Customer Ratings & Reviews
- Model:
- LDPH7972D
- SKU:
- 6511789
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the dishwasher's quiet operation and superior cleaning performance, frequently praising its spacious interior and ease of use. However, some users have noted concerns regarding the rack design and excessively long cycle times. A few also reported issues with the door and installation process.
This summary was generated by AI based on customer reviews.
Upset
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Products were not delivered. Customer wasted two days waiting and product still has not been delivered!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Patricia. Thank you for sharing your feedback with us. We understand your concern about waiting for your LG Dishwasher (LDPH7972S) model delivery, only to experience delays. We strive to provide exceptional services and ensure a smooth experience.
We recommend contacting Best Buy customer service at 888-237-8289 or delivery service to get an update on the status of your order. If there are any issues that need to be resolved, please feel free to reach out to us via private message onsSocial media @LGUSSupport. We're here to help and will do everything we can to assist you in getting your delivery sorted as quickly as possible.
We appreciate your patience, and we’re confident we can work through this with you. ^Juvy
LG 24" Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brand new product stopped working in less than five days. We had to call and ask for a replacement to be brought in and installed and are waiting for it to arrive.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing your feedback. We're sorry that the LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher (LDPH7972S) didn't live up to your expectations and caused you inconvenience. LG is continuously working to provide products that meet the evolving needs of our customers. Should you have any other questions or might require additional assistance with your unit, please send us a private message on Facebook or Twitter using @LGUSSupport. It will be our pleasure to assist you. -Shae
Can't really review yet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, we've gotten 1 dishCznwasher that was the wrong door style and one dishwasher that was bashed in. Waiting on the third one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Katie. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We're sorry to hear about the delivery of the dishwashers. We strive to provide excellent service and ensure that our customers have a smooth and seamless experience. We are actively working to resolve this issue and ensure that the third dishwasher meets your expectations. Your satisfaction is important to us, and we are committed to making this right for you. Please reach out to us on social media @LGUSSupport for further assistance or updates. ^Juvy
Terrible communication and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven’t gotten it Was supposed to arrive two weeks ago and wasn’t told about delay until day before Terrible communication locally and from the Mainland… o stars
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with us. We understand your concern about experiencing delays with your LG Dishwasher (LDPH7972S) model, especially when communication about the status has been lacking. We strive to provide excellent services and ensure a smooth and seamless experience. Please contact Best Buy customer service at 888-237-8289 for more information about the delay and to get a clearer timeline for your delivery. If you need additional support or have further questions, please send us a private message on social media @LGUSSupport. We're here to assist you and ensure your concerns are addressed. We appreciate your patience and look forward to helping you. ^Juvy
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delayed 4 weeks after I ordered it and said it was in stock!!! I feel lied to!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for sharing your feedback on the LG Dishwasher (LDPH7972D) model. We understand how important timely and reliable delivery is. We strive to provide exceptional and hassle-free delivery experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Check your purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heating element not working brand new out the box.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ivory. Thank you for taking the time to review the LG Dishwasher (LDPH7972S) model. We're sorry to hear about the issue you experienced with the heating element right out of the box. We strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
- Cons mentioned:Cycle time
Two thumbs up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the look of this dishwasher. We originally purchased a Bosch, and aside from it being damaged upon delivery, I don't think it was worth the hype. The LG is really sleek looking and works great. I like having the 3rd rack and the larger silverware bucket on the bottom (the Bosch one was tiny).. It matches our Samsung fridge nicely. So far no problems with it. The only semi-annoying thing is that the cycles are like 2+ hours. But if you run it before leaving the house or at night, doesn't really matter.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
So far, so good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved how quiet and how well our previous LG dishwasher performed so we went with LG again. No regrets as this one seems to clean just as well and just as silently. Went with the black stainless as we are converting all of our kitchen appliances to that color. Couldn't be happier at this point.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer for our needs. We replaced one 24 years old that was still working well. This is much quieter and more energy efficient. seems to do a great job using Cascade platinum.
I would recommend this to a friend - Pros mentioned:Noise level
Great choice!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I finally replaced my 14-year old Contractor supplied dishwasher with the new LG Dishwasher. Great choice, great install experience and a welcome relief to my old unit. The LG is so quiet, i don’t even remember that i started it. The “END” light indicator lets me know when it has finished and stays visible until I open the door. I am very pleased with my choice.
I would recommend this to a friend - Pros mentioned:Cleaning performance
2nd ever Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a 10 plus year old kitchen aid, this thing absolutely leaves my dishes and utensils spot less. My only gripe is the audio level of this machine i thought it would be whisper quiet but it is not. Quiet still but wish it was quieter.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Works Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice dish washer very quite, cleans really well. Would recommend to anyone.
I would recommend this to a friend - Pros mentioned:Noise level
Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ultra quiet sleek dish washer. Ive had it for a month now, and absolutely no issues. Control panels easy to use and understand. I'm happy with my purchase.
I would recommend this to a friend - Pros mentioned:Noise level
Quality & very quiet product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, quiet when running. Worth the extra money for the quality & features. Would buy again & recommend to friends.
I would recommend this to a friend - Pros mentioned:Interior lighting
Great quality and contemporary
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality ! Sleek and well made. Good value for your money. Highly recommend
I would recommend this to a friend - Pros mentioned:Noise level
LG dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely quiet!! Works great and very easy to install!!
I would recommend this to a friend Too powerful dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would rate it higher but it forced us to discard our relatively new sensor sink faucet because the force of the dishwasher had water coming out if faucet whenever the dishwasher was on. Only other option was a separate dedicated line which would require ripping out wall to install line and cost many thousands of dollars nobody told us this could happen
No, I would not recommend this to a friendDrying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is a very good dishwasher, my only problem is drying but ir could be me.
I would recommend this to a friendBEWARE BEFORE YOU BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy won't tell you this but this LG 24" Top Control Smart Dishwasher is a "SPECIAL ORDER DELIVERY" which means the "get it by" date for shipping is most likely NOT when you will get it by. I ordered April 1 for delivery of april 26th which already was not great but meh. Then after confirming my delivery date i start getting notifications and calls saying it's not going to be available until May 28th and there isn't ANYTHING I, them, or anyone can do about it because it's nobody's fault and the terms and conditions say they can do whatever they want. Just another reminder that big companies can afford to do WHATEVER they want and you can't do a thing about it. Better off just doing your dishes by hand than using these predatory chains to buy an appliance that is designed to fail anyway.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to share your experience. We understand your situation regarding of the unexpected delivery delays can be—especially when you're excited to upgrade your kitchen with the LG LDPH7972D Dishwasher. While delivery timelines and fulfillment are managed directly by BestBuy, we’d still love to support you with any setup or performance concerns once your unit arrives. To ensure optimal cleaning results from day one, we recommend using the Auto Cycle and activating the TrueSteam® feature, which helps reduce water spots and improve drying performance.
https://www.lg.com/us/dishwashers/lg-ldph7972d-top-control-dishwasher#pdp_specs
Please feel free to send us a private message on social media @LGUSSupport if you need assistance with your new dishwasher. We’re here to help every step of the way. —Renzo
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it today. It ran for five minutes and stopped. LG has AWFUL support as you call them and they hang up and text you a link to the troubleshooting which is stupid. DO NOT BUY!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand how important it is for a product to function properly and for customer support to be readily available in case of any issues. It is disappointing to hear that your experience fell short of your expectations. We want to assure you that your experience does not align with the level of quality and service we aim to provide. Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy