Customer Ratings & Reviews
- Model:
- 24MR400-B.AUSQ
- SKU:
- 12060965
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.5 out of 5 stars
to a friend
SHIPPING NOTICE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure the product is fine, if you intend on purchasing this as a gift and getting it delivered, I wouldn’t recommend. They do not put the product in another box just the original packaging of the monitor so anyone who sees the box will know exactly what it is.
No, I would not recommend this to a friendgood monitor for price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice monitor, but a little dim even with adjusting.
I would recommend this to a friendBest Buy customer service was horrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy customer service was horrible. The two monitors weren't at the store so they were going to ship them to my home within four business days. I received only one monitor and it took over three weeks to receive the other monitor!!! I called Best Buy customer service for an update on the monitor. I was informed that there wasn't anything they could do and to just wait. Nothing for my inconvenience but they took my money. Purchase these monitors from a different store because the monitors are great.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your experience with us. We are truly sorry to hear about your frustrating experience with Best Buy's customer service and the delay in receiving both monitors you purchased. We understand how disappointing this situation must have been for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor but not what I really expected, ive never seen the 100Hz
I would recommend this to a friendIt’s not the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting a better quality picture especially from lg.
No, I would not recommend this to a friendIt’s okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works if you just need something but it’s functionality is very limited to the bare basics and screen display resolution is about equal to the school Chromebooks
No, I would not recommend this to a friendGood enough for a college student on a budget
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display isn't great, the brightness is lacking especially during the day but if you can buy it for less than 80 dollars, go for it.
No, I would not recommend this to a friendDefinite no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Bulky and the back button which you have to press just right to turn the screen on and off is poorly placed. The monitor doesn’t mount flush to any Vesa stands. The monitor leans forward no matter how tight. (I’ve tried several) LG customer service is outsourced and useless when you call for support.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG Monitor (24MR400-B) model. We totally get your feedback on the design, button placement, and VESA mount compatibility. Our goal is to offer dependable, high-quality products and top-notch service to make sure you have a great experience.
Regarding the VESA mount not sitting flush and the monitor leaning forward, this may relate to the VESA mount adapter or arm you're using, or the screw positioning. Ensure the VESA screws are fully tightened and securely attached to the monitor's VESA points. Double-check that you’re using the correct length and type of screws as per the manual; screws that are too long may not fit flush, while those that are too short may not provide stability. If your VESA mount has adjustable tension, tightening those points might also help with the leaning.
For further assistance with setup or VESA mount options, feel free to message us on social media @LGUSSupport. We're here to help you enjoy your monitor. ^Juvy
Fair
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a basic monitor, nothing special. Does not have the option to rise but only tilt up and down.
No, I would not recommend this to a friendCame without the stand, terrible customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this monitor in open-box excellent condition and it came without the stand. It said under the condition that it included all accessories. When I reached out to online customer service they basically told me I had to deal with the issue in-store. When I went in, I was told “you get what you get while purchasing open-box” even though it clearly stated that all accessories would be included. They never offered to replace the monitor or provide a replacement stand. If you’re thinking about buying open-box, don’t.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Justin. We appreciate you sharing your experience with the LG Monitor (24MR400-B) model. While open-box purchases can offer great value, we understand your concern about receiving a unit with missing essential accessories, especially when the listing stated that all items would be included. We're committed to ensuring that our products are delivered with all the necessary components to provide a seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
While we don’t control the policies of third-party retailers, you can purchase a replacement stand directly from LG Parts Distributors such as encompass.com by searching for your model number. Alternatively, if you prefer a VESA mount, this monitor supports standard 75x75mm VESA brackets for a customized setup.
If you need any further assistance, please send us a private message on social media @LGUSSupport, and we’d be happy to help. ^Juvy
Good Resolution, Shoddy Craftsmanship
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The colors and resolution on this monitor are great, but, it wobbles at the slightest movement of my desk. The base can disconnect so you can mount it, but the base is exceptionally poor quality. 2 stars only because of the resolution. Otherwise, steer clear of this. I'll be replacing this the first chance I get.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Max. Thank you for taking the time to review the LG Monitor (24MR400) model. We're glad that the monitor's resolution and color quality have met your expectations, but we're sorry to hear about the wobbling issue and the poor quality of the base. We strive to provide great products that meet your needs, but we missed the mark this time. Your feedback will help us improve our products. If you need any help, please reach out to us on social media at @LGUSSupport. ^Juvy
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall decent monitor. There is better ones out there.
No, I would not recommend this to a friendNot recommendable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It connects fine to my PC but doesn't allow changes to configuration. This is a hoky monitor. I would not buy it again.
No, I would not recommend this to a friendDo not Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor has input lag, and it interferes with wireless devices nearby. Not sure what the problem is, but I replaced my home office monitor with this one, and all my wireless devices now drop signal every so often. I'm guessing it's interfering with the 2.4ghz band - and now I have to try and return it. It's probably outside of best buys return policy. yay. Wifi, bluetooth peripheral, and headphones all started getting interference right after, took me weeks to figure it out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kevin. Thank you for sharing your experience with us. We understand your concern about dealing with input lag on your LG Monitor (24MR400-B) model and the interference affecting your wireless devices. We strive to provide high-quality products that exceed our customer's needs and expectations.
