Customer Ratings & Reviews

Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDTS5552S) model. We understand how important it is to have your dishes cleaned effectively. We strive to provide reliable, high-quality products exceeding our customer's needs. To improve loading, try adjusting the height of the top rack if it’s adjustable, as this can create more space for larger items below. Also, make sure that no items are blocking the spray arms, as this can prevent water from reaching all dishes. For help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547. If you continue to have issues with cleaning performance, please send us a private message on social media @LGUSSupport. Our team would be happy to assist you with troubleshooting or any additional tips to optimize your dishwasher's performance. ^Juvy

Hi, there. Thank you for reaching out to LG customer services. We are sorry to hear about your negative experience with your LG Dishwasher (LDTS5552D) model. We understand your frustration with the washer motor failing within just 3 months of purchase and the dishwasher not cleaning the dishes properly. We apologize for any inconveniences caused and understand how disappointing this can be.

We value your feedback regarding the longevity and performance of our products. As a company, we aim to provide reliable and efficient appliances. Rest assured, we take your concerns seriously and will make every effort to resolve this issue for you. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/video-tutorials/lg-dishwasher-not-cleaning-CT10000009-20151094745547. If the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi, Harry. Thank you for sharing your feedback on the LG Dishwasher (LDTS5552D) model. We’re glad to hear that you loved the unit and found it to be the best one you’ve had. However, we understand your concern about the issue with the heating element. We strive to provide high-quality products that exceed our customer's needs. To address the heating element problem, we suggest checking if the dishwasher is set to the correct cycle for drying, as some cycles may not use the heating element. For additional help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758. For further assistance, please reach out to us on social media @LGUSSupport. We appreciate your patience and look forward to getting this sorted out for you. ^Juvy

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer

Thank you for reaching out to us with this review about the LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash and 46dba - Stainless steel. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. In addition, here's a link you can browse for basic troubleshooting of LG dishwasher that is producing noise: https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351 ^James

We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette

Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly

Hey there, Christopher. Thank you for taking your time in reviewing your LG 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher LDTS5552S. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony

Hi there. Thank you for reaching out to us regarding your recent experience with your LG dishwasher. We apologize for any inconvenience this may have caused you. We understand how frustrating it can be when your dishwasher stops working effectively, especially after just a year of use. We would like to assist you further with this issue. In order to provide you with the best possible support, we recommend reaching out to our customer service team through our official social media channels, such as Facebook or Twitter. You can find us at @LGUSSupport. Our team will be more than happy to address your concerns and explore potential solutions. ^Dan

We appreciate all feedback. Thank you for bringing this to our attention. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer

Hi, Kristin. Thank you for bringing this to our attention regarding your LG Dishwasher (LDTS5552S) model. We understand your concern about your unit that doesn’t clean effectively, especially if the top rack isn't getting wet. We strive to provide reliable, top-notch products that exceed our customer's needs. To address the issue, ensure that the spray arms can rotate freely and are not clogged with debris. Sometimes food particles or mineral build-up can obstruct the spray nozzles. You may visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547 for additional help. You can also reach out to us on social media @LGUSSupport with your purchase details and any additional information about the issue. We’ll be happy to provide further assistance and explore repair or service options if needed. ^Juvy

Drying performance is directly affected by the amount of heat that remains in the tub after the heated rinse is performed. If your dishwasher is far away from your home’s hot water heater, it may be necessary to run the hot water tap in the sink before starting a wash cycle, to ensure that cool water is purged from the hot water lines. This will ensure your dishwasher has a consistent supply of hot water from start to finish.

Using the High Temp setting also aids in keeping the inner drum temperature and dishes hotter before drying begins. LG dishwashers are designed to be used in conjunction with a rinse aid. Using a rinse aid will maximize the amount of water that has already been sheeted away from the dishes before the dry cycle begins. If a rinse aid is used and the performance still needs a boost, adjust the amount of rinse aid used. 2 is the default setting, but if necessary set the level to 3 so more rinse aid is used.

Water tends to bead rather than sheet of plastic and nonstick surfaces, making them more difficult to dry. If washing plastic items in a Normal cycle, select the Extra Dry or Night Dry option or both for better drying results. When the rinse aid is empty, the Extra Dry option is selected automatically.

Allow the dishwasher to completely finish the dry cycle before opening the door. If the door is opened in the middle of the dry cycle, the heat that is necessary for the hybrid dry system to work will escape. This will cause all of the dishes inside to remain wet once the cycle finishes. ^Jennifer

We hate to hear your dryer doesn't work properly. But for this cases, we highly advised to our customers on checking first if "Energy Saver" is activated. This feature is designed to reduce energy consumption by operating the unit with air dry only. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. We apologize for any inconvenience this caused. ^Venette

Hi, there. Thank you for taking the time to provide feedback on your experience with our LG Dishwasher (LDTS5552S) model. We understand that rusting on the inside of the unit within a year of purchase is not acceptable. While we strive to provide products of the highest quality, it seems that we may have fallen short in this particular case. Please contact Best Buy customer service at 888-237-8289 for warranty assistance. You can also reach out to us on social media @LGUSSupport for more help. ^Juvy

Hey MeganL! We hate to hear that your dishes are not drying for your LG - 24" Top Control Smart Built-In Stainless Steel Tub. One of the top reasons for dishes not drying is overloading, but it seems you have tried most of the troubleshooting. We would like for you to check out our LG support page for additional tips: https://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758, but if you are still having issues a repair is probably needed. Just contact LG Support at 800.243.0000. Hope this helps! ~Rita

Hi, Dustin. Thank you for taking the time to share your feedback on the LG Dishwasher (LDTS5552S) model. We understand that experiencing a leak shortly after purchasing and using the product is far from ideal. Our utmost priority is providing high-quality appliances that bring joy and satisfaction to your everyday life. Your feedback holds great significance to us as we continuously strive to enhance our products. Should you require further assistance, please feel free to reach out to us on social media @LGUSSupport. ^Juvy

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer

Thank you for reaching out to us with this review about the LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash and 46dba - Stainless steel. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.

We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette