Customer Ratings & Reviews

Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.

Hi, SarahM. Thank you for taking the time to share your experience with the LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro and 42dba - Black Stainless Steel dishwasher (LDTH7972D ) model. We apologize for the inconvenience you have encountered with the dishwasher stopping after just one month of use.

We understand how frustrating it can be to encounter issues with a newly purchased appliance. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/dishwasher-not-starting-CT10000009-20152403515838. If you need further assistance with your LG product, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport, and we will be happy to assist you. ^Juvy

Hi, there. We truly appreciate your feedback on the LG Dishwasher (LDTH7972D) model and understand your concern about experiencing issues with your unit, especially given your past experiences with other brands. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If your dishes aren’t coming out clean, here are a few steps that may help: Ensure proper loading. Avoid blocking spray arms and keep dishes spaced for optimal water flow. Use rinse aid. This helps with drying and prevents residue buildup. Check the water temperature. The best results come from hot water (120°F or higher); running the sink until hot before starting the cycle can help. Select the correct cycle. Heavy or Turbo cycles provide extra cleaning power for tougher loads. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547.

Please send us a private message on social media @LGUSSupport, and we’d be happy to explore possible solutions for you. Your feedback is important to us. ^Juvy

Hey there, Cynthia! We hate to hear that your LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, QuadWash Pro, is not drying properly. Our LG Support page can give you a few tips on troubleshooting that issue: ttps://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758. Should you need us for any questions or concerns, please reach out to us via Facebook or Twitter by private or direct message using the handle @LGUSSupport. We're always eager to help you!  ~Rita

Hi, Brad. Thank you for sharing your experience with us. We understand your concern about the water leakage issue and error codes on your LG Dishwasher (LDTH7972S) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

As a troubleshooting step, we recommend checking the door seal and ensuring it is intact, as a damaged or misaligned seal can cause water leakage. If the door seal appears to be fine, there may be an issue with the door latch or the dishwasher’s internal components. Since the issue persisted even with a replacement unit, it’s possible that a technician visit is necessary to properly diagnose and resolve the problem. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-troubleshooting-leaking-issues--1390840766052.

Please send us a private message on social media @LGUSSupport with your order and details, and we’ll be happy to assist you further. We’re here to ensure you get the support and resolution you deserve. ^Juvy

We make sure to consistently meet the expectations of our customers, and your review is extremely valuable to us and will not go unnoticed. Please provide your thoughts and suggestions on our LG feedback page as well, at https://www.lg.com/us/support/feedback, so that our product development teams make vast improvements for the future. ~Rita

Hi, Christopher. Thank you for sharing your feedback on the LG Dishwasher (LDTH7972S) model. We understand the importance of having dry dishes after a wash cycle. We aim to make good products that meet our customers' needs, but we haven't met your expectations this time. You can check this link for help: https://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758. If the problem persists, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

Hi there! Thanks for sharing your experience with your LG dishwasher. We understand how important it is for your appliance to deliver reliable cleaning and drying performance, and your feedback helps highlight where expectations may not have been met.

If you'd like to share more details or connect directly, feel free to send us a DM at @LGUSSupport. You can also explore helpful resources on our official site: https://www.lg.com/us/support

We appreciate you taking the time to reach out.-Junel

Hi, Joel. Thank you for sharing your experience with your LG Dishwasher (LDTH7972S) model. We appreciate the details you’ve provided, and understand how important it is for your appliance to work reliably right from the start.

For this model, one helpful step is to check the drain filter and spray arms to ensure they are free of debris or blockages. A clogged filter or obstructed spray arm can sometimes cause the dishwasher to stop functioning properly in its first cycles. Running the Smart Diagnosis feature through the LG ThinQ app can also provide error codes that help identify the issue more quickly. For more help, visit https://www.lg.com/us/support/product/lg-LDTH7972S.ASSESNA. If the unit continues to malfunction after these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy

Hi, there. Thank you for sharing your feedback regarding our LG Dishwasher (LDTH7972S) model. We regret any confusion or frustration caused by the absence of a rinse-only cycle.


We understand that a rinse-only cycle is convenient for many customers, and we apologize for not meeting your expectations. Regarding the additional steps required to access a rinse-only cycle through our app, we strive to provide our customers with various features and options. While technological advancements have allowed us to offer more connected features, we acknowledge that not all customers may find them suitable or desirable. We appreciate your feedback on this matter.


If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi, JackB. We are truly disheartened to hear about the frustrating experience you've had with the installation of your LG Dishwasher (LDTH7972D) model. It's clear that we have fallen short of meeting your expectations, and for that, we sincerely apologize. We value your business and are dedicated to making this right for you. Please accept our apologies for the inconvenience, and thank you for bringing this to our attention. Please reach out to us on social media @LGUSSupport so we can help you further. We are committed to ensuring your satisfaction with our products and services. ^Juvy

Hi, Mikey. Thanks for sharing your thoughts about the LG Dishwasher (LDTH7972S) model. We’re thrilled to hear that you love how it functions! However, we understand how an odor can affect your overall experience, and we’d like to help address this. We strive to provide high-quality products and ensure a smooth experience.

You're correct that plumbing codes, including in Indiana, often require a high loop in the drain hose to prevent wastewater from flowing back into the dishwasher. We recommend checking the drain hose installation and ensuring it forms a high loop under the sink to resolve the issue. If it doesn’t, adjusting it should help eliminate the odor caused by potential backflow. For additional help, you may visit https://www.lg.com/us/support/video-tutorials/lg-dishwasher-odor-CT10000009-20151094790088.

For detailed guidance, refer to the installation manual or send us a private message on social media @LGUSSupport. Our team will gladly assist you with further troubleshooting and ensure you get the best out of your dishwasher. ^Juvy

Hello there. Thank you for sharing your experience with us. It's concerning to hear that your LDTH7972D dishwasher hasn't been drying your dishes effectively. This model utilizes a condensation drying system, which can differ from traditional heating elements. Ensuring proper loading, using rinse aid, and selecting the correct drying cycle can sometimes improve results. We'd like to assist you further and explore additional solutions. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience and feedback. —Junel

Hi, BehnazA. Thank you for taking the time to share your feedback with the LG Dishwasher (LDTH7972S) model. We understand your experience with the drying performance of your unit, even after our technician's efforts. We aim to offer reliable, high-quality products and excellent services that meet our customers' needs. To enhance drying performance, ensure you are using a rinse aid. It reduces water surface tension, allowing water to flow off dishes more effectively and improving drying results. For more information, you can visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758. If you need further assistance, you can reach out to us on social media @LGUSSupport. We're here to explore possible solutions. ^Juvy

Hi, Kevin. Thank you for sharing your experience with us. We understand your concern about the LG Dishwasher (LDTH7972S) model didn't meet your expectations and waiting for a replacement part. We strive to provide reliable, high-quality products exceeding our customer's needs. In the meantime, we recommend checking if the dishwasher is properly leveled, as an unbalanced unit can sometimes affect performance. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. We appreciate your patience during this time. ^Juvy