Customer Ratings & Reviews
- Model:
- LDPH7972D
- SKU:
- 6511789
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 24" Top Control Smart Built-In Tub Dishwasher, highlighting its quiet operation and excellent cleaning performance. Many appreciate the interior lighting, ease of loading, and ample capacity. However, some customers have expressed concerns regarding the rack durability and door mechanism. A few customers also mentioned long cycle times and minor installation issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Rack
DO NOT BUY! DO NOT BUY AT BEST BUY! NOTSOGR8
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute Garbage. Wife HATES this dishwasher. She's a hippie and loves everything but now, I have seen murder in her eyes. What good is a dishwasher with a rack on wheels come apart so easily. We've had three wheels come apart in total now. Cheap plastic wheels barely held together. Now we have the inside metal bearings all over. We were unable to locate all of them. We had less than a month when the first one came apart. Went to Best Buy and sorry.... it's been more than 15 days.... 5 weeks and a $1200 dishwasher starts to come apart. Nothing, Not a care in the world. I will absolutely not recommended any appliance purchases from BB to anyone at anytime. In addition, for all the options, bells and whistles this thing advertises.... Does not dry well by any means. The dry boost, it is just another button to push. The cleaning is ok but we have had several loads where we are having to reclean and we're a family that nearly cleans the dishes before using the machine. Any wild dreams of just put the dish in and forget about it..... let your nightmare begin. All the fancy fold down risers for larger or flat items.... already had to put one of those back together... I'm telling you straight up. I read the reviews and I was fooled. Fooled by LG for a legit stand up product. Fooled by Best Buy and the Magnolia team for any concern or care for a near 30 year customer. The crazy thing is.... I love my LG fridge and my LG washer and dryer.... LG really let me down here and then Best Buy twisted the knife.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand how your situation can be, when your LG dishwasher (LDPH7972S) is not meeting expectations. To improve drying performance, we recommend ensuring rinse aid is filled, selecting the Extra Dry option, and slightly opening the door after the cycle to allow moisture to escape.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-stainless-steel/6511787.p?skuId=6511787
For the rack wheel issue, we’d love to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions. We appreciate your patience. —Renzo
LG dishwasher failure, stay away
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing whatsoever to like here, top price for bottom quality. After a couple months the control panel cracked (not covered) a few weeks later it would stay on and would have to turn back on several times to get it to continue. Now that it's a year and a half old, it's totally dead and the cost to fix is $550 for no warranty if it is still not working after that and LG will not do anything to help. Since this was broken before the 1 year lie of warranty and they wouldn't do a single thing, LG is now a brand I will never consider, I hope more people do the same.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Justin. Thank you for taking the time to share your experience with the LG Dishwasher (LDPH7972S) model. We understand how important it is for your dishwasher to deliver reliable performance, especially when you've invested in a premium model. If your unit is currently non-responsive, we recommend trying a hard reset by turning off the circuit breaker connected to the dishwasher for about 60 seconds, then turning it back on. This can sometimes help restore power if the control board is unresponsive. You can also find additional support resources for your model here: https://www.youtube.com/watch?v=3oZxKpoStHg. If you'd like us to take a closer look into your case or explore further options, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to assist. ^Juvy
Crap Dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love LG products expect the dishwasher. I trust LG products but this machine gave me a headache. After one month, middle rail was broken because of the cheap Lg parts. Then, I contact with LG, I waited more than one month for rails. They said the wrong rails to service guy. He realized it when he arrived my house. Anyways, I called LG again and spent another one hour to get correct parts. Long story short, I waited almost two months to get middle rails. Even if it is their fault, I have to wait for their super smart part department plus their super smart service person. I would not recommend any LG dishwasher product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Kilic. Thank you for sharing your experience with the LG LDPH7972S Dishwasher. We understand your inquiry regarding the delay in receiving the correct middle rail replacement. While this certainly wasn’t the experience we intended, we appreciate your trust in LG and would like to ensure your dishwasher is performing at its best moving forward. If the middle rack is still not gliding smoothly or appears misaligned, we recommend checking for any obstructions or debris on the rail tracks and gently realigning the rack to ensure it sits correctly on both sides.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-stainless-steel/6511787.p?skuId=6511787
We’d like to assist you further and ensure this is fully resolved. Please send us a private message on Social Media @LGUSSupport with your model, serial number, and service history so our team can step in and support you directly. We truly value your feedback and appreciate your patience.
—Renzo
Rusted within 8 weeks
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The interior has begin to rust wiyhin 8 weeks of lihht use, Cascade detergent used exclusively. Customer service blamed me for what appears to be a poor quality materials issue.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mickey. Thank you for sharing your feedback on your LG Dishwasher (LDPH7972S) model. We understand how important it is for your appliances to work efficiently, reliably, and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. In the meantime, clean the dishwasher's interior with a soft, damp cloth or sponge to remove food and dirt particles. For more information, visit https://www.lg.com/us/support/video-tutorials/lg-dishwasher-cleaning-the-dishwasher-CT10000009-20151129312128#. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
- Pros mentioned:Cleaning performance, Noise levelCons mentioned:Rack
Awesome...for 6 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced a 10 year old LG that we were very happy with. Never had an issue with it until one day it just died. Loved the addition of the interior lights on this new one. It is just as quiet as our old one and cleaned beautifully. About a month in, the top rack started to get stuck. Both going in and coming out. We couldn't close the door and nothing seemed to be blocking it. We'd have to jiggle it until it gave. Two weeks later, we found ball bearings on the floor of the dishwasher and now the rack won't move. We bought the Best Buy warranty but have to go through LG this early. It is nearly impossible to get status from them. We never got an email confirmation of our repair request. Apparently, they are mailing us a rack that we have to replace ourselves. Can't get tracking information. And when I asked for status and an email confirmation of our repair request, I felt scolded when she told me it was a "part replacement request, not a repair request". We are very disappointed in LG and their service. We find it insulting that we are unable to use our pricey 6 week old machine and now have to fix it ourselves...whenever that might be.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand that your LDPH7972S dishwasher performed exceptionally for the first six weeks, and we'd like to assist you further.
To help us provide the most effective support, could you please share more details about the specific issues you're encountering with your dishwasher? Information such as error messages, unusual noises, or performance concerns will enable us to offer targeted troubleshooting steps.
In the meantime, here are some general maintenance tips to ensure optimal performance:
Regular Cleaning:
Filter Maintenance: Clean the dishwasher's filter at least once a month to prevent food particle buildup, which can affect cleaning efficiency.
Spray Arms: Inspect and clean the spray arms to ensure that the nozzles are free from debris, allowing for proper water circulation.
Proper Loading:
Avoid overloading the dishwasher, as overcrowding can hinder water and detergent distribution, leading to subpar cleaning results.
Ensure that dishes are loaded according to the manufacturer's guidelines, allowing spray arms to rotate freely.
Detergent Usage:
Use the recommended amount of high-quality dishwasher detergent.
Avoid using dish soap or excessive detergent, as this can create excessive suds and potentially cause leaks.
Check for Leaks:
Periodically inspect the area around the dishwasher for signs of water leakage.
Ensure that the dishwasher is level and that all connections are secure to prevent leaks.
LG Dishwasher – Troubleshooting Leaking Issues - https://www.lg.com/us/support/help-library/lg-dishwasher-troubleshooting-leaking-issues--1390840766052
If you continue to experience issues or have specific concerns, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to explore possible solutions tailored to your situation. We appreciate your patience and look forward to assisting you further.
—Renzo
- Cons mentioned:Door, Rack
DONT do it .. wash by hand before you buy this!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could send it back I would! The door fell off when the band that holds it snapped. The lower tray wheels melted and broke off - all of this happened within the first four months. Warranty might as well forget it. Parts are either back ordered or not available. Dished seldom even come clean, I forgot this Is a dishwasher - I have so many other issues I forgot what it is supposed to do. Water pours of the bottom, so buy enough rags to soak it up
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, MarkC. We appreciate the time you committed in providing us a constructive feedback regarding your LG Dishwasher (LDPH7972S) model. We understand how frustrating it can be when an appliance does not meet your expectations, and we genuinely apologize for any inconvenience caused. Your feedback regarding the door, lower tray wheels, and cleaning performance has been noted, and we will take it into consideration as we continuously strive to improve our products. In regards of the cleaning performance concern, please visit this link: https://www.lg.com/us/support/video-tutorials/lg-dishwasher-not-cleaning-CT10000009-20151094745547. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
- Cons mentioned:Door, Rack
Middle rack issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one we received, the middle rack bearings fell out after 3 days. Best Buy replaced it and a week later the door would t close right because the middle rack gets stuck and won’t go in all the way, causing condensation leaking at the top. Best Buy is going to replace it again but with a different model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you sharing your experience with the LG Dishwasher (LDPH7972S) model. Our dishwashers are designed for durability, and we understand your concern about having been to experience issues with the middle rack and door closure. We strive to provide high-quality products and ensure a smooth experience. If this happens in the future, adjusting the rack height or ensuring it is properly aligned can help prevent it from getting stuck. For guidance, visit https://www.lg.com/us/support/help-library/lg-dishwasher-tine-rack-adjustment--1366645531607. We’re glad to hear Best Buy is working with you on a replacement, and if you need any further assistance, please reach out to us on social media @LGUSSupport. We’re here to help. ^Juvy
