Customer Ratings & Reviews
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- Model:
- LDTS5552D
- SKU:
- 6469468
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Dry Quality
Rating 4.3 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers value the quiet operation, excellent cleaning performance, and the convenient third rack of this dishwasher. Many appreciate the ease of installation and the spacious capacity. While some find the cycle times longer than expected, the overall quality and features are frequently praised.
This summary was generated by AI based on customer reviews.
The latch/ lock needs to be inproved.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The latch feels like its going to break when i use it. We had an issue with the machine turning off within a minute of dterting and it was because ot wasnt lockint
No, I would not recommend this to a friendOverall ok product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an overall an ok product. Prefer of my old 15 year old dishwasher's performance.
I would recommend this to a friend- Cons mentioned:Motor
Dishwasher Errors Out
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher motor went out just over a year of use. Won't complete cycle as it errors out during wash.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDTS5552S) model. We understand your concern about a motor that fails shortly after the warranty period, especially when it affects the functionality of the unit. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. As a troubleshooting step, we recommend checking the drain and filter for any blockages, as these can sometimes cause issues with completing cycles. If the motor continues to malfunction, we suggest reaching out to an authorized service technician to diagnose and replace the motor if needed. For more information, visit https://www.lg.com/us/support/help-library/lg-dishwasher-error-code-list--20150933422943. To assist you further, please send us a private message on social media @LGUSSupport with your details, and we will help you through the repair process.
We appreciate your patience and are here to ensure this is resolved for you. ^Juvy
Dishewasher doesn’t dry
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water never actually DRIES so our glasses all have to be wiped down no matter which method we try. Very dissatisfied
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carol. Thank you for sharing your experience with the LG Dishwasher (LDTS5552S) model. We understand your concern about the ongoing issue with the drying performance. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
For this particular model, we recommend trying the extra dry cycle or ensuring that the rinse aid is properly filled, as this can significantly improve drying results. Also, make sure the loading position allows air circulation around the items for optimal drying. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758.
If the problem persists, feel free to reach out to us via @LGUSSupport on social media, and we'd be happy to assist you further with troubleshooting or support options.
We value your feedback and are here to help make your experience better. ^Juvy
LG dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far ok, louder than I thought. Make sure you dont have any dish washing liquid on dishes when you put rhem into the dishwasher.
No, I would not recommend this to a friendTripping Curcit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cleans good but it trips the curcit every time it runs.
No, I would not recommend this to a friendNot impressed at all.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with this LG dishwasher. It is louder than the GE it replaced even though the db raiting is supposedly lower. It also does not dry dishes very well even on the "Extra Dry" or "Night Dry" mode, which is an overnight option. I wouldn't buy it again or recommend it. I should have just gotten the less expensive Insignia.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Honest review, but beware of warranty
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give LG a zero star I would. Our dishwasher is 3 months old and the unit suddenly stopped working. LG customer support has won the award for minimal support. They contracted to work out to Sears repair and our repair has been pushed out 4 weeks. I'm sorry but that is unacceptable for a repair status. I recently bought six LG appliances and I'm really starting to regret it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Andy. Thank you for sharing your feedback with us. We understand that your LG Dishwasher (LDTS5552S) model has stopped working after just three months, and we can see how concerning this situation is, especially with the lengthy repair timeline. We aim to provide reliable, top-notch products and exceptional services to ensure a smooth and seamless experience. We appreciate your loyalty in purchasing multiple LG appliances and want to ensure you receive the support you deserve.
As a first step, please check if there are any error codes displayed on the unit, as these can provide insight into the issue. Additionally, we recommend contacting the Sears repair team to see if there are any updates on your service appointment. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and explore options to expedite the repair process. We truly value your patience and understanding. ^Juvy
Just ok. Nothing spi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is just an “ok” dishwasher. I rinse everything but still find dirty items after the wash is complete.
