Customer Ratings & Reviews
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the 24" Top Control Smart Built-In Tub Dishwasher, highlighting its quiet operation and excellent cleaning performance. Many appreciate the interior lighting, ease of loading, and ample capacity. However, some customers have expressed concerns regarding the rack durability and door mechanism. A few customers also mentioned long cycle times and minor installation issues.
This summary was generated by AI based on customer reviews.
customer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been pleased with the overall cleaning quality of the dishwasher. The bottom rack is showing rust spots within a year of use.
I would recommend this to a friendLG Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dish washer, good sales help, great showroom, expert delivery and installation.
I would recommend this to a friendNice and Quick. Timer in the front.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great. Quite. I like to light in front when loading more that I though. I would recommend this unit to others.
I would recommend this to a friendProtection plan FAILED us
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this dishwasher in March of 2023 and started having issues with it around February 2024. The second rack kept falling out anytime you tried to push the rack all the way in. We spent the next 6 months going back and forth with Best Buy. Turns out the 2 year protection plan is useless if you're out of their service area (rural Colorado) and they wouldn't do anything past making a couple phone calls. When Best Buy found out that there are no third party service guys in our area either, they shrugged their shoulders and said sorry, your SOL on a $1000 dishwasher. Anyway, after wasting that six months, we went directly to LG who, after multiple phone calls with multiple people, couldn't understand the issue we were having, sent us a whole new rack (without the part that we *actually* needed to fix it) and we ended up buying the part to fix it ourselves. Worked for a couple months and is back to falling out when you close the rack. Half a dishwasher is pretty useless. Won't be buying more LG large appliances. And won't be working strictly with Best Buy for large appliances from here on out either.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for sharing your experience with the LG Dishwasher (LDTH7972D) model. We understand your concern about dealing with recurring issues, especially with a unit as essential as a dishwasher. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To help with the second rack stability, we recommend ensuring the rack rails and clips are properly aligned and free of obstructions. A simple adjustment or replacement of the guide rails might resolve this. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-tine-rack-adjustment--1366645531607.
We truly value your feedback and want to ensure your concerns are addressed. Please send us a private message on social media @LGUSSupport, so our team can work with you to explore a resolution. We’re committed to finding a solution for you. ^Juvy
LG Dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase!!! Highly recommend this dishwasher. I bought the open box and saved hundreds of dollars.
I would recommend this to a friendBad performance, design and gives gurgling sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a year, the machine started giving a gurgling sound. Expected more from LG. Top rack is useless, always leave smaller items either unclean or soapy needing to wash again. The bottom rack is poorly designed and the gaps are big for the items to fall out
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your feedback with us. We understand your concern about experiencing these issues with your LG Dishwasher (LDPH7972S) model. We strive to provide high-quality products that exceed our customer's needs and expectations. The gurgling sound may indicate a partial drain blockage—cleaning the filter, spray arms, and drain hose can help improve water flow. For more information, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351. To enhance cleaning performance on the top rack, try using the Turbo Cycle and Adjustable Spray Intensities, ensuring items are securely positioned to avoid blocking the spray arms. For the bottom rack, adjusting the foldable tines can help stabilize smaller items. For guidance, visit https://www.youtube.com/watch?v=JCfwVIU18LQ. If you need further assistance, please send us a private message on social media @LGUSSupport, and we’d be happy to explore solutions. ^Juvy
Washes Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've ordered this for our new house....have friends with the product so we know we'll love it...especially since it's quiet.
I would recommend this to a friendBeautiful dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service, delivery and installation. Love my new dishwasher. Just having trouble connecting to Wi-Fi with my apple phone
I would recommend this to a friendLG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I expected, but still worth the price.
I would recommend this to a friendJust what we were looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has all the bells and whistles, fits perfectly in our counter.
I would recommend this to a friendQuiet powerhouse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet and powerful enough to clean pans and dishes on 1 hour wash cycle.
I would recommend this to a friendI would stay away from this model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The glasses rack broke after 1 use. After confirming the dishwasher was level they sent another rack to us after 6 weeks. The new rack lasted about a month before failing. I would stay away from this model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand how important durability is, especially when it comes to convenient features like the Glide Rail or adjustable rack system. Our aim is to provide top-quality products that meet your needs. If the rack is loose, check that the clips and adjusters are secure and that lighter items are evenly distributed for balance.
We appreciate your patience with the replacement and want to ensure your dishwasher functions properly. Feel free to message us privately on social media @LGUSSupport so we can address your situation and explore options. We’re here to help you get the best from your LG product. ^Juvy
I Like it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Cannot start the dishwasher via app without physically turning on the dishwasher first.
I would recommend this to a friendLG whoas
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this dishwasher almost 2 months ago. The top rack rail broke 2 weeks after. A new one was replaced with a new dishwasher. I am now on my 3rd dishwasher. The top rails are not very dependable. Hopefully, 3 is a charm or I will be buying a different brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! We understand your inquiry about your LG 24” Top Control Smart Built-In Dishwasher (Model LDTH7972D) and appreciate you letting us know how persistent rack rail issues have impacted your experience. Stability of your third rack is key for loading flexibility, so let’s try a quick troubleshooting step to ensure the rail and rollers are properly seated:
Troubleshooting Step:
• Re-seat and inspect the upper rack rollers and rail track:
Fully extend the upper rack and locate the two roller assemblies on each side.
Pop each roller off its track wheel and visually inspect for any plastic debris or misalignment.
Clean the track grooves with a soft cloth to remove buildup, then snap each roller back onto the rail—listen for an audible click to confirm it’s fully engaged.
Gently slide the rack in and out a few times to verify smooth, secure movement without lifting off the rails.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-black-stainless/6511791.p?skuId=6511791
If the rack still feels loose or the rail appears damaged, please send us a private message on social media @LGUSSupport. Our team will be more than happy to confirm your replacement rail’s part number, arrange for expedited shipment if needed, and guide you through proper installation to ensure your third rack stays dependable. We appreciate your patience and look forward to making sure three is indeed the charm for your LDTH7972D.
—Renzo
New lg dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman was very knowledgeable and the sale went smoothly. The dishwasher looks and works great.
I would recommend this to a friendHappy wife
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife for our anniversary and she loves it happy wife happy life
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works so well, it's so quiet. I love the utensil rack
I would recommend this to a friendGreat buy!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new Dishwasher!! Especially the third shelf!
I would recommend this to a friendBuy LG if you don't want to be disappointed.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced our 9 year old LG dishwasher with a new LG dishwasher and are very pleased with it. AGAIN!
I would recommend this to a friendExcellent machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher itself is excellent. Having to pay an extra $85 for a permit on delivery was a bit of a surprise
I would recommend this to a friend