- Cons mentioned:Cycle time
Not a family dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very nice dishwasher and has a led light to make the dishes appear nicely cleaned. That is about it for the pros. The issue is that this is designed for those who use a 10-piece dining set. It is not for the families ... those that use 6 water bottles or who use a lot of bowls and cups in a week or use glass food storage or bakers who need more space. The problem is that the pings are not meant for water bottles or they are poorly chosen based on the space. I thought i would like the top tray, but i have to use the silverware tote anyways because the top tray does not allow for stirring spoons, ladles, spatulas, etc. I also need it for the water bottle straws. So, the top tray has little purpose. I thought buying a new dishwasher also meant savings, but this runs longer than my previous 2002 dishwasher. I also have to run it more often because it does not hold as much. The auto setting is 2 hrs 34 minutes. The normal is 2:25. Why bother having basically the same settings if the auto is not going to save you significantly more time and water. Lastly, I'm not sure if this is a me issue only, but the bottom tray does not stay out when loading. It rolls back in. The installers did a good job, but I had to adjust the bottom, and that did not help. It is my wifes biggest issue with the dishwasher.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! Thank you for sharing your detailed feedback with us. We understand your situation with the LG LDPH7972S dishwasher, and we genuinely appreciate your input.
We see that the dishwasher’s design is not meeting your specific needs, especially with regards to its capacity and the functionality of the top tray. We understand that for a family who uses larger items like water bottles, straws, and utensils like stirring spoons and spatulas, this model may not offer the ideal layout. While the 3rd rack is designed to maximize space for smaller items, we understand that it may not work well for your needs, and we’re here to help.
As for the issue with the bottom tray not staying out, it’s possible that the rails or the tray need adjustment. Here’s a troubleshooting step to try:
Check if the rails are clear of any debris or obstructions that might be causing the tray to slide back in. If everything seems clear, try adjusting the tray to make sure it’s fully aligned with the track.
Regarding the cycle times, the Auto setting is designed to adjust depending on the load size, but if the cycle times are still longer than expected, we recommend checking for any settings that might help reduce cycle time, such as using the Quick Cycle if your load is lighter.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-stainless-steel/6511787.p?skuId=6511787
We understand your concerns and want to help make this experience more enjoyable for you. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further with troubleshooting or discuss potential solutions.
—Renzo
- Cons mentioned:Installation
Bum installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It couldn't have gone worse. Shawn the installer disconnected the hose from the old dishwasher to the garbage disposal and it’s foul waste water spilled onto the floor of the kitchen sink’s underneath cabinet. The stench was so foul, I thought it was one of the two men's body order so I didn't say anything. After the two left, I looked under the sink and the floor of the cabinet was wet with waste water. It was disgusting to clean up. What made me mad was Shawn had to have seen the water come out and also smell the odor and ignored it. Also they didn’t turn on the cold water to the sink. My wife looked into the dishwasher after it completed its run started by Shawn and found an uninstalled part – “the sound insulation sheet” as per the instructions. After the first run, we unloaded the dishwasher and found packing tape still stuck to the top rack and not removed by Shawn & his helper. I doubt these 2 were plumbers, so I am contacting the Plumbing Licensing Board in OK. More later… do yourself a favor and do NOT let Best Buy install anything. Sad.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for sharing your experience with the installation of the LG Dishwasher (LDPH7972S) model. We understand your concern with the cleanup and installation issues you faced. We strive to provide excellent services and ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you in addressing these concerns and finding a solution. We appreciate your patience and look forward to helping you. ^Juvy
- Cons mentioned:Rack
DO NOT BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top rack broke within two days! It is extremely difficult to slide back into place. Even though I am a Best Buy Total member, I had to go through LG for repair - one month later, still waiting on a part that they expect me to install!!! We have also experienced incomplete cleaning of items on the top rack. Since the placement of the dishwasher is not adjacent to the sink, we were forced to pay extra for the installation (the included hose is too short - installer had to go to Home Depot for parts). I am past the return date so we are stuck with this mess. I cannot recommend this product
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gerald. We appreciate you sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand your concern about dealing with a rack issue so soon after purchase, and we’re here to help make things right. We strive to provide reliable, high-quality products that exceed our customers' needs and expectations.
