Customer Ratings & Reviews
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers are delighted by the quietness and excellent cleaning performance of this dishwasher. The third rack and ease of use are also appreciated by users. Its design is considered aesthetically pleasing and the capacity is a plus.
This summary was generated by AI based on customer reviews.
The BEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dishwasher from #1 store Best Buy (Newington,CT)
I would recommend this to a friendDon't buy from Best Buy!!!!! You've been warned!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher has not worked properly since we bought it. We have had the installers out 3 times to try to check how level it is, and for other issues and it still doesn't work. Best Buy was been absolutely NO HELP at all! I would highly recommend buying applicances from anywhere but Best Buy. They do not stand by what they sell, and only hide behind their 15 day return policy (even though it takes more days than that for the installers to come back out to supposedly "fix" things). And working with LG to get them to fix it or exchange it has been just as bad. Please, buy your applicances from anywhere other than Best Buy if you want to be protected in case you happen to get a lemon. These things happen, and we just want to exchange for a new one, we are not even looking for a refund. But Best Buy doesn't care at all about customer service. Do NOT buy from them!!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sherri. Thank you for sharing your experience with us regarding the LG Dishwasher (LDPH5554S) model. We understand your concern about a product that doesn’t meet your expectations, especially after multiple attempts to resolve the issue. We aim to provide excellent products and services that make everything easy and enjoyable.
To help with the dishwasher, it might be worth checking if it’s properly connected to the water supply and ensuring the drain hose isn’t kinked or blocked, since that can sometimes cause issues. But we know you’ve already had a few visits from installers, so let’s take a more personal approach to get this sorted out.
Feel free to send us a private message on social media @LGUSSupport with more details about what’s going on, and our team will be more than happy to help you find a solution or set up an exchange if needed. We’re here for you and appreciate your patience as we work together to make this right. ^Juvy
Does what it says
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans as it should- can’t say anything bad or extremely good.
I would recommend this to a friendLG Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works and looks great. would recommend this dishwasher
I would recommend this to a friendDisappointing installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed in the installation. I was told that the install team would be top-notch and therefore I paid for the additional service. The installation team came and was perfectly nice, however, they could not install my dishwasher as I had been told they would. There was zero communication in advance that I should check the waterline connection size, and that it may not fit the dishwasher. Because of the discrepancy, the dishwasher was not installed, and I have been doing dishes for several days. I am waiting for a new install, but was told that I would be responsible for purchasing an adapter. I was told that I would be told what adapter size to buy, however, that did not happen. I was also told that I would get a call back to schedule the reinstall, but I never did. Therefore, I had to do it myself online. Overall, the install has not met my expectations nor the agreement with Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jessica. Thank you for sharing your experience with us. We understand your concern with the installation process of your LG Dishwasher (LDPH5554S) model. The lack of guidance on the waterline connection and the confusion around the adapter size is not the smooth experience we want to provide. In the meantime, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
We want to ensure that your dishwasher is installed correctly and that you’re fully supported through this process. To help resolve this, we recommend contacting us directly with the specific details of the adapter size needed, and we’ll guide you to the right solution. It’s also important that we follow up on the missed callback regarding the reinstall, so please reach out via private message on social media @LGUSSupport with your purchase and installation details, and we’ll escalate the issue for a faster resolution. ^Juvy
Shhh, do you hear that? Me either.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing runs at around 42 dB, which is basically whisper‑quiet—quiet enough that you’ll start checking if it’s actually on or if it just decided to take a personal day. Meanwhile, inside, the QuadWash arms are doing martial arts on your plates, spinning and spraying like they’re auditioning for a dishwasher action movie. The 3rd rack is the real MVP—perfect for all the weird utensils you swear you don’t remember buying. It’s like the dishwasher looked at your chaotic kitchen drawer and said, “Don’t worry, I got this.” And the TrueSteam feature? That’s the dishwasher equivalent of exfoliating, moisturizing, and applying a vitamin C serum. Your glasses come out so spotless they’ll make your reflection look high‑definition. Personality Traits of Your Dishwasher - Quiet but powerful — like someone who lifts in silence at 5 AM. - Organized — adjusts racks like it’s playing Tetris on expert mode. - Smart — Wi‑Fi enabled, because even your dishwasher needs to be online in 2026. - Judgmental — blasts away food residue like it’s offended you let it sit that long. Final Verdict 5 out of 5 stars — This dishwasher is cleaner, quieter, and more put‑together than most people you know. Honestly, if it starts giving motivational speeches while drying, don’t be surprised.
I would recommend this to a friendDishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher good material no complaints thanks
I would recommend this to a friendLg dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dishwasher would definitely recommend!!!
I would recommend this to a friendNot as functional as we thouhgt for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a Samsung prior to this one and this LG just does not add up. Has less space to load bowls and the 3rd top utensil shelf is difficult to load and does not accommodate the knives as well. Very disappointed in this model and it was mor expensive.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Dolly. Thank you for sharing your experience with us regarding your LG 24" Top Control Smart Built-in Tub Dishwasher. We understand your inquiry that the loading capacity and the 3rd rack design didn't meet your expectations for the money spent. We appreciate your feedback on the space for bowls and the utensil shelf's functionality. For further assistance and any specific concerns you may have about your dishwasher's features, please send us a private message on Social Media @LGUSSupport.
https://www.bestbuy.com/product/lg-24-top-control-smart-built-in-tub-dishwasher-with-3rd-rack-quadwash-pro-and-46db-stainless-steel/J7G56588LY
We appreciate your patience. —Renzo
Average of dishwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry the dishes as well as we expected. Everything else works great!
I would recommend this to a friendTotally Disappointed with My Purchase
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sorry I listened to the positive reviews for this machine and have to give a very negative review. First, the "free" installation wasn't "free" since lines and water connections had to be changed. The machine came with the wrong bottom rack. But, worst of all, plates, bowls and glasses come out dirty, even after scraping off the loose food, as instructed by LG. Cooking spray, egg residue, dried-on sauces and other "dirt" remains. And some glasses come out with black spots; some even crack or break if they touch another item! I regret my purchase, especially since LG has not been able to provide any useful suggestions about how I can get this machine to work properly. Back to hand-washing! I'd get a new machine if they weren't so expensive and if installation wasn't expensive as well.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bennett. Thank you for sharing your experience with your LG Dishwasher (LDPH5554S) model. We understand your concern about your unit isn’t delivering the clean results you expect. We strive to provide reliable, high-quality products and ensure a smooth experience. To improve performance, try running a cleaning cycle with an LG dishwasher cleaner or a cup of white vinegar on the top rack. For more help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547. You can also message us on social media @LGUSSupport for personalized tips. We appreciate your patience and feedback. ^Juvy
Low quality, no backing from best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Avoid. Makes noises with every cycle change (dry rubber to metal rubbing noise). Best Buy wouldn’t take it back. We had out kitchen aid die. Should have bought a Bosch. Skip this brand.
No, I would not recommend this to a friendNot A Good Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is not good. We had it for about a month, tried to see if things would get better. They didn't. The washer itself does not clean as well as our old GE that unfortunately died. That's my biggest complaint. I have to re-wash items or basically have them clean prior to putting in the dishwaher. Also, the top rack has angled stems, and nothing fits right.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tony. Thank you for sharing your experience with us. We understand that the performance of your LG Dishwasher (LDTH5554S) model, hasn't met your expectations. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To help with the cleaning performance, we recommend checking that your spray arms are not blocked by any items or debris. Sometimes, if dishes are placed too close together, water may not circulate effectively, which can affect cleaning. You can also try using a dishwasher cleaner or running a cycle with a cup of white vinegar on the top rack to remove any buildup that could impact cleaning efficiency. For more help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547. As for the top rack, we understand that the angled stems can be a bit tricky when it comes to fitting certain items. If you're having trouble with specific dishware, we suggest adjusting the rack position if possible or using the dedicated top rack slots for smaller or lighter items. For guidance, visit https://www.lg.com/us/support/help-library/lg-dishwasher-tine-rack-adjustment--1366645531607. We’d love to assist you further. Please send us a private message on social media @LGUSSupport, and we’ll work together to explore more personalized solutions for you. ^Juvy
How to Lose a Customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is about the ordering experience and customer support from Best Buy. The entire ordering ideal was a bait and switch at best, and straight up fraud objectively. After the technician informed us "free installation" meant "not free installation" we contacted Best Buy customer service. According to the rep from Best Buy, free installation meant free installation. However, today when the technician returned 10 days later he repeated what he originally told us. When we contacted Best Buy customer service (while he was there and the call was on speaker), we apparently were put in contact with a malfunctioning AI who could neither comprehend what we were saying, told the tech he shouldn't be talking to us and he shouldn't be talking to best buy, and was pretty much the opposite of helpful. We ended up paying out of pocket for our "free installation" that was confirmed to be for everything when we specifically asked the first Best Buy representative 10 days ago. There was no offer to fix the situation. Needless to say, I will no longer be making purchases from Best Buy as they are far from the only player in town. I'll go to Lowe's where at least the have veteran discounts. This is by far the most incompetent and frustrating experiences I've ever had. Oh, I almost forgot - our old dish washer will be hanging out in the garage for several days while we can air for the haul away I purchased to actually happen. Who knows if it will though - I've had three different companies, 4 different appointments, 6 different delivery windows all for this one dishwasher.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Charles. Thank you for sharing your experience on your LG Dishwasher (LDTH5554S) model. We understand your concern about the issues you faced with the ordering and installation process through Best Buy and the unexpected costs and service issues. We aim to provide excellent services and ensure a smooth experience Please send us a private message on social media @LGUSSupport with your purchase details, and we will escalate your concerns to ensure that they are addressed properly. We will also review this issue with Best Buy to help improve their processes. Your feedback is valuable, and we’re committed to improving our services and partnerships. If there are any specific aspects you’d like to address further, or if there’s anything else we can do to assist, please feel free to reach out. ^Juvy
Good but wish it had better drying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes well but left much to be desired when it came to drying. My dishwasher was wet and so was my dishes.
