Customer Ratings & Reviews
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the 24" Top Control Smart Built-In Tub Dishwasher, highlighting its quiet operation and excellent cleaning performance. Many appreciate the interior lighting, ease of loading, and ample capacity. However, some customers have expressed concerns regarding the rack durability and door mechanism. A few customers also mentioned long cycle times and minor installation issues.
This summary was generated by AI based on customer reviews.
Dishwasher failed on install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher failed on install, still waiting on replacement.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Keng. Thank you for sharing your experience with the LG Dishwasher (LDPH7972D) model. We understand how important it is for your dishwasher to be up and running right after installation, and we appreciate you keeping us informed. If the unit failed on install, one quick step you can try is checking that the power supply and water connections are secure and that the door is fully latched — some models won’t start unless the door is properly aligned. You can also find setup and troubleshooting resources here: https://www.lg.com/us/support/product/lg-LDPH7972D.ABDESNA. If you'd like us to assist further, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Horrible installation still doesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to give a higher rating, however, the dishwasher has not worked since it’s been installed. I have literally called Best Buy six times to try to schedule a repair. My frustration at this point is undeniable. I’m crossing my fingers that someday when my dishwasher doesn’t work, it was the right choice.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Becky. Thank you for your feedback on the LG dishwasher. We apologize for the inconvenience you have faced and for the multiple calls you had to make for repair scheduling. Your satisfaction is important to us, and we want to make things right. Please contact us on Facebook or Twitter @LGUSSupport so we can assist you in resolving the issues with your dishwasher. ^Dan
side railing defective ( losing bearing )
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Middle Side railing losing bearing , critical issue with middle tray side railing , We got to item defective with same issue
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, LuisR. Thank you for sharing your experience with us. We understand that you're facing an issue with the middle side railing of your LG LDPH7972S dishwasher, where the bearings are defective.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-stainless-steel/6511787.p?skuId=6511787
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further with this issue. We’re here to help!
We appreciate your patience.
—Renzo
LG Dishwasher Review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to have a great experience with this machine, but the parts of the machine just could not hold up. Very disappointing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Becky. Thank you for sharing your experience with us. We understand your concern about a product like your LG Dishwasher (LDPH7972D) model that doesn’t meet your expectations, especially when you were hoping for a great experience. We strive to offer top-notch products and that exceed our customer's needs and expectations.
To kick things off, it might be worth checking if there are any loose or improperly installed parts that could be affecting how it works. Sometimes, that can help sort out minor hiccups. If that doesn’t do the trick, feel free to drop us a private message on social media @LGUSSupport with your model number and any details about the issues you’ve run into. Our team would be more than happy to help you figure things out.
We really appreciate your patience and can’t wait to assist you further. ^Juvy
CAUTION: Does BB Support Customers on Claims?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged Floors Post Installation. No Support 20 day
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mark. Thank you for reaching out and sharing your experience with us. We understand how concerning it is to have damaged floors following the installation of your LG Dishwasher (LDPH7972S) model. We strive to provide excellent services and ensure a smooth and seamless experience. Please contact Best buy customer service at 888-237-8289 to discuss the damage and seek a resolution. It’s important to document the damage and any communication for reference. If you need additional support or have further questions, please send us a private message on social media @LGUSSupport. We're here to assist you and ensure your concerns are addressed. We appreciate your patience and look forward to helping you. ^Juvy
Got 1 wash out of it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Made it through 1 load and the pump died. Now have to wait another week for a part. If I want a new one, have to wait an addition week as well. Is clean dishes too much to ask for these days?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kevin. Thank you for sharing your experience with us. We understand your concern about the LG Dishwasher (LDTH7972S) model didn't meet your expectations and waiting for a replacement part. We strive to provide reliable, high-quality products exceeding our customer's needs. In the meantime, we recommend checking if the dishwasher is properly leveled, as an unbalanced unit can sometimes affect performance. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. We appreciate your patience during this time. ^Juvy
LG 24" Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brand new product stopped working in less than five days. We had to call and ask for a replacement to be brought in and installed and are waiting for it to arrive.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing your feedback. We're sorry that the LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher (LDPH7972S) didn't live up to your expectations and caused you inconvenience. LG is continuously working to provide products that meet the evolving needs of our customers. Should you have any other questions or might require additional assistance with your unit, please send us a private message on Facebook or Twitter using @LGUSSupport. It will be our pleasure to assist you. -Shae
Not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected a higher quality but this washer isn't drying my dishes. They come out dripping wet on every setting.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We're truly sorry to hear about the issues you've encountered with the drying performance of your LG Dishwasher (LDPH7972D) model. This is certainly not the experience we want for our customers, and we apologize for any inconvenience this has caused. We would like to assist you further to address this matter and ensure your satisfaction. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Faulty middle rack. Just purchased 2 months ago
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THe middle rack won't slide freely and gets stuck. As result the door won't close
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Donatello. Thank you for taking the time to share your experience with the LG Dishwasher (LDTH7972S) model. We understand how important smooth functionality is—especially with key components like the racks—and we want to help ensure your unit performs as designed. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
This unit features EasyRack Plus, which is designed for flexible loading and smooth gliding. If the middle rack is sticking or preventing the door from closing, we recommend checking for misaligned dishes or utensils and inspecting the rack rails and rollers for obstruction or debris. You can also try gently lifting and realigning the rack onto the tracks to ensure it's seated properly. For guidance, visit https://www.lg.com/us/support/help-library/lg-dishwasher-tine-rack-adjustment--1366645531607.