This unit features our QuadWash Pro technology and EasyRack Plus system, designed for powerful cleaning and flexible loading. If the top rack is difficult to slide or breaks prematurely, this may point to an alignment or track issue that needs professional service. For cleaning concerns, we recommend checking that larger items are not blocking the spray arms and using high-quality detergent with a rinse aid to maximize cleaning on upper levels.
We know you’ve been waiting for a resolution, and we want to help expedite this. Please send us a private message on social media @LGUSSupport so we can review your repair status and coordinate further support. Let’s get this resolved together. ^Juvy
- Cons mentioned:Rack
Horrible dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We received this dishwasher and 2 weeks later the 2nd rack broke. Best Buy replaced it. 3 weeks later the same rack broke. We asked them if this is a common issue. Best Buy said no. We called LG about it and they said yes it’s a common issue. LG came out with a better version. Hopefully the issue is fixed. Do not buy this version.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, MarciS. Thank you for sharing your experience with us. We understand your inquiry regarding your LG LDPH7972S dishwasher’s second rack breaking repeatedly. To help ensure the rack is installed correctly, please check that the rack wheels are fully seated on the track and that heavy items are evenly distributed to prevent excess stress on one side.
https://www.bestbuy.com/site/lg-24-top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-quadwash-pro-and-42dba-printproof-stainless-steel/6511787.p?skuId=6511787
Since you’ve already received a revised version of the rack and are still experiencing issues, please send us a private message on social media @LGUSSupport so our team can further look into this and explore additional solutions or service options. We appreciate your patience. —Renzo
- Cons mentioned:Rack
POORLY MADE DO NOT BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. We were very excited by all the features this dishwasher has, but the sliding racks break constantly. We had BestBuy replace this dishwasher 3 times and all 3 times the racks broke. And because I called Home Depot 16 days after the replacement came (policy is you only have 15 days to return or repair items), Home Depot won’t replace it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thanks for sharing your feedback with us. We understand your concern about experiencing repeated issues with the racks on your LG Dishwasher (LDPH7972S) model. We strive to provide durable, high-quality products that exceed our customer's needs and expectations. To ensure smooth rack operation, we recommend checking if the rails are properly aligned and free from obstruction. If the issue persists, we’d like to look into possible solutions for you. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist further. ^Juvy
Shop Somewhere Else!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dealing with Bestbuy on this purchase has been a NIGHTMARE. product arrived missing parts. it took 4 days of trying to make the help desk folks understand what was wrong. I spoke to 5 different people before I got someone who could understand me and that I could understand them! If you are answering calls in the US, you should be able to speak fluent English and be understandable to the target audience. Now I'm getting calls that my delivery of a replacement unit has to be rescheduled and every time I call, the automated system says my phone number isn't valid and hangs up on me. BESTBUY customer service is HORRIBLE. I will NEVER buy from BESTBUY again. I'll take my business to Lowes or HomeDepot.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nuke. Thank you for sharing your experience with us. We understand your concern regarding the missing parts and delivery issues with your LG Dishwasher (LDPH7972D) model. We're all about providing reliable, high-quality products and making sure your experience with our authorized retailers is as smooth as possible. If your unit showed up incomplete, it might be a good idea to check the packing list in the owner's manual to see which accessories should be there. For any missing bits like the drain hose, inlet valve, or rack clips, you can easily order replacements through LG Parts or get in touch with authorized service providers. And if installation got held up because of those missing parts, just double-check the water inlet valve and drain hose connections once everything's set up to make sure it works like a charm. For further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to explore possible solutions. ^Juvy
- Cons mentioned:Rack
Don't buy this.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The middle rack was very poor and would not close properly. This prevented being able to close the dishwasher and run it. Just called LG service and will have to wait a minimum of 2 weeks and all they are going to do is send a part that I have to figure out how to install.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand your concern about having issues with the middle rack preventing proper operation. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. In some cases, adjusting the rack height or ensuring the tracks are fully aligned can help before replacement parts are installed. If the rack is misaligned, try gently lifting and repositioning it on the rails. For more help, you may visit https://www.youtube.com/watch?v=JCfwVIU18LQ.
We want to ensure your dishwasher is working as expected. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist further. ^Juvy
Trash Product and LG is a horrible manufacturer.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All LG products are trash and poorly designed. We purchased this dishwasher last year (delivery: 01/24). It worked and did what it was supposed to do. It broke after a year and a half of usage. The CONTROL BOARD failed, and after taking a month with Best Buy Geek Squad to install a new control board, the next day it broke again. What is funny about this new board is that it was supposedly a newly designed one, since there was a service bulletin out on the original board. Please save your money and purchase from another manufacturer because LG does not know what they are doing. We bought a refrigerator that had an icemaker that broke in only a few months. They should give up and just stick to televisions.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We appreciate your input and the opportunity to help improve your setup.