No, I would not recommend this to a friendFlustercluck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st install was a no-show. Had no dishwasher in my home as I had removed the old one in anticipation of the new one. No correspondence at all. Then I went to pick it up, and it wasn't where I was told it was. Finally picked it up and when I unboxed it, the dishwasher was dented big time. Re-scheduled the install, but they just dropped it off and never installed it. I had to pay someone to install it because of how long we were without one, and all I got was a $100 gift card. Missed 2 days of work waiting around, and came out of pocket more than the gift card value. Geek Squad is a joke, and it's blemeshing the reputation of Best Buy. I've spent over $30,000 furnishing my homes just in the last 6 years. Might be time for me to switch.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chris. We truly appreciate you taking the time to share your experience with the LG Dishwasher (LDPH5554S) model. We understand your concern about dealing with multiple delays, unexpected damage, and the added inconvenience of having to arrange installation independently. We strive to provide high-quality products that exceed our customer's needs and expectations. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. While fulfillment and delivery services are managed directly by the retailer, we’re here to ensure that your LG dishwasher performs at its best now that it’s in your home. If you have any concerns with setup, cycles, or features like QuadWash or Dynamic Dry, we’d be more than happy to assist. Please send us a private message on social media @LGUSSupport so we can provide the dedicated support you deserve. We’re here for you every step of the way. ^Juvy
Delivery Promise Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the second time in the past 3 years, I was given a delivery date and waited all day with no word from Best Buy that my delivery was being rescheduled. It is too early to offer an evaluation of the dishwasher, but I would strongly suggest that you not promise delivery dates that you can not honor.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bob. Thank you for sharing your experience with us. We understand your concern about the delivery issues for your LG Dishwasher (LDTH5554S) model. We strive to provide exceptional services to ensure a smooth experience. Your feedback is important, and we'd like to assist you further.
For delivery concerns, we recommend verifying the delivery schedule with Best Buy customer service at 888-237-8289, and confirming any changes ahead of time. For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Juvy
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all, keeps leaving dishes wet and I have tried multiple ways according to the instructions and still not working. I regret not buying what I owned before and wanted to give a try to LG products. Also, the Installations was not worked it getting it for free, bad experience overall.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carolina. Thank you for sharing your experience with us. We understand your concern about your LG Dishwasher (LDTH5554D) model has not been performing as expected, particularly with leaving dishes wet. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
To help improve drying performance, we suggest checking the dishwasher’s drying options in the settings. You can try selecting a higher heat setting or turning on the "Extra Dry" option if available. Additionally, ensure that the rinse aid is filled to ensure optimal drying. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758. If these steps do not improve the results, please send us a private message on social media @LGUSSupport, and we will work with you directly to find a solution.
We truly value your decision to try LG products, and we’re committed to making sure you have a better experience moving forward. ^Juvy
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Theres a bad a smell after every wash, even after cleaning.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for reaching out about your LG Dishwasher (LDTH5554S) model. We understand how important it is for your appliance to stay fresh and odor‑free, and we appreciate you sharing the details.
A helpful step to try is running the Tub Clean cycle with an approved dishwasher cleaner to remove any hidden buildup. Also, make sure to regularly clean the filter and spray arms, as trapped food particles can cause lingering odors even after a wash. You can find step‑by‑step guidance here: https://www.lg.com/us/support/help-library/lg-dishwasher-maintenance--1433962981524. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can provide more personalized support. ^Juvy
Terrible product and service!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product! Constantly leaks and throws an error! Best Buy refuses to service and LG just says unplug for 48 hours!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bryan. Thank you for taking the time to share your experience with the LG Dishwasher (LDPH5554S) model, especially regarding the leaking and error issues. We really aim to provide reliable, high-quality products and make sure everything runs smoothly.
If you're experiencing water leakage and error messages, first check if the dishwasher is level and securely installed, as an unlevel unit can cause performance issues. Also, inspect the filter and drain hose for clogs. For some error codes, a quick power reset by unplugging the unit for 3 to 5 minutes can help. For more assistance, check these links: https://www.lg.com/us/support/help-library/lg-dishwasher-troubleshooting-leaking-issues--1390840766052 and https://www.lg.com/us/support/help-library/lg-dishwasher-error-code-list--20150933422943.
We’d love to assist you further. Just message us on social media @LGUSSupport, and our support team will be happy to help. ^Juvy