Customer Ratings & Reviews

We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG LG QuadWash Dishwasher was unable to adequately heat or dry your dishes. In order to give you the best assistance possible we'd want to better understand how we can resolve any issues. We will be helping you further if you send us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport or call our customer service line at (800) 243-0000.~Tanisha

Hello there, Chris. Thank you for sharing your experience with us. We understand your inquiry regarding the LG LDPH7972S dishwasher and the concerns with the top rack sliding smoothly. The upper rack on this model is designed with glide rail technology for enhanced movement, but if you're experiencing difficulty within the first couple of months, it could be related to alignment or debris along the rails.

As a troubleshooting step, we recommend checking the glide tracks for any obstructions or buildup that may be affecting the movement. Removing the rack carefully and ensuring the rails are clean and aligned may help restore proper function. A light application of food-safe lubricant can also assist in smoother operation if necessary.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-stainless-steel/6511787.p?skuId=6511787
We’d like to look into this further to ensure your dishwasher is performing as intended. Please send us a private message on Social Media @LGUSSupport so we can provide personalized assistance and explore possible solutions. We appreciate your feedback and the opportunity to assist you.

—Renzo

We are so happy to hear that your Top Control Smart Built-In Stainless Steel Tub Dishwasher is exceeding your expectations and giving you a five-star experience! Your comments confirm our primary focus on putting customer experience and satisfaction first. Should you need us for any future concerns, reach out to us via Facebook or Twitter by private or direct message using the handle @LGUSSupport. We are here for you! ~Rita

Hi, Terry. Thank you for taking the time to review the LG Dishwasher (LDPH7972S) model. We're sorry to hear about your experience with Best Buy's policies and the delivery of your replacement dishwasher. We strive to provide excellent customer service and support to ensure our customers have a seamless and hassle-free experience. We appreciate your feedback and will consider it as we continue to improve our processes and policies.


If you still require assistance with your dishwasher or have any further concerns, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, there. Thanks for sharing your experience with the LG Dishwasher (LDPH7972S) model. We appreciate you taking the time to let us know what happened.

We totally get your concern about the water still flowing from the spray arms after the unit is turned off and unplugged. That could mean there's a little hiccup with the water inlet valve not closing as it should. If that happens again, we suggest turning off the water supply right away and checking the valve for any debris or damage. If you need more help, feel free to check out https://www.lg.com/us/support/help-library/lg-dishwasher-spray-arm-maintenance--1366644956160. If you’d like us to dig into this a bit more or help with another unit, just send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here for you. ^Juvy

Thank you for your feedback. We will surely pass on your feedback to the rest of our team, which will be considered for future product improvements. If you have an inquiry or are in need of assistance, please don't hesitate to send us a private message. We'll be there for you. ~Tanisha

Hi, Michael. Thank you for sharing your feedback with us. We understand your experience about your LG Dishwasher (LDPH7972S) model, not cleaning or draining properly. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.

A common issue that can cause a dishwasher to not drain is a clog in the filter. Please check the filter at the bottom of the dishwasher and clear it of any food debris or blockages, as this is a frequent cause of draining problems. For more information, visit https://www.youtube.com/watch?v=vH9suWjA76A.

For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy

Hi, Marlene. Thanks for sharing your feedback with us. We understand your concern about your LG Dishwasher (LDPH7972S) model isn’t cleaning the dishes effectively, and the racks aren't moving smoothly. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For cleaning performance, try checking the spray arms to ensure they are free from any obstructions and properly aligned. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547. For the racks, a little lubrication on the track can sometimes help improve their movement. If these steps don’t resolve the issue, please send us a private message on social media @LGUSSupport, and we’ll be happy to assist you further. We appreciate your feedback and are here to help. ^Juvy

Hi, Arthur. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand how important it is for your appliance to run smoothly, especially after a recent purchase.

If your unit has stopped working, one helpful step is to check the circuit breaker to ensure power is reaching the dishwasher. You can also try resetting the unit by turning off the breaker for about 60 seconds, then turning it back on. Additionally, make sure the door is fully closed and latched, as the dishwasher won’t start if it’s not securely shut. For more information, visit https://www.youtube.com/watch?v=3oZxKpoStHg. If you’d like us to assist further, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy

Hello there! Thank you for sharing your feedback with us. We understand your situation with the LG LDPH7972S dishwasher.

It sounds like the dishwasher is not starting or completing a cycle properly. To help resolve this, we recommend trying a basic reset. Please unplug the dishwasher for about 5 minutes, then plug it back in and see if it powers on correctly. This can sometimes reset the system if there was an internal error.

If the issue continues, we’re here to assist you further. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore potential solutions.
LG Dishwasher – Why Isn’t My Dishwasher Starting - https://www.lg.com/us/support/help-library/lg-dishwasher-why-isnt-my-dishwasher-starting--20152403515838
We appreciate your feedback, and we’re committed to ensuring you have a positive experience with our products.

—Renzo

Hi, Keng. Thank you for sharing your experience with the LG Dishwasher (LDPH7972D) model. We understand how important it is for your dishwasher to be up and running right after installation, and we appreciate you keeping us informed. If the unit failed on install, one quick step you can try is checking that the power supply and water connections are secure and that the door is fully latched — some models won’t start unless the door is properly aligned. You can also find setup and troubleshooting resources here: https://www.lg.com/us/support/product/lg-LDPH7972D.ABDESNA. If you'd like us to assist further, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Sandra. We want to thank you for taking the time to leave us feedback. We understand your frustration with the refrigerator not working properly and the inconvenience of having to schedule repair services within such a short time. It can be disappointing when a new appliance doesn't meet expectations, and this is not what we want you to experience. If you have not reached out to our social media care team yet, please reach out to us via Facebook or X (Twitter) @LGUSSupport, and we'll be glad to see what we can do. ^Dan

We appreciate the time you took to share your feedback about your LG Smart Top Control Dishwasher with 1-Hour Wash & Dry, QuadWash® Pro, TrueSteam® and Dynamic Heat Dry™, model LDPH7972S. To address your concern about the drying issues you have encountered, you can visit this link for basic troubleshooting:

https://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758

If you need additional assistance, you can reach us at our customer service line at (800) 243-0000 or send us a private message through Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information. It would be our pleasure to assist you. ^Danee

Hi, there. Thank you for sharing your experience on your LG Dishwasher (LDPH7972S) model. We regret the disappointment and inconvenience you experienced with the product. We understand that the dishwasher's performance, including the wet dishes and long cycles, did not meet your expectations. This is certainly not the quality we want our customers to experience with our products. We want to help fix this issue. Please visit this link: https://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy

Hello there, LuisR. Thank you for sharing your experience with us. We understand that you're facing an issue with the middle side railing of your LG LDPH7972S dishwasher, where the bearings are defective.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-stainless-steel/6511787.p?skuId=6511787
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further with this issue. We’re here to help!

We appreciate your patience.

—Renzo