Customer Ratings & Reviews
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the 24" Top Control Smart Built-In Tub Dishwasher, highlighting its quiet operation and excellent cleaning performance. Many appreciate the interior lighting, ease of loading, and ample capacity. However, some customers have expressed concerns regarding the rack durability and door mechanism. A few customers also mentioned long cycle times and minor installation issues.
This summary was generated by AI based on customer reviews.
Verify the dishwasher install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Dishwasher has been great once I was able to get it working. It is important that you or the installers thoroughly test the equipment prior to them leaving. I hired and paid for the installation. I had to completely reinstall the dishwasher due to an easy pinched intake hose that was causing an error code. Overall, the dishwasher has been great. Considering I was using a dishwasher from the 1980s named a “Potscrubber 980”. This is a gigantic leap forward.
I would recommend this to a friendSolid Dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Only install issue I had was the sound dampening on the bottom. Not much to compare with for my experience but seems to clean and dry well. Lights are more useful than I thought.
I would recommend this to a friendLG Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, we are very happy with our new dishwasher. We love that it has a 3rd rack on top. And it is pretty quiet when it runs.
I would recommend this to a friendnew Washer!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice unit, very quiet. Installation guys were very prompt and on time.
I would recommend this to a friendGreat dishwasher, bad installation!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher works great and is a significant improvement over the Kenmore dishwasher it replaced. When placing items back under the sink, I noticed a large puddle of water underneath. As it turns out, the garbage disposal was not completely tightened onto the sink when reinstalling following hookup of dishwasher. Sloppy work...
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey, Thank you for letting us know. Your feedback helps us do better. Here at LG, we pride ourselves on our product quality, but we understand that sometimes things don't always go as planned. If you ever need assistance with anything please do not hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport. Thank You! `Jai.
LG dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wash in my machine is nice with 3 pullouts. Does a nice job cleaning. My only complaints are the bottom shelf dividers won’t stay in place
I would recommend this to a friendEnjoying new LG dishwasher.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher. Bright LED lights inside when the door is open and super quiet outside when running. Thank you to Jessy in the store and Destinee in home consulting.
I would recommend this to a friendNot a family dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very nice dishwasher and has a led light to make the dishes appear nicely cleaned. That is about it for the pros. The issue is that this is designed for those who use a 10-piece dining set. It is not for the families ... those that use 6 water bottles or who use a lot of bowls and cups in a week or use glass food storage or bakers who need more space. The problem is that the pings are not meant for water bottles or they are poorly chosen based on the space. I thought i would like the top tray, but i have to use the silverware tote anyways because the top tray does not allow for stirring spoons, ladles, spatulas, etc. I also need it for the water bottle straws. So, the top tray has little purpose. I thought buying a new dishwasher also meant savings, but this runs longer than my previous 2002 dishwasher. I also have to run it more often because it does not hold as much. The auto setting is 2 hrs 34 minutes. The normal is 2:25. Why bother having basically the same settings if the auto is not going to save you significantly more time and water. Lastly, I'm not sure if this is a me issue only, but the bottom tray does not stay out when loading. It rolls back in. The installers did a good job, but I had to adjust the bottom, and that did not help. It is my wifes biggest issue with the dishwasher.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! Thank you for sharing your detailed feedback with us. We understand your situation with the LG LDPH7972S dishwasher, and we genuinely appreciate your input.
We see that the dishwasher’s design is not meeting your specific needs, especially with regards to its capacity and the functionality of the top tray. We understand that for a family who uses larger items like water bottles, straws, and utensils like stirring spoons and spatulas, this model may not offer the ideal layout. While the 3rd rack is designed to maximize space for smaller items, we understand that it may not work well for your needs, and we’re here to help.
As for the issue with the bottom tray not staying out, it’s possible that the rails or the tray need adjustment. Here’s a troubleshooting step to try:
Check if the rails are clear of any debris or obstructions that might be causing the tray to slide back in. If everything seems clear, try adjusting the tray to make sure it’s fully aligned with the track.
Regarding the cycle times, the Auto setting is designed to adjust depending on the load size, but if the cycle times are still longer than expected, we recommend checking for any settings that might help reduce cycle time, such as using the Quick Cycle if your load is lighter.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-stainless-steel/6511787.p?skuId=6511787
We understand your concerns and want to help make this experience more enjoyable for you. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further with troubleshooting or discuss potential solutions.
—Renzo
Great Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced pur crappy Samsung Dishwasher for this one. I can definitely say that this Dishwasher is a major improvement.
I would recommend this to a friendGreat buy at Best Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced an older model with this upgraded dishwasher. I love the link to ThinQ and it has been performing far superior to the older model.
I would recommend this to a friendCleans great but occasionally very loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be 5 stars if not for how loud the machine is when draining. The sound was so startling that we rechecked and disconnected and reconnected all of the hoses but to no avail. The kitchenaid that it replaced was extremely quiet but did not clean as good as the LG. The cleaning capabilities are excellent.
I would recommend this to a friendSmart Dishwasher with 3rd Rack and Quad Wash by LG
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Top Control Smart Dishwasher with 3rd Rack and Quad Wash by LG!
I would recommend this to a friendNice Dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Dishwasher, cleans dishes very well. Nice build quality and materials.
I would recommend this to a friendSo far so good.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher looks nice and the build quality seems good, it is quiet and has lots of loading options. The installation crew were friendly and did a great job.
I would recommend this to a friendIts clean baby!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally have a great dishwasher. Cleans amazingly well. Great quality. Great service. The staff was very knowledgeable and rhat gave me confidence in my buy.
I would recommend this to a friendDishes are Done, Man
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job cleans and dries great and I love that the racjs are adjustable
I would recommend this to a friendGreat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy controls and smart feature is a huge plus I didn't even know I needed. the 3 trays make it so much easier. the only thing i wish was it was a little bit quieter
I would recommend this to a friendCleans as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works and cleans perfectly have not encountered any issues reported in previous reviews no complaints
I would recommend this to a friendTerrible dishwasher
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been through many dishwashers and none clean as good as the old ones they have literally gone backwards in quality.
No, I would not recommend this to a friendElectronic issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has been a pain. Blinking lights refusing to start other assorted problems. Didn't start acting up until the warranty was out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, William. Thank you for reaching out about your LG Dishwasher (LDTH7972D) model. We appreciate you sharing the details of what’s happening with the blinking lights and startup issues.
A helpful first step is to perform a hard reset: turn off the dishwasher, unplug it (or switch off the circuit breaker), wait about 5 minutes, then power it back on. This can clear error codes and restore normal operation. If the lights continue to blink, it may indicate a control board or door latch issue. For more information, visit https://www.youtube.com/watch?v=yzWG3Pp1FgY. If the issue continues after trying these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy