Customer Ratings & Reviews
- Model:
- LDPH5554D
- SKU:
- 6570942
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the 24" Top Control Smart Built-in Tub Dishwasher, especially noting its quiet operation and excellent cleaning performance. Many appreciate the convenience of the third rack and find the dishwasher easy to use. Some customers also like the design and capacity.
This summary was generated by AI based on customer reviews.
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was terrible didn't even last a year . Technicians have been out here 3x already to fix a leak. Then customer support is a joke
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michael. Thank you for sharing your experience with the LG Dishwasher (LDPH5554D) model. We understand how important it is for your appliance to perform reliably, and we appreciate you taking the time to let us know what’s been happening. If your unit has experienced repeated leaks, one step you can try is inspecting the door gasket and spray arms to ensure they’re clean and properly seated. Debris or misalignment can sometimes cause water to escape during cycles. Also, make sure the dishwasher is level and that the inlet hose and drain hose connections are secure. For more help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-troubleshooting-leaking-issues--1390840766052. If you’d like us to assist further, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I had an LG dishwasher for a decade. We moved and bought this one. I wanted movable tines. This one only has 1/2 movable tines. The top rack even lowered doesn't accommodate stem wine glasses. They hit the top rack and fall. And there is no plastic devices to keep them in place. I used to be an LG fan.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to share your feedback about the LDPH5554S dishwasher. We understand that this model hasn’t met your expectations — especially coming from a previous LG unit you were satisfied with for over a decade. We understand how frustrating it must be that the tine layout and upper rack adjustability don’t support your wine glasses or provide the flexibility you were looking for. While this model does feature height adjustment and partial folding tines for some loading versatility, we know that may not compare to what you were used to. Some customers have found success with aftermarket stemware holders or using the Extra Dry + Night Dry options to help better secure and dry items. We’d love to explore other tips or see if adjustments can be made to help improve your experience. Please send us a private message on social media @LGUSSupport so we can support you further. Your loyalty to LG is appreciated, and we hope to restore your confidence in us. —Avril
HORRIBLE APPLIANCE!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dishwasher ever! Doesn’t clean dishes even if I clean them before I put them in the dishwasher. Utensils on top rack come out dirty as well. Middle rack doesn’t hold stemware so water is left in the glasses after cycle. Total waste of money!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ralph. Thank you for sharing your experience with us. We understand your concern about dealing with a dishwasher that doesn’t clean your dishes properly, especially when you’re already putting in the effort to pre-clean them. We want to help resolve these issues for you.
It sounds like there may be a few factors contributing to your dissatisfaction with this unit. One troubleshooting step you can try is to check the spray arms and ensure they are not clogged or obstructed, as this can prevent water from reaching all areas of the dishwasher. Additionally, adjusting the rack height or reconfiguring the placement of items could help the water reach your glasses and utensils more effectively.
If the middle rack isn’t holding stemware properly, consider adjusting the rack to a more stable position or using the appropriate cycle for delicate items. We also recommend using a dishwasher cleaner to remove any buildup or residue that might be impacting performance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further with troubleshooting or even explore possible solutions to ensure you're satisfied with your unit. ^Juvy
Very unsatisfactory and wasted my time shopping
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible delivery service this time my wife was home and she was handicapped in her wheelchair and they did not even try to deliver Rich was a terrible communicator..,., I waited all morning for them then had to go at 12:30pm but my wife was home !!!! I’ve boughten $1000’s and $1000’s off BB. First time service sucked.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michael. Thank you for sharing your experience with us. We understand your concern about the delivery service for your LG Dishwasher (LDPH5554D) model, especially considering the circumstances with your wife’s disability. We strive to provide exceptional services and ensure a smooth experience. We encourage you to reach out to Best Buy customer service at 888-237-8289 to express your concerns about the delivery experience. In the meantime, please send us a private message on social media @LGUSSupport with your order details, and we’ll do what we can to assist in ensuring you get the support you need.