If the control board has failed more than once, we recommend performing a full power reset by unplugging the unit for five minutes and plugging it back in—this can help clear residual errors and restore basic functionality. Also, ensure the dishwasher is connected to a surge-protected outlet to prevent future electrical damage to sensitive components like the control board.
We’d be glad to explore tailored solutions with you. Please send us a private message on social media @LGUSSupport and our team will be happy to assist you directly. ^Juvy
- Cons mentioned:Rack
I would stay away from this model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The glasses rack broke after 1 use. After confirming the dishwasher was level they sent another rack to us after 6 weeks. The new rack lasted about a month before failing. I would stay away from this model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand how important durability is, especially when it comes to convenient features like the Glide Rail or adjustable rack system. Our aim is to provide top-quality products that meet your needs. If the rack is loose, check that the clips and adjusters are secure and that lighter items are evenly distributed for balance.
We appreciate your patience with the replacement and want to ensure your dishwasher functions properly. Feel free to message us privately on social media @LGUSSupport so we can address your situation and explore options. We’re here to help you get the best from your LG product. ^Juvy
- Cons mentioned:Rack
Bad performance, design and gives gurgling sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a year, the machine started giving a gurgling sound. Expected more from LG. Top rack is useless, always leave smaller items either unclean or soapy needing to wash again. The bottom rack is poorly designed and the gaps are big for the items to fall out
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your feedback with us. We understand your concern about experiencing these issues with your LG Dishwasher (LDPH7972S) model. We strive to provide high-quality products that exceed our customer's needs and expectations. The gurgling sound may indicate a partial drain blockage—cleaning the filter, spray arms, and drain hose can help improve water flow. For more information, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351. To enhance cleaning performance on the top rack, try using the Turbo Cycle and Adjustable Spray Intensities, ensuring items are securely positioned to avoid blocking the spray arms. For the bottom rack, adjusting the foldable tines can help stabilize smaller items. For guidance, visit https://www.youtube.com/watch?v=JCfwVIU18LQ. If you need further assistance, please send us a private message on social media @LGUSSupport, and we’d be happy to explore solutions. ^Juvy
- Cons mentioned:Rack
Don’t buy. Faulty slides.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 week of usage the middle rack slides start failing, this is the second one we in less than 1 month. I’m retuning this one and exchanging it for a different brand. Low quality
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Luise. Thank you for sharing your experience with us. We understand your concern about the LG Dishwasher (LDPH7972S) model that hasn't met your expectations. We really aim to provide top-notch products and make sure everything runs smoothly.
To troubleshoot, it might help to check that the rack is lined up properly on the rollers, since a little misalignment can sometimes cause it to slide awkwardly. If you need more assistance, feel free to visit https://www.lg.com/us/support/help-library/lg-dishwasher-tine-rack-adjustment--1366645531607. If the issue keeps happening, we’d be more than happy to walk you through any possible solutions or replacements if needed.
Just send us a private message on social media @LGUSSupport, and our team will be more than willing to help you sort things out and explore other options to make sure you’re satisfied. ^Juvy
- Cons mentioned:Cycle time
Nothing but trouble…..
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG dishwasher tripped the circuit breaker and repeatedly blew out a surge protector. If it had worked , it has too many complicated options. Regular cycle is over-long. It is also too big for standard dishwasher depth.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are deeply concerned about your inability to obtain the services you were hoping for. We will make this happen for you, so please private message us your full name, address, model/serial numbers, and purchase date. Afterwards, we will conduct additional research and ensure that further investigate and make sure you get the best possible resolution. Tanisha
Piece of Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Condensation in the tub constantly. I have used rinse aid, dried the tub with towels, just about everything, the dishes are dry but the racks are wet. I dry them before I close the door, but that does not help. Unless you leave the door open 24/7 the condensation continually builds the entire time if the door is closed. Huge disappointment. Just missed my return date so now I am going to buy another dishwasher - not an LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Susan. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We appreciate your detailed feedback and the steps you’ve already taken to improve drying performance. This model uses Dynamic Heat Dry and TrueSteam technologies for energy-efficient condensation-based drying, but it may leave some moisture, especially in humid conditions.
To reduce interior condensation, activate the Night Dry feature via the control panel or LG ThinQ app to cycle the fan after washing. Ensure the rinse aid dispenser is full and set to the highest level for better drying. Use the Extra Dry or High Temp cycle for improved moisture evaporation. After the cycle, crack the door open for 15–30 minutes to circulate air. For personalized tips, send us a private message on social media @LGUSSupport, and our team will gladly assist you. ^Juvy