No, I would not recommend this to a friendGreat dishwasher poor installation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My product is great, my hard wood floors on the other hand from the crappy company Best Buy goes through installing it sucks. They did not tighten the water line to the dish washer and ruined my hardwood floors. This happened in January I was suppose to have been contacted by someone and here we are almost march and not a word. I have called sent in numerous emails, I have received emails back, and all they say is I’m sorry let me contact someone to escalate this and still nothing. This has been “escalated” 3 times so far and Notta. Not sure what to do at this point.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear about your experience with the installation. Should you have any other concerns about LG Dishwasher, please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist. Thank you. ^Jolly
Dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dish washer when I put heavy wash take almost 2:30 to wash
No, I would not recommend this to a friendDishwasher leaked right after one year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving this a 1-star rating because of LG warranty. Purchased and installed on 2/23/23. Today is 4/5/24 and the dishwasher has been leaking for a week. Spent 2 hours on the phone with LG to go over what is wrong and shipping me off to someone to schedule a repair only for them to try and sell me an extended warranty for $300. It is only when I asked that the told me they would not fix it for free because warranty is only 1 year.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kellie. Thank you for taking the time to provide us with your feedback regarding your recent purchase of the LG Dishwasher (LDTS5552S) model. We're sorry to hear about your issues with the warranty and the leaking dishwasher. We strive to provide reliable, high-quality products and excellent service that meet our customer's expectations and satisfaction. For help, please visit this link: https://www.lg.com/us/support/help-library/lg-dishwasher-troubleshooting-leaking-issues--1390840766052. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Piece of crap!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a whole appliance package and have had trouble with Every piece and it hasnt even been 2 years! The heating element apparently just went out on the dishwasher, indicated by it’s excessive beeping. Our oven door wont close all the way. Our water for our fridge has this white powdery substance in it. Our microwave has a short in the number display. LG doesnt cate to try to help and best buy wasnt any help either. Unbelievable.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We are sincerely sorry to hear about the multiple issues you have encountered with each piece of the appliance package you purchased from LG. We understand how frustrating it must be to experience such challenges in such a short period of time. Your feedback is crucial to us and we will certainly share your concerns with our team for further review. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
TERRIBLE CUSTOMER SERVICE!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been over a month and I still haven’t received the product!!! No help or communication from the store whatsoever, I have 2 open requisition cases going on 3 weeks, still haven’t here back from a manager at the store or corporate!! Total tech membership means nothing this is the worst experience we have ever had. 4 scheduled and then cancelled delivery dates, took off work 4 times for nothing and didn’t even get an apology and still don’t have me product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your feedback on the LG Dishwasher (LDTS5552S) model. We regret the prolonged delay in receiving your product and the lack of communication and support you've encountered throughout this process. We understand the frustration and inconvenience you've experienced. This falls short of the level of service we aim to provide, and we're committed to resolving this matter promptly. Please reach out to us on social media @LGUSSupport so we can help you further. We hope to have the chance to restore your faith in our service. ^Juvy
Looks aren't everything
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Options too >complicated, terrible to load, sticks out, handle collects crumbs, racks chintzy. I should have stuck with Bosch!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We really appreciate the details you've shared with us about the areas where we can improve. We work continuously to improve the quality of our products and services that drive customer satisfaction. We value your suggestion and this will be considered for our continuous improvement. ~Tanisha
Unhappy Customer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dishwasher in late 2021; it has been sitting in my garage since early 2022. Witching three months the circuit board malfunctioned. I called LG, repairman came out and replaced the circuit board and the panel. The dishwasher went out a second time, at which point I requested a refund from LG, and my request was honored: I purchased a suite (fridge, dishwasher, microwave, and double oven). The double oven is the only appliance that is still working properly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash and 46dba - Stainless steel. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Found every excuse not to install ?
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Again very minor issue not too stall, power source not identified? Two outlets installed one for disposal the other obviously for dishwasher?
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi there. LG thanks you for reaching out. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Tope Control Dishwasher, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Crap!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 and both are crap. Lg service is the worst. Ill never buy another lg product.
No, I would not recommend this to a friendOpen box means USED/BROKEN?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Parts were missing. The drain hose pulled out of dishwasher and unable to reinstall. Legs were broken. The number to the BB Outlet from which we purchased disconnects the call no matter which option we choose. Chat is "Waiting for an agent We'll be with you in about 661 minutes."
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
installation issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after using for 2 weeks, we started noticing the issues. - The wash cycle is too long - water leaks - Installation is done by best buy - noticed burnt smell, when we opened the door, lot of smoke from it which triggered the smoke alarm. When I called Best buy, they scheduled appt after 8 days and suggested me to wash the utensils manaully till then :)
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette