Customer Ratings & Reviews

Hi, there. Thank you for reaching out to us. We understand your concern about your experience with the LG Dishwasher (LDFN4542W) model, receiving a broken open-box item and to have difficulty getting a resolution through Best Buy. We strive to provide high-quality products and excellent services to ensure a smooth and seamless experience. For issues like this, it's important to address them as soon as possible with the retailer. Since Best Buy hasn’t resolved the problem, we recommend contacting them again at 888-237-8289 to escalate the issue or seek assistance from their customer service department. If you need support with LG products or have additional questions, please send us a private message on social media @LGUSSupport. We're here to help and ensure you have a positive experience with our products. ^Juvy

Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future consideration. ^Jennifer

Hello there. Thank you for sharing your feedback on the LDFN4542W dishwasher.

Ensuring dishes are thoroughly dried after each cycle is essential for optimal performance. To improve drying results, we recommend using a rinse aid and selecting the appropriate drying option if available. Additionally, allowing dishes to air dry can further enhance drying effectiveness.

If you continue to experience issues or would like further assistance, please send us a private message on Social Media @LGUSSupport with your contact details and any specific concerns. Our team is committed to resolving this matter promptly and ensuring your satisfaction with our products.

Thank you for your feedback as it helps us to continually improve our products and services. We look forward to assisting you further. —Mau

Hi, there. Thank you for sharing your thoughts on the LG Dishwasher (LDFN4542B) model. We understand your concern about a poorly designed rack system can really affect the usability of a dishwasher. We strive to provide high-quality products that exceed our customer's needs and expectations. We’d love to help make this right and assist you with possible solutions. A couple of things that might help: The dishwasher racks in some models can be adjusted to better fit different dish sizes. If you haven’t already, try adjusting the rack heights or configurations to optimize space. This could help improve the fit and performance of your unit. LG offers additional accessories like rack clips or basket options to further enhance storage and organization. This might provide a more customized solution for your needs. If the racks are malfunctioning or seem to be incorrectly designed for your needs, our team can send out a technician to assess the issue. Please reach out to us via @LGUSSupport on social media, and we’ll be happy to schedule a service call to see if there’s a potential fix or replacement option. ^Juvy

Hello there. Thank you for sharing your feedback on the LDFN4542S dishwasher. We appreciate your patience as we work to address your concerns.

The extended wash cycle time may be influenced by several factors, including the selected wash cycle, water temperature, and load size. To optimize the performance of your dishwasher, we recommend using the appropriate cycle for your dishes and ensuring that the water supply is adequate and hot enough for effective cleaning and drying.

If you are experiencing prolonged drying times, ensuring that rinse aid is filled in the dispenser can significantly improve drying results. Additionally, properly loading the dishwasher to allow for effective water circulation and air drying can also contribute to better results.

If you have specific questions or would like further assistance in optimizing your dishwasher's performance, please send us a private message on Social Media @LGUSSupport with your contact details. Our team is here to assist you in achieving the best results from your appliance.

Thank you for choosing LG, and we look forward to improving your experience. —Mau

Hi there, Thank you for bringing this to our attention. I'm sorry to hear about your experience with your LG device, it must be really frustrating to have it break down just after 2 years. I understand how disappointing it must be to spend $1300 and then have to pay an additional $300 to fix it. We value your feedback and will take this into consideration for future improvements. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDFN4542S) model. We’re glad to hear that the installation went smoothly but understand that proper drying performance is essential for your satisfaction. We strive to provide high-quality products that exceed our customer's needs. To address the issue with drying, ensure that the rinse aid dispenser is filled. Rinse aid helps improve drying performance by reducing water spots and aiding in the drying process. Make sure that dishes are loaded in a way that allows for proper water circulation. For additional help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, there. We appreciate you sharing your experience with the LG Dishwasher (LDFN4542B) model. We understand your concern about the cleaning and drying performance of the unit that is not meeting your expectations. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

Let’s take a moment to make sure everything’s set up just right: try enabling the High Temp and Extra Dry settings for the best results. Don’t forget to use rinse aid—it’s super important, especially since this model uses condensation drying. Also, loading your dishes with enough space between them and facing them downward can really help with drying.

If you need more assistance, feel free to check out these links: https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547 and https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758.

And if you’ve tried all of this and things still aren’t working out, we’d love to help you further! Just send us a private message on social media @LGUSSupport with your model, serial number, and a quick note about what you’ve done so far. We’re here for you and want to make sure your dishwasher is back in action. ^Juvy

Hey, Yuri! The AE error code indicates that your unit is experiencing a leak; we've attached a link with more info below. If you could please reach out to us with the second link, it'll be our pleasure to help. https://www.lg.com/us/support/help-library/resolving-ae-or-e1-error-codes-on-an-lg-dishwasher-CT10000009-20152725005999# https://www.lg.com/us/support/contact ^Ian

Hi, NicoleL. Thank you for taking the time to review the LG Dishwasher (LDFN4542S) model. We apologize for the inconvenience you have experienced with your appliance. We understand how frustrating it can be when a product malfunctions, especially after the return window has closed.


We are sorry to hear about the default code issue you are facing with your dishwasher. We wanna help you out fixing this issue, please visit this link: https://www.lg.com/us/support/help-library/lg-dishwasher-error-code-list-CT10000009-20150933422943. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hello there, Thomas. Thank you for sharing your experience with us. We understand your situation, and we truly appreciate your feedback regarding your LG Dishwasher (Model: LDFN4542D). We want to ensure that your unit is working properly, so let’s explore some troubleshooting steps to get it back in shape.

If your dishwasher isn’t cleaning properly, it could be due to a few common issues such as a dirty filter, improperly loaded dishes, or food residue inside the unit. Here are some things to check:

Ensure Proper Dish Loading: Make sure the dishes are not overlapping and that they’re not touching the nozzles. Adjust the rack heights to avoid obstruction, and load cutlery in a standing position for optimal cleaning performance.

Clean the Filter: Pull out the lower basket and remove the filter. Rinse it under running water to remove any debris and reinstall it carefully to ensure it’s properly secured.

Run a Machine Clean Cycle: Remove any dishes, then fill the detergent dispenser with citric acid or a dishwasher cleaner. Activate the Machine Clean cycle by pressing the [POWER] button, then holding [HEAVY] for 3 seconds before pressing [START].
LG Dishwasher - Not cleaning - https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547
If the issue continues after these steps, please send us a private message on Social Media @LGUSSupport, and we will assist you further. We’re here to make sure this gets resolved quickly.

Thank you for your patience, and we look forward to assisting you! —Renzo

Hi, Joy. Thank you for sharing your experience with us. We understand that your LG Dishwasher (LDFN4542S) model performed well initially but has now encountered issues after limited use. It’s important to us that you get the support you need. We strive to provide exceptional services and ensure a smooth and seamless experience. We recommend checking if any error codes are displayed, as they can provide insight into the problem. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you in addressing the situation with Best Buy and finding a resolution. We appreciate your patience. ^Juvy

Hi, Megalodon. Thank you for sharing your experience with the LG Dishwasher (LDFN4542S) model. We understand how concerning it is to see the front panel cracking, and we appreciate your feedback. We strive to provide durable, reliable, high-quality products that exceed our customer's needs and expectations. While our appliances are designed with durability in mind, external factors such as pressure, impact, or even temperature changes can sometimes affect materials over time.

We’d love to look into possible solutions for you. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist further. ^Juvy

Hello Junel. We're sorry to hear about the issue you're experiencing with your LG dishwasher. Your satisfaction is important to us, and we want to assist you further. Please send us a private message via Facebook or X (Twitter) @LGUSSupport with your contact details and any relevant information, and our team will look into this matter urgently for you. We apologize for any inconvenience caused and appreciate your patience as we work to address your concerns. —Junel

Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer

Hi, KarenB. Thank you for sharing your feedback regarding your LG Dishwasher (LDFN4542S) model. We apologize for any inconvenience you experienced with the washing performance and the overall quality of the appliance.

Your satisfaction is important to us, and we would like to assist you in resolving these issues. We recommend ensuring that the dishwasher is loaded properly, following the guidelines in the user manual for optimal cleaning results. For basic troubleshooting, you may visit this link: https://www.lg.com/us/support/video-tutorials/lg-dishwasher-not-cleaning-CT10000009-20151094745547. If the issue persists, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We're here to assist you every step of the way. ^Juvy

We appreciate you sending us your feedback on your LG - 24" Front Control Smart Built-In Stainless Steel Tub Dishwasher! Please know that we value your opinion, and will be shared with our product teams in order to meet future expectations. If you would, please view the warranty's full terms, because there is a 10 direct drive motor year warranty: https://www.lg.com/us/PDF/warranty/ha/LG_Dishwasher_Warranty_22.pdf. Should you need us for any future issues or concerns, reach out to us via Facebook or Twitter by private or direct message using the handle @LGUSSupport. We are always here for you! ~Rita

Hi, Martha. Thanks for sharing your experience with the LG Dishwasher (LDFN4542S) model. We totally get your concerns about the drying performance, and we're here to help you make the most out of your dishwasher. This model uses an energy-efficient drying system that works best with rinse aid during the final rinse. Ensure rinse aid is filled and select “Extra Dry” or “Night Dry” for better results. Slightly opening the door after the cycle can also help release moisture. For more assistance, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly.

If you need more help, feel free to drop us an email @lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to look into some solutions for you. ^Juvy

Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Dishwasher, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.