Customer Ratings & Reviews
- Model:
- 24LM520S-WU
- SKU:
- 6337604
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, size, easy setup, price, color, and design of the 24" Class LED HD Smart webOS TV. They appreciate the excellent picture quality, find the size perfect for their needs, and mention that the TV is easy to set up. Customers also mention that the price is reasonable, the colors are perfect, and the white design is attractive. However, some customers have concerns about the volume, app support, speakers, remote control, and WebOS. They mention that the volume needs to be turned up to the loudest setting to hear, LG offers limited app support, the speakers could be louder, the remote is confusing to use, and the TV does not run on WebOS.
This summary was generated by AI based on customer reviews.
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person at Best Buy, East Hanover, NJ was at best somewhat informative. He did not offer alternative coices are make inquiry about other TVs.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product.Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Cute but power cord is faulty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally just bought this TV for my daughter but disappointed that the power cord doesn’t go in all the way and any small disturbance will turn off the TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Plug too big
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to put in my kitchen but the plug was huge and to hard to hide for a slim wall installation.. Returned it..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
It was not a smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was returned as it was not a smart TV that we recieved.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am sorry for any misinformation regarding this tv.It does not have any smart TV features.It is only a LED TV.Please check our website for complete details about our product.^Venette
Poor performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv hasn't worked from the start. After 2 sessions with the Geek Squad, they determined it is a lemon, and to return it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Very POOR help
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get sling tv I have watched you tube videos,called tech support and nothing helps.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
AWFUL TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning this TV. Absolutely awful picture quality. The sound is also poor.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
Dont waste money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to take this back. The built in apps are extremely slow, even with wired connection
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
could not get it to show a program
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not get this TV to get a program off the cable box I returned it and bought a Vizio TV and hooked it up with no problems
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG TV. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Waste of time & money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was defective right out of the box! Smart TV functions not operational.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki
Not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have ti turn this TV up to 85 to get a sound. I think it was broken.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on
Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call
800.243.0000. We apologize for any inconvenience this caused.^Venette
Problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had problems with it since i took out of the box. Don't recommend LG products.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
too small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small for my use i should not need to use 50 charters
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Bad Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. Setting it up is an absolute nightmare!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Color
Good bedroom TV, needs headphone jack
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice TV for the bedroom. I love the white color too. I first tried the Insignia 24" TV with the FireOS operating system, which was a terrible choice for an older person. This LG has a normal remote with normal controls and the same user interface as other LG TVs (WebOS). My biggest complaint: it needs a headphone jack, or Bluetooth. The only way to get some kind of external audio device is with HDMI ARC (which works), but doesn't exist for headphones. I know this is a budget model but that seems like a tremendous oversight on LG's part. The user interface is terribly slow when going through menus, but you shouldn't need to do that too often, hopefully. Picture quality is fine, not terribly great but it's 24" and cheap.
I would recommend this to a friend - Cons mentioned:Remote control
Decent TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my kitchen, super cute TV, great resolution, does what it was meant to do...BUT...(and maybe i'm just spoiled because I use the AppleTV and its SO easy and convenient), the app interface is cumbersome, and the avail apps are pretty basic, and its kind of annoying that you HAVE to use the remote to control the TV (no volume/input/channel buttons on the TV itself) The app library is minimal, doesnt have alot of the newer apps avail to install, so if I want to watch HBO or Paramount or the NFL app, i need to hook up my ipad, which defeats the purpose. There aren't many options out there for tv's this size, and the price is great, but, you get what you pay for.
I would recommend this to a friend - Pros mentioned:Picture quality
xfinity app stuttering
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went with this 24 inch LG tv specifically for the size and the Xfinity app. The app launches but there is stuttering and freezing. Reloaded the app three times with the same result. Netflix is fine. No problem with the Xfinity app on my Samsung or with a Roku on this tv but defeats the purpose if I need the Roku. Picture and sound is good. Set up not as intuitive as my experiences with Samsung. Checked the Xfinity forum and it appears that others with LG tv have the same issue. So if you are wanting to use this app, don't get this tv or plan on using something else for the app. I will consider returning for something else.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Cute, crisp pic - good for small rooms
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV looks cute in my small bedroom/guestroom. I have cottage-style decor, so I like that this unit is small with a white frame. It blends into the background. The picture quality is crisp, and the sound is good enough for a small bedroom. My only complaint is that I wish the power cord were white, not black. Setup was easy in terms of accessing Amazon Prime.
I would recommend this to a friend - Pros mentioned:Color, Picture quality
great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice looking color and easy set up has good color and clear picture
I would recommend this to a friend - Pros mentioned:Color
Just what I was looking for!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great little tv! Replacing Vizio I had in kitchen that wasn't that old but showing lines through screen, so I hope this LG performs better over time. Love that it's not the typical black color too. Very happy with this purchase!
I would recommend this to a friend