsung.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. I will forward the request for assistance to our development team. You can check our list of supported apps online at ( https://us.lgappstv.com/main). We apologize for any inconvenience this caused. ^Venette
Got less than 2 years out of it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Dec2020. Died May 2022. You decide if that’s what you want
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
lg
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased because its hard to find a small television with smart tv capabilities. I returned not long after.
No, I would not recommend this to a friendGood TV, Slow Processor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return and buy a different 24" Smart TV. This one would process some of the apps that I needed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Volume
volume is too low, can barely hear it at max!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.volume Is poor!!!!!!!!!! Even at max of 100 it is barely auditble.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Poor performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality picture and fiber optic may not be working. Going to have it checked at store. Doesn’t have Bluetooth
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize you are experiencing issues getting your TV settings the way you would like. We have a help library full of content that can help you with setting your TV up. Here is a help library article that speaks to the picture quality and optimization: http://www.lg.com/us/support/product-help/CT10000018-20150350133130-poor-picture-quality You can also reach out to us on twitter at @LGUSSupport or on facebook at @LGUSA for additional help. ^CP
Disppointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing. Not user friendly and poor quality of reception/display.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Bad service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had returned this TV already But didn't even get Refunded. Bad service at BB.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please call BestBuy regarding this case.We apologize for any inconvenience.^Venette
Frustrating set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really looking forward to using it with wifi in our bathroom. It has been several days of frustration trying to get it to work with out an cabled input. Read every manual they have. It seems that the only way to get it to work is buying a streaming stick or appletv a waste of money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Basic Streaming App Cannot be Downloaded
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy again. The only way to get HBO on this TV is to buy a Firestick or some such device. HBO app cannot simply be downloaded. Our other TVs could directly take the HBO app.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .A list of available applications for your TV can be found on the following page: http://us.lgappstv.com ^CP
Not so smart tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this smart tv to be able to watch Sling which I subscribe to. I can not seem to be able to get it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations.please check the link (https://us.lgappstv.com/main) to see the applications that we support. ^Venette
Kitchen tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not crazy about the picture on this tv looks like something from the 90’s.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Don’t bother
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working. It will not connect to the WiFi
No, I would not recommend this to a friendForcing Consumers to pay more for items
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid more this time for the same TV I bought a year ago. But this time they skimped and didn't even include an HDMI cable. Forcing us to spend more money to buy a cable. They know that we need an HDMI cable. This is how big companies squeeze consumers.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Terrible sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is terrible on the tv. The sound is very low and muffled!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that you are not satisfied with the quality of the sound of your unit. We are continuosly working to improve the quality of our products. If you have any question please contact our Customer Support via direct message at Facebook and Twitter.^venette
Open-box Excellent w/accessories is not honored.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv was fine. remote was not included and required an hour's work "on/off hold" of begging to finally get resolution from the fourth agent. Who should obviously get 5 stars. Do better, BB.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you were not happy with your recent LG purchase and would like to gather more information from you. Please consider sending us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with your story. Thank you. ^Jennifer
Outdated TV
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NO! NO! NO! Not even worth my review! If you just want a TV, fine, but I cannot recommend this for someone who has items what are up to date, This thing is outdated!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not really a smart TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No way to install Spectrum app. So this isn’t really a smart TV and there’s no way to stream Spectrum content so pretty much it’s an expensive brick
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Model 24LM520S-WU does not have capability to download and install apps. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
An out dated tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to smart cast anything from my iPhone no matter what I did. Screen mirror doesn’t work it is not a smart TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette