Customer Ratings & Reviews
- Model:
- LDT5678BD
- SKU:
- 6272926
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the 24" Top-Control Built-In Smart Wifi-Enabled Dishwasher's quiet operation and excellent cleaning performance, frequently praising its third rack and ease of use. However, some customers note that the cycle time is lengthy, and a few have reported issues with the appliance's reliability. The sleek design also receives positive feedback.
This summary was generated by AI based on customer reviews.
I'm not sure what's happening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't seem to find a way to get cleaner dishes. I have tried washing the dishes beforehand, I've tried not washing them, also tried different detergents from a liquid to the tablets. After the 3 hours it takes to wash them, when I open the door, it still stinks like old food with any detergent i have used. There's residue on the silverware every time & my knives are always dirty!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Started making continuous drone noise after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working fine (although not the fastest dishwasher out there) but it started making continuous drone noise after just 13 months of use and now I’m out of manufacturer’s warranty. Not worth it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Cycle time
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes three hours to run a normal cycle and it doesn't dry even a little bit. Everything comes out soaking wet.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Motor
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. The motor gave in less than two years
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
STAY AWAY FROM ALL LG PRODUCTS
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost EXACTLY one year to the date of delivery this dishwasher is DEAD! It was delivered and installed on 1/4/21. Last night is displayed an AE code. Wont shut down, wont reset! We had to turn the power off to the unit. Geek Squad was NO BETTER, 1st telling me i DID NOT order this from them, then when i found my order number they tried to tell me i DID NOT buy the 5 year Geek Squad prot. until i spelled it out for them
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Mistake made buying this one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst dishwasher ever. Dishes come out with food on them and wet. I read a lot of reviews and decided on this one. BIG MISTAKE, It is also noisy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
drying issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not seem to dry all the way so there is condensation all over when done. Of left over night smells bad and have to wash again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette
Does not dry dishes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this dishwasher for the following reasons: The bottom rack spacing is too wide and smaller dishes do not fit in the rack. It does not make for efficient loading This dishwasher does not dry dishes! I hate it. I have to manually dry anything plastic. It looks good is the only positive
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Lack of drying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is still way too much water condensation left in the dishwasher even when the night dry function is activated. Ridiculous that they are not putting active drying elements in all dishwashers now. I did not know this at the time of purchase. I returned it for a Kitchen Aid dishwasher that does have active drying.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Leaks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed the dishwasher and when the cycle drained, water dropped from underneath the dishwasher, not even at the hose connection. I had to uninstall it, package it up and Best Buy cam to pick it up (an hour after the 8 hours window). Do not purchase, but Best Buy did accept the return with no hassle.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
LG Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher has a recall on it and it still isn't fixed. It leaks and I used it twice and I had water that filled two towels each time. Parts have been replaced and it still leaks. I have another appointment on the 17th of December.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Drying quality poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drying of dishes is very poor even when using very dry option.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Yeah it’s okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clean the dishes but does not dry them like my old LG dishwasher. Disappointed. ☹️
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having trouble getting your dishes dry. You can troubleshoot this issue from the following help library article: https://www.lg.com/us/support/product-help/CT10000009-20150621962758-not-drying Should you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
don't bother
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dishwasher and it was the biggest waste of money I have ever spent. I would not recommend this dishwasher to anyone. It doesn't clean, it isn't quiet late it states and it doesn't dry the dishes. You are better off doing the dishes by hand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Poor Cleaning
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't clan the dishes well. Seems like technology in these new products is more important than overall performance. The rack layout is not designed well either. We will not purchase another LG product again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Unsatisfactory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was added on my purchase as well as installation but, nothing was installed and I was still charged the delivery/installation fee. Never refunded for that and delivery was late at night close to 10pm
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Dishwasher
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s allready broken sounds like a cheap pond pump gone bad thoroughly disappointed in this product and best buys return policy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit is seemingly defective. Please contact LG Customer Support so
that we can better investigate and quickly assist you with a resolution. You can contact our Customer Support at 800.243.0000.^Venette
I hate this dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would suggest to anyone not to purchase this dishwasher. It doesn’t clean or dry well. It cost over $900 with delivery and taxes.
I would recommend this to a friendhard to load & operate, doesn't clean or dry
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst dishwasher......hard to load, silverware boxes on rear, flimsy at best, doesn't clean well often doesn't dry
No, I would not recommend this to a friendDo not buy this product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of money. Broke after a year in half. Will never buy another appliance from Best Buy again!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette