Customer Ratings & Reviews
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the 24" Top Control Smart Built-In Tub Dishwasher, highlighting its quiet operation and excellent cleaning performance. Many appreciate the interior lighting, ease of loading, and ample capacity. However, some customers have expressed concerns regarding the rack durability and door mechanism. A few customers also mentioned long cycle times and minor installation issues.
This summary was generated by AI based on customer reviews.
Too powerful dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would rate it higher but it forced us to discard our relatively new sensor sink faucet because the force of the dishwasher had water coming out if faucet whenever the dishwasher was on. Only other option was a separate dedicated line which would require ripping out wall to install line and cost many thousands of dollars nobody told us this could happen
No, I would not recommend this to a friendgood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.goodddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd
I would recommend this to a friendDrying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is a very good dishwasher, my only problem is drying but ir could be me.
I would recommend this to a friendUpgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Getting it installed in a couple weeks replacing an older model.
I would recommend this to a friendBest purchase !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best costumer service and a great appliance !!
I would recommend this to a friendBruce Levson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review."The dishes come out clean and dry. We are delighted with our purchase."
I would recommend this to a friendBEWARE BEFORE YOU BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy won't tell you this but this LG 24" Top Control Smart Dishwasher is a "SPECIAL ORDER DELIVERY" which means the "get it by" date for shipping is most likely NOT when you will get it by. I ordered April 1 for delivery of april 26th which already was not great but meh. Then after confirming my delivery date i start getting notifications and calls saying it's not going to be available until May 28th and there isn't ANYTHING I, them, or anyone can do about it because it's nobody's fault and the terms and conditions say they can do whatever they want. Just another reminder that big companies can afford to do WHATEVER they want and you can't do a thing about it. Better off just doing your dishes by hand than using these predatory chains to buy an appliance that is designed to fail anyway.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to share your experience. We understand your situation regarding of the unexpected delivery delays can be—especially when you're excited to upgrade your kitchen with the LG LDPH7972D Dishwasher. While delivery timelines and fulfillment are managed directly by BestBuy, we’d still love to support you with any setup or performance concerns once your unit arrives. To ensure optimal cleaning results from day one, we recommend using the Auto Cycle and activating the TrueSteam® feature, which helps reduce water spots and improve drying performance.
https://www.lg.com/us/dishwashers/lg-ldph7972d-top-control-dishwasher#pdp_specs
Please feel free to send us a private message on social media @LGUSSupport if you need assistance with your new dishwasher. We’re here to help every step of the way. —Renzo
Did not last 1 year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year old getting a AE code. Did basic troubleshooting over the phone with Lg. I was told a service contractor would call me and set up a time to come out and fix the machine. That was 3 weeks ago 3 calls to Lg and I just keep getting g the run around.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with your LG Tromm Dryer, model LDTH7972S, and that you've been getting the runaround from our customer service team. I can imagine how frustrating it must be to have a young appliance like this breaking down and not getting the support you need to get it fixed.
I want to acknowledge your frustration and apologize for the poor experience you've had with our service team. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dishwasher to not have any issues and have clean dishes. Less than 3 years of use the LE code showed on the display. The motor (with a 10 year manufacturer warranty) is seized so now i have a $1200 paper weight. Since it did not break within a year, they are charging me to replace the motor. Save your money and buy a different dishwasher.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alan. Thank you for taking the time to review the LG Dishwasher (LDTH7972D) model. We understand that encountering the LE code on the display and having a seized motor within three years of use is incredibly frustrating. Please know this is not the quality and longevity we strive to deliver as we strive to provide reliable, durable, high-quality products. You may consider visiting this link to obtain more details on the error: https://www.lg.com/us/support/help-library/lg-frontload-washer-why-is-an-le-error-code-displayed-on-my-washing-machine--20152890351149. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Not bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washes well but I wish it dried everything better. Sound insulation is good for most cycles but some are pretty noisy.
No, I would not recommend this to a friendDO NOT PURCHASE, this product is no good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not purchase this dishwasher, it’s no good. It does not clean the dishes nor dries them. When the cyle is finished I have to rewash all the dishes. Even on the highest settings the performance is Terrible! The dishwasher is less than a month old, I contacted Best Buy and because i did not purchase the protection plan I will have to pay for them to come out and look at it. This is so ridiculous. I call Lg and the customer service representative did not even know what he was doing. He instructed me to open the dishwasher after the cycle is over to let the dishes dry. I can’t believe that these companies are such a huge rip off to customers. If there was an option to give 0 star I would have done that. I do not recommend Lg products to anyone, stay away!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate all feedback. Thank you for bringing this to our attention. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it today. It ran for five minutes and stopped. LG has AWFUL support as you call them and they hang up and text you a link to the troubleshooting which is stupid. DO NOT BUY!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand how important it is for a product to function properly and for customer support to be readily available in case of any issues. It is disappointing to hear that your experience fell short of your expectations. We want to assure you that your experience does not align with the level of quality and service we aim to provide. Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Lemon - STAY AWAY - Good 2 years then Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible unit. I have had this for 3 year and 2 months. Year 3 I had a rubber grommet with a hole so the top of the unit doesn't get water. Then months later the motor stopped working. the additional warranty said those cost so much they will not honor the rest of the time. I have a rusted top rank, but the biggest problem is the slide for the top rack will not work. Don't buy this lemon.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Yvonne. Thank you for sharing your experience with the LG Dishwasher (LDTH7972S) model. We understand your concern about multiple issues arise with an appliance, especially after a few years of use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
For the slide on the top rack, we recommend checking for any debris or misalignment that could be causing it to get stuck. Sometimes, a thorough cleaning of the rails can help restore proper movement. As for the motor and warranty issues, we’d like to explore further assistance with the additional warranty provider.
Please send us a private message on social media @LGUSSupport, and our team will be happy to look into your concerns further and help find the best resolution. ^Juvy
Would like it if it worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn't worked since we got it. Waiting on BB 2 wks
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anne. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand your concern about having an appliance that hasn’t worked since delivery and the additional wait time with Best Buy. We strive to provide reliable, high-quality products and excellent services to ensure a smooth and seamless experience. Please contact Best Buy's customer service at 888-237-8289 to follow up regarding the status of your issue. If there are delays, request expedited service or priority handling to get your appliance operational as quickly as possible.
Please reach out to us via private message on social media @LGUSSupport with your details. Our team will work to assist you in resolving this issue promptly. We appreciate your patience and feedback, and we are committed to ensuring you receive the support you need. ^Juvy