Customer Ratings & Reviews

We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG LG QuadWash Dishwasher was unable to adequately heat or dry your dishes. In order to give you the best assistance possible we'd want to better understand how we can resolve any issues. We will be helping you further if you send us a private message on Facebook or Twitter with your contact information using the handle @LGUSSupport or call our customer service line at (800) 243-0000.~Tanisha

Hi, there. We appreciate the time you committed to providing us feedback regarding your LG Dishwasher (LDTH7972S) model. We understand the frustration and the challenges you encountered with the installation and performance of the dishwasher. Please know your experience does not reflect the quality and service we strive to provide our valued customers. We want to help you out fixing this. In the meantime, please visit this link to obtain more
details: https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351. If there's anything we can do to further assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.

We are so happy to hear that your Top Control Smart Built-In Stainless Steel Tub Dishwasher is exceeding your expectations and giving you a five-star experience! Your comments confirm our primary focus on putting customer experience and satisfaction first. Should you need us for any future concerns, reach out to us via Facebook or Twitter by private or direct message using the handle @LGUSSupport. We are here for you! ~Rita

Hi, Susan. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We appreciate your detailed feedback and the steps you’ve already taken to improve drying performance. This model uses Dynamic Heat Dry and TrueSteam technologies for energy-efficient condensation-based drying, but it may leave some moisture, especially in humid conditions.

To reduce interior condensation, activate the Night Dry feature via the control panel or LG ThinQ app to cycle the fan after washing. Ensure the rinse aid dispenser is full and set to the highest level for better drying. Use the Extra Dry or High Temp cycle for improved moisture evaporation. After the cycle, crack the door open for 15–30 minutes to circulate air. For personalized tips, send us a private message on social media @LGUSSupport, and our team will gladly assist you. ^Juvy

Hi, Terry. Thank you for taking the time to review the LG Dishwasher (LDPH7972S) model. We're sorry to hear about your experience with Best Buy's policies and the delivery of your replacement dishwasher. We strive to provide excellent customer service and support to ensure our customers have a seamless and hassle-free experience. We appreciate your feedback and will consider it as we continue to improve our processes and policies.


If you still require assistance with your dishwasher or have any further concerns, please reach out to us on social media @LGUSSupport. ^Juvy

Hello there, Chris. Thank you for sharing your experience with us. We understand your inquiry regarding the LG LDPH7972S dishwasher and the concerns with the top rack sliding smoothly. The upper rack on this model is designed with glide rail technology for enhanced movement, but if you're experiencing difficulty within the first couple of months, it could be related to alignment or debris along the rails.

As a troubleshooting step, we recommend checking the glide tracks for any obstructions or buildup that may be affecting the movement. Removing the rack carefully and ensuring the rails are clean and aligned may help restore proper function. A light application of food-safe lubricant can also assist in smoother operation if necessary.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-stainless-steel/6511787.p?skuId=6511787
We’d like to look into this further to ensure your dishwasher is performing as intended. Please send us a private message on Social Media @LGUSSupport so we can provide personalized assistance and explore possible solutions. We appreciate your feedback and the opportunity to assist you.

—Renzo

Hi, SarahM. Thank you for taking the time to share your experience with the LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Black Stainless Steel dishwasher (LDTH7972D ) model. We apologize for the inconvenience you have encountered with the dishwasher stopping after just one month of use.

We understand how frustrating it can be to encounter issues with a newly purchased appliance. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/dishwasher-not-starting-CT10000009-20152403515838. If you need further assistance with your LG product, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport, and we will be happy to assist you. ^Juvy

Thank you for your feedback. We will surely pass on your feedback to the rest of our team, which will be considered for future product improvements. If you have an inquiry or are in need of assistance, please don't hesitate to send us a private message. We'll be there for you. ~Tanisha

Hi, there. We truly appreciate your feedback on the LG Dishwasher (LDTH7972D) model and understand your concern about experiencing issues with your unit, especially given your past experiences with other brands. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If your dishes aren’t coming out clean, here are a few steps that may help: Ensure proper loading. Avoid blocking spray arms and keep dishes spaced for optimal water flow. Use rinse aid. This helps with drying and prevents residue buildup. Check the water temperature. The best results come from hot water (120°F or higher); running the sink until hot before starting the cycle can help. Select the correct cycle. Heavy or Turbo cycles provide extra cleaning power for tougher loads. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547.

Please send us a private message on social media @LGUSSupport, and we’d be happy to explore possible solutions for you. Your feedback is important to us. ^Juvy