It sounds like there could be some interference with the 2.4GHz frequency band, as you suspected. To troubleshoot this, we recommend checking the monitor’s settings to see if there are any options to adjust the display refresh rate or input settings that could reduce lag. Additionally, you might want to try moving your wireless router or peripherals further away from the monitor to see if it reduces the interference.
If you’re still within the return window, we suggest reaching out to Best Buy customer service at 888-237-8289 to explain the situation and see if they can make an exception or provide assistance. For guidance, visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If you’re outside the return period, please send us a private message on social media @LGUSSupport, and our team will assist you with any warranty options or solutions.
We appreciate your patience and are here to help. ^Juvy
Box description of product is interaccurate
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what the box advertise. Decent for what it is.
No, I would not recommend this to a friendImage looks pixelated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pixel ratio quality is not that great, the image is not so clear.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dhiraj. Thank you for sharing your thoughts on the LG Monitor (24MR400-B) model. We understand how important picture quality is for an enjoyable viewing experience. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. To enhance the image clarity, we recommend checking the picture settings on your TV. Adjusting settings like brightness, contrast, and sharpness can often improve overall image quality. Additionally, ensure that the source you’re using (like streaming services or cables) is of high quality. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If you continue to experience issues with the pixel ratio or clarity, please send us a private message on social media @LGUSSupport. We're here to help you troubleshoot and get the most out of your TV. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy
Borderless and lightweight
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For its price point, the LG - 24” IPS monitor is a great monitor. I’m using it for work, and it’s definitely an upgrade compared to my other monitor that my job provided. I use two monitors on a dual monitor stand, and that’s why I’m able to compare and see the difference between the two monitors. I also like the fact that it can be mounted onto monitor mounts, and the size is just right since my desk is small. As far as the monitor, itself, is concerned, it being borderless makes it look nice and sophisticated. However, if I am to constructively critique this, I’m not feeling the rounded back. I’ve seen this design from older monitors from back in the early 2000’s so it’s making the monitor look old from the back. Good thing this is a borderless monitor, and I don’t see the back. This being lightweight made it easy for me to put on the mount. As far as the performance goes, because of its 100 Hz refresh rate, watching videos is seamless. The colors are very nice as well, and the viewing angles are great. Although it might not be one of those high-end monitors with all the bells and whistles, this is, overall, is a great monitor especially because of its price point. Though it might not have speakers, you can opt to buy a set of good-quality speakers which would make your viewing experience even better. I might just end up buying another one, and I’ll just return the monitor my company provided so my monitors will be even. I definitely recommend this to anyone looking for a nice monitor at a decent price point.
I would recommend this to a friendGreat!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG twenty four inch IPs 3-side Borderless monitor has been a great addition to my home office. It came out of the box in perfect condition. My husband was able to hook it up to his laptop with ease. The response rate has been amazing and the refresh rate is exactly what I need for my home. My husband is using it as a second screen on his laptop and has not had any complaints so far. It resized right away and was flawless from the start. It's the perfect size to fit on his desk without taking up too much room, but also bringing big enough to see what he needs to see. The monitor is very light weight and easy to move. But it feels stable and doesn't tip or rock at all. This is an outstanding monitor, it's been easy on the eyes as well as very easy to set up in use. My husband is not great with technology and it was one of the simplest things he's ever put together. I would highly recommend this for anybody who's looking for a monitor to read on, work on, or watch movies on. It's great for all those jobs!
I would recommend this to a friendDisppointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is dark and therefore leads to less enjoyment for Watchung movies. In addition the sound could not be produced from the computer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, there. Thank you for sharing your feedback regarding the LG monitor, model 24MR400-B.AUSQ.
We understand your concerns about the screen brightness and sound output. For optimal viewing and audio experience, ensure that the monitor's settings are adjusted correctly and that all connections are securely in place. You can refer to the user manual for detailed instructions on adjusting brightness and troubleshooting sound concerns.
If you need further assistance or have specific questions, please contact us via @LGUSSupport on social media. We're here to help you get the most out of your LG monitor and enhance your viewing experience. ^Sam
No cord
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in excellent condition but did not include a power cord. Had to return in person
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Hailey. Thank you for sharing your feedback regarding the LG Monitor (24MR400-B) model. We understand your concern about purchasing a product listed in excellent condition only to find that a key component, such as the power cord, was missing. We are committed to ensuring that our products are delivered with all necessary components to provide a seamless experience.
While accessories and packaging are managed by the seller, we’d like to assist. If you have any questions or need help with verifying what’s included in future LG purchases, please don’t hesitate to send us a private message on social media @LGUSSupport. Our team will be happy to assist.
We appreciate your patience and understanding. ^Juvy