We value your loyalty and are committed to making sure you have a better experience moving forward. ^Juvy
Terrible install service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could review the product but I'm on my 3rd canceled install because best buy doesn't know the difference between an install and takeaway
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Taylor. Thank you for sharing your experience with the LG Dishwasher (LDPH5554S) model. We understand your concern when installation appointments are repeatedly canceled, especially when you're excited to use your new product. We strive to provide excellent services and ensure a smooth experience. We recommend contacting Best Buy directly at 888-237-8289 to clarify the situation and reschedule the installation correctly. In the meantime, please feel free to send us a private message on social media @LGUSSupport with more details, and we can assist you with any concerns regarding the product once it's installed.
We’re here to ensure your experience improves, and we appreciate your patience as you work through this. ^Juvy
Leaked after one week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaked after one week of use. Damaged our floor. Quality control is not good.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jason. Thank you for sharing your experience with us. We understand your concern about the LG Dishwasher (LDPH5554S) model didn't meet your expectations, especially with the leaking issue you've encountered. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To start, we recommend checking the door seals and ensuring they are properly aligned and free from debris. A small issue with the seal could sometimes lead to leakage. For more information, visit https://www.lg.com/us/support/help-library/lg-dishwasher-troubleshooting-leaking-issues--1390840766052. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore further troubleshooting steps or assist with a warranty claim if needed. We appreciate your patience as we work together to find a solution. ^Juvy
- Pros mentioned:Noise level
LG 24'' dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.About 20 years ago, we had a house fire caused by a faulty dishwasher. After that, we looked for reviews on dishwashers and decided to buy this dishwasher. It has been the best dishwasher by far since then we have moved twice and in both new houses, we purchased the dishwasher I will only purchase an LG dishwasher. They are quiet. They are reliable and they have amazing service.
I would recommend this to a friend Nice but could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice dishwasher. There are a few things that are not great. The bottom rack prongs and wires are way too far apart and it makes it hard to wash small bowls that need to be washed on the bottom rack only. Also the silverware basket space should be more. It is more bulk plastic than space for silverware. The one hour wash is not as efficient on the bottom rack as i would like. We prerinse every dish too. My old dishwasher that this replaced had a great drying function. This one does not get everything dry.
I would recommend this to a friendExcited to Use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excited to use it. Home is not finished yet. But, it looks good.
I would recommend this to a friendScam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t received the dishwasher yet. Just wanted to leave a review on the store itself. I purchased the dishwasher in Rancho Cucamonga California. I was forced to buy a dishwasher install kit for 3499. I am installing it and did not need the install. Kit did not know That they charged me for the kit until I left the store and saw it on my receipt. Back to the store to tell them that I did not want it. It was the law that they had to sell me the kit never heard of such a thing I think that it was some kind of upsell, very disappointed. Last time I went to that store to buy a TV they were trying to sell me an electricity cleaner for $150. I was so upset I left without the TV and the so-called electricity cleaner. I think this store should be investigated about selling items, and adding them to your purchase without your knowledge. I will be taking this further. PS when I install the dishwasher myself. I will do a review on it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for sharing your experience with us. We understand your concern about your recent purchase of the LG Dishwasher (LDPH5554S) model has been affected by unexpected charges for the installation kit and issues with the store's practices. We strive to provide excellent services and ensure a smooth and seamless shopping experience. Regarding the installation kit, it might be helpful to review the store's policies on mandatory purchases and confirm whether any fees were applicable. For your dishwasher installation, please ensure that all connections are properly made and that the unit is level to avoid any issues with performance.
For any additional support with the dishwasher itself, please send us a private message on social media @LGUSSupport. Our team will be more than happy to assist you with installation tips or troubleshooting once you’ve installed the unit. We appreciate your patience and look forward to hearing your feedback on the dishwasher. ^Juvy