Customer Ratings & Reviews
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the 24" Top Control Smart Built-In Tub Dishwasher, highlighting its quiet operation and excellent cleaning performance. Many appreciate the interior lighting, ease of loading, and ample capacity. However, some customers have expressed concerns regarding the rack durability and door mechanism. A few customers also mentioned long cycle times and minor installation issues.
This summary was generated by AI based on customer reviews.
Great Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dishwasher. Cleans the dishes very well and with the help of the rinse aid dishes come out shinny/spotless while withmy previous one dishes came out like they were not cleaned and with spots. I also love how I can manage ot thru my phone with the LG ThinQ
I would recommend this to a friendDONT do it .. wash by hand before you buy this!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could send it back I would! The door fell off when the band that holds it snapped. The lower tray wheels melted and broke off - all of this happened within the first four months. Warranty might as well forget it. Parts are either back ordered or not available. Dished seldom even come clean, I forgot this Is a dishwasher - I have so many other issues I forgot what it is supposed to do. Water pours of the bottom, so buy enough rags to soak it up
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, MarkC. We appreciate the time you committed in providing us a constructive feedback regarding your LG Dishwasher (LDPH7972S) model. We understand how frustrating it can be when an appliance does not meet your expectations, and we genuinely apologize for any inconvenience caused. Your feedback regarding the door, lower tray wheels, and cleaning performance has been noted, and we will take it into consideration as we continuously strive to improve our products. In regards of the cleaning performance concern, please visit this link: https://www.lg.com/us/support/video-tutorials/lg-dishwasher-not-cleaning-CT10000009-20151094745547. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dishwasher. High quality and very quiet. Very happy with my purchase.
I would recommend this to a friendFinally a decent dishwasher!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I splurged and bought this dishwasher as I've always had builder grade dishwashers that never really cleaned well. It so nice to turn it on, walk away, and come back knowing the dishes will be clean. No extra scrubbing.necessary.
I would recommend this to a friendLG dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific dishwasher. Much better than the Whirlpool I replaced. It is a little louder than I expected but certainly notva deal breaker.
I would recommend this to a friendNice replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher was a replacement of a slightly older model which after about a year started leaking & could not get it to stop. THIS one works awesome a few minor tweeks from the last one. I love how quiet it is, can hardly hear it running at all.
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher runs great. It cleans so so nice . I like the trayshow dishes stack.
I would recommend this to a friend"So what does the dish washer do?" Nothing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this machine one month ago, 01/22/2025 and waited one week for delivery. This machine worked great for four days. The middle rack slides were never smooth and on the forth use, the slides locked up, not allowing the door to close. "So what does the dish washer do??????" Nothing! I told the repair person, on the phone, that they should sent new slides with the repairman. They sent roller brackets. The repairman went to order the rack slides, but now they are on back order. We have a nice looking new dish washer that doesn't work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. We appreciate you sharing your experience with your LG Dishwasher (LDPH7972S) model and completely understand your concern about having an issue so soon after purchase. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Since the middle rack slides are on back order, we recommend checking if there’s any temporary adjustment that might allow the rack to move freely while waiting for the replacement. Sometimes, applying a small amount of food-safe lubricant to the tracks can help loosen minor obstructions. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-tine-rack-adjustment--1366645531607.
We’d like to take a closer look at your case. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore solutions and check on the availability of the replacement parts. We appreciate your patience and the opportunity to assist you. ^Juvy
Excellent Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had our LG QuadWash Pro with the third rack for a month now and are very pleased. It is SO quiet (42 dba) and has a number of wash options including a 1 hour wash that works quite well. The racks are very sturdy and don’t wobble like the higher price brand.
I would recommend this to a friendWasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. It maintains quality washing and drying.
I would recommend this to a friendI love my purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Dishwasher is great! I was able to purchase all my appliances thur Best Buy with ease and have them all delivered and installed with no problems. The 1 hour option cleans great. I love it.
I would recommend this to a friendLG Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite and cleans dishes pots and pans glasses and the forks knives and spoons good.
I would recommend this to a friendLove it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dishwasher. It was flawlessly cleaned our dishes and has been a huge upgrade. I love the 3rd rack of silverware and the amount of space it has. Even has a leak sensing tube like the Bosch does. Love this thing!
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate your review. Our dishwashers work really well in reminding you of such maintenance issues through our ThinQ app. We're excited to know what this dishwasher can do for many years to come. ~Anthony
Great upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously had a GE diswasher. It was loud and didnt clean he dishes and silverware well. This LG is great. Third rack is great for silverware. Second rack you can easily adjust the height. Super quiet. Very happy with this selection.
I would recommend this to a friendVery nice smart dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher is very nice with countdown timer only visible when on. Not as quiet as hoped. It promotes a 1-hour cycle but auto is still 2.5hrs. Steam mode does work well. Smart unit and app notifies of completion, change modes, sounds and more
I would recommend this to a friendPerfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washed dishes like there wasn't no tomorrow, excellent dishwasher
I would recommend this to a friendCleans great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and does a great job removing grease and stuck on food.
I would recommend this to a friendGreat Dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to install and works really well. All our dishes are always clean and if it’s a load with a lot of dishes, simply put it in heavy mode and it’ll take care of the rest. Highly recommend this dishwasher. 
I would recommend this to a friendBwl77
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, 1st off, it was a very amazing experience with our installer. Not only was he quick and very professional. He took the time to truly demonstrate the product we are amazed with him he is to be commended. Thank you, bestbuy, for hiring great people
I would recommend this to a friendLG DISHWASHER
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We owned this at our old house. We love it so much we took out a brand new GE Cafe series and replaced it with this unit at our new home. Wash and dry in 1 hour. always use good pods and rinse products for the cleanest dishes.
I would recommend this to a friend