Customer Ratings & Reviews

We want to thank you for taking the time to communicate with us about your experience. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. ~Anthony

Hi, Nancy. Thank you for taking the time to share your experience with us. We understand your concern about your LG Dishwasher (LDFN4542S) model, to stop working at just six months, especially while it's still under warranty. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. In the meantime, to obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-why-isnt-my-dishwasher-starting--20152403515838.

Please send us a private message on social media @LGUSSupport, and our team will be happy to investigate the issue further and assist you in getting it sorted out. We’re here to help ensure that your experience is a positive one. ^Juvy

We appreciate your patience, and we look forward to resolving this for you

Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Front Control Smart, QuadWash Dishwasher, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.

Hi, Albert. We're sorry to hear about the drainage issue with your new purchase. That's certainly not the experience we want for our customers. We appreciate your troubleshooting efforts, and we understand your frustration. Before you proceed with the return, could you please send us your contact details and product information on Facebook or X at @LGUSSupport? Our team is here to assist you further and explore potential solutions or provide guidance on the return process. ^Jayne

Hello, there. Thank you for bringing this to our attention. We understand that you had a negative experience with the installation of your LDFN4542S dishwasher and were promised a $125 gift card that was never sent.

To address this issue and ensure it is resolved, please send us a private message on social media @LGUSSupport. Our team is here to assist you and follow up on this matter. We appreciate your feedback and are committed to making things right. —Junel

Hi there. Thank you for reaching us. I'm so sorry to hear that you've had a disappointing experience with your LG LDFN4542D dishwasher, specifically with the fact that it still had debris from previous owners and was missing a tray.

I can imagine how frustrating and unacceptable it must be to receive a used or defective product, especially one that's supposed to be brand new. I want to assure you that this is not the standard we strive for, and I'm truly sorry that we fell short of your expectations.

As an LG representative, I want to acknowledge your concerns and apologize for the inconvenience this has caused. We understand that this was a significant purchase for you, and we appreciate your loyalty as a customer. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We apologize for any inconvenience this caused. ^Vanessa

Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

Drying performance is directly affected by the amount of heat that remains in the tub after the heated rinse is performed. If your dishwasher is far away from your home’s hot water heater, it may be necessary to run the hot water tap in the sink before starting a wash cycle, to ensure that cool water is purged from the hot water lines. This will ensure your dishwasher has a consistent supply of hot water from start to finish.

Using the High Temp setting also aids in keeping the inner drum temperature and dishes hotter before drying begins. LG dishwashers are designed to be used in conjunction with a rinse aid. Using a rinse aid will maximize the amount of water that has already been sheeted away from the dishes before the dry cycle begins. If a rinse aid is used and the performance still needs a boost, adjust the amount of rinse aid used. 2 is the default setting, but if necessary set the level to 3 so more rinse aid is used.

Water tends to bead rather than sheet of plastic and nonstick surfaces, making them more difficult to dry. If washing plastic items in a Normal cycle, select the Extra Dry or Night Dry option or both for better drying results. When the rinse aid is empty, the Extra Dry option is selected automatically.

Allow the dishwasher to completely finish the dry cycle before opening the door. If the door is opened in the middle of the dry cycle, the heat that is necessary for the hybrid dry system to work will escape. This will cause all of the dishes inside to remain wet once the cycle finishes. ^Jennifer

Hi, Jeanette. Thank you for taking the time to share your feedback on the LG Dishwasher (LDFN4542S) model. We're sorry to hear about the challenges you've experienced with your unit. We aim to provide reliable, high-quality products that meet our customer's needs. In the meantime, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, Marty. Thank you for taking the time to share your experience with the LG Dishwasher (LDFN4542S) model. We understand your concern about going through two replacements and still feel uncertain about the third unit. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Leaks can often be caused by improper installation, such as unlevel placement or misaligned hoses. Before running your third unit, we recommend checking that the dishwasher is perfectly level on all sides and that the inlet hose, drain line, and door gasket are all securely and properly fitted. Also, avoid overloading the unit and ensure dishes aren't blocking the spray arms or door seal.

We’d like to help ensure unit #3 performs the way it should. Please send us a private message on social media @LGUSSupport and our team will be more than happy to assist with pre-checks or any issues that arise once you’re ready to test it. ^Juvy

We would be happy to help you get an update on your part order on social media, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer

Hi, Rob. Thank you for sharing your experience with the LG Dishwasher (LDFN4542D) model. We understand how concerning it is to deal with an LE error, burning smells, and grinding noises, especially after only a year. Your frustration is completely valid.

It’s good to hear that LG is sending someone out to inspect the dishwasher, but we understand your disappointment regarding the warranty situation. If you haven’t done so, consider documenting all your interactions and any issues you've experienced, as this can be helpful in discussions about warranty coverage.

We’d love to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you with any additional questions or support. We appreciate your patience. ^Juvy

Thank you for reaching out to us with this review about the LG - 24" Front Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, Quadwash, and 48dba - Stainless steel. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. In addition, here's a link you can browse for basic troubleshooting of LG dishwasher that is producing noise: https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351 ^James

Hi, Alee. Thank you for sharing your experience with the LG Dishwasher (LDFN4542S) model. We understand your concern about the dishes don’t dry properly. We strive to provide reliable, high-quality products and ensure a smooth experience. We recommend checking that the rinse aid dispenser is filled, as this can help with drying performance. Additionally, ensure that the dishwasher’s spray arms are not clogged and are able to rotate freely. For more help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758. If this doesn’t resolve the issue, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further with troubleshooting or discuss potential solutions. We appreciate your patience. ^Juvy

Thank you so much for taking the time to provide feedback. We're sorry to hear about the inconvenience you have experienced. We work continuously to improve the quality of our products and services that drive customer satisfaction. If you need more assistance with any LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to accommodate you. ^James.

Thank you so much for taking the time to provide feedback. Your feedback helps us keep a fresh perspective regarding new ways to improve our services and future product developments. You can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help. ^James.

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette

We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette

Hi, tomM. Thank you for taking the time to review our LG Dishwasher (LDFN4542S) model. We apologize for any inconvenience you have experienced with the installation and the drainage issue you encountered. We appreciate your patience in scheduling a service appointment with Geek Squad to have the issue resolved. Their expertise will help determine whether the problem lies with the dishwasher itself or the installation process. In the meantime, you can visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/dishwasher-not-draining-CT10000009-20152607989995. If you require further assistance on your unit, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We're here to assist you every step of the way. ^Juvy