We’d like to help walk you through this further or coordinate service if needed. Please send us a private message on social media @LGUSSupport so we can review your case and get you the support you need. ^Juvy
LG customer service is horrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG customer service is bad, buy a different brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, JeffreyL. Thank you for sharing your experience with us. We understand your inquiry regarding your LG LDTH7972D dishwasher and your concerns with customer service. We’d like to assist you further and find the best possible solution. Please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your patience.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-black-stainless/6511791.p?skuId=6511791
—Renzo
Upset
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Products were not delivered. Customer wasted two days waiting and product still has not been delivered!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Patricia. Thank you for sharing your feedback with us. We understand your concern about waiting for your LG Dishwasher (LDPH7972S) model delivery, only to experience delays. We strive to provide exceptional services and ensure a smooth experience.
We recommend contacting Best Buy customer service at 888-237-8289 or delivery service to get an update on the status of your order. If there are any issues that need to be resolved, please feel free to reach out to us via private message onsSocial media @LGUSSupport. We're here to help and will do everything we can to assist you in getting your delivery sorted as quickly as possible.
We appreciate your patience, and we’re confident we can work through this with you. ^Juvy
Best Buy sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dishwasher was delivered but the installers never showed up 3 times!! I need someone from Best Buy to contact me. I’ve wasted 3 Saturdays in a row waiting for my scheduled appointment
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your concern. I understand how frustrating it must be to have the installers not show up for your dishwasher installation on three separate occasions. It's disappointing to have wasted three Saturdays waiting for a scheduled appointment that never happened. Kindly coordinate with the dealer where you'll buy your LG appliance. In your case, on BestBuy. ^Cris
Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is terrible. I have never had so many issues with a dishwasher in 45 years. It is always humid and my dishes actually mold before they are washed. I googled it and this is common. Do not buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Deb, we realize your experience with your dishwasher doesn't meet our level of standards. Please allow us to help! Message our team on Facebook or Twitter so that we can look into the humidity issue you're experiencing in your dishwasher. It would be our pleasure to go over possible solutions and help reach a resolution you'd be satisfied with. Our handle for these platforms is @LGUSSupport and we look forward to hearing from you! ^Chris
Can't really review yet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, we've gotten 1 dishCznwasher that was the wrong door style and one dishwasher that was bashed in. Waiting on the third one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Katie. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We're sorry to hear about the delivery of the dishwashers. We strive to provide excellent service and ensure that our customers have a smooth and seamless experience. We are actively working to resolve this issue and ensure that the third dishwasher meets your expectations. Your satisfaction is important to us, and we are committed to making this right for you. Please reach out to us on social media @LGUSSupport for further assistance or updates. ^Juvy
Terrible communication and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven’t gotten it Was supposed to arrive two weeks ago and wasn’t told about delay until day before Terrible communication locally and from the Mainland… o stars
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with us. We understand your concern about experiencing delays with your LG Dishwasher (LDPH7972S) model, especially when communication about the status has been lacking. We strive to provide excellent services and ensure a smooth and seamless experience. Please contact Best Buy customer service at 888-237-8289 for more information about the delay and to get a clearer timeline for your delivery. If you need additional support or have further questions, please send us a private message on social media @LGUSSupport. We're here to assist you and ensure your concerns are addressed. We appreciate your patience and look forward to helping you. ^Juvy
Not quiet at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed to say the least. This is nowhere near whisper quiet. Buyer beware.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDTH7972S) model. We understand that your concern with the noise level of the dishwasher, especially if it’s not meeting your expectations for quiet operation. We strive to provide high-quality products that meet our customer's needs. To potentially reduce the noise, make sure that the dishwasher is properly installed and that all components are securely in place. Sometimes, vibrations or loose parts can contribute to increased noise levels. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351. For further assistance, please reach out to us on social media @LGUSSupport. We will be more than happy to assist you with additional troubleshooting steps or explore other solutions. ^Juvy
Broken wheels
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wheels on the lower rack fell apart in the first week of use. If you have heavy dishes and pots, this dishwasher is a problem.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. We are truly sorry to hear about the issue you have faced with the wheels on the lower rack of your dishwasher. We understand your frustration, especially when trying to accommodate heavy dishes and pots. Your feedback is invaluable, and we will pass it on to our product development team for further improvement. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delayed 4 weeks after I ordered it and said it was in stock!!! I feel lied to!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for sharing your feedback on the LG Dishwasher (LDPH7972D) model. We understand how important timely and reliable delivery is. We strive to provide exceptional and hassle-free delivery experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
wrong door
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher probably works fine but the wrong door style was delivered. Still waiting.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Katie. We sincerely appreciate you taking the time to share your experience with LG Dishwasher (LDTH7972S) model. We're sorry to hear about receiving the wrong door style for your dishwasher. We strive to provide excellent service and ensure that our customers have a seamless and hassle-free experience. Your satisfaction is important to us, and we are actively working to resolve this issue as quickly as possible. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Unfortunately
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It easing in the condition as expected. Had to return immediately.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. We are sorry to hear that the product did not meet your expectations and that you had to return it immediately. Your satisfaction is important to us, and we apologize for any inconvenience this may have caused. If there is anything else we can do to assist you or if you would like to provide further feedback on your experience, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris