Customer Ratings & Reviews

Hi, Amanda. Thank you for sharing your experience with the LG Dishwasher (LDTH5554S) model. We appreciate the details you’ve provided about both the wash and dry performance as well as the unit’s current status.

For troubleshooting, please try running the Tub Clean cycle with an approved dishwasher cleaner, as buildup can affect both cleaning and drying performance. Also, ensure that the rinse aid dispenser is filled, since rinse aid is essential for proper drying results. For more information, visit https://www.lg.com/us/support/help-library/not-drying-dishwasher--20150933408322. If the dishwasher remains non‑functional, please check out https://www.youtube.com/watch?v=3oZxKpoStHg. For further assistance, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you. ^Juvy

Hi there. Thank you for taking the time to share your feedback about the LDPH5554S dishwasher. We understand that this model hasn’t met your expectations — especially coming from a previous LG unit you were satisfied with for over a decade. We understand how frustrating it must be that the tine layout and upper rack adjustability don’t support your wine glasses or provide the flexibility you were looking for. While this model does feature height adjustment and partial folding tines for some loading versatility, we know that may not compare to what you were used to. Some customers have found success with aftermarket stemware holders or using the Extra Dry + Night Dry options to help better secure and dry items. We’d love to explore other tips or see if adjustments can be made to help improve your experience. Please send us a private message on social media @LGUSSupport so we can support you further. Your loyalty to LG is appreciated, and we hope to restore your confidence in us. —Avril

Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDTH5554S) model. We understand your concern about a dishwasher doesn’t meet your cleaning expectations, especially after investing in a trusted brand. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. To help improve the cleaning performance, we recommend checking the spray arms for any blockages and ensuring that dishes are loaded properly for optimal water flow. For more help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547. Your feedback is crucial, and we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore additional troubleshooting steps and potential solutions. We appreciate your patience as we work together to enhance your experience. ^Juvy

Hi, Michael. Thank you for sharing your experience with the LG Dishwasher (LDPH5554D) model. We understand how important it is for your appliance to perform reliably, and we appreciate you taking the time to let us know what’s been happening. If your unit has experienced repeated leaks, one step you can try is inspecting the door gasket and spray arms to ensure they’re clean and properly seated. Debris or misalignment can sometimes cause water to escape during cycles. Also, make sure the dishwasher is level and that the inlet hose and drain hose connections are secure. For more help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-troubleshooting-leaking-issues--1390840766052. If you’d like us to assist further, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy

Hi, Ralph. Thank you for sharing your experience with us. We understand your concern about dealing with a dishwasher that doesn’t clean your dishes properly, especially when you’re already putting in the effort to pre-clean them. We want to help resolve these issues for you.

It sounds like there may be a few factors contributing to your dissatisfaction with this unit. One troubleshooting step you can try is to check the spray arms and ensure they are not clogged or obstructed, as this can prevent water from reaching all areas of the dishwasher. Additionally, adjusting the rack height or reconfiguring the placement of items could help the water reach your glasses and utensils more effectively.

If the middle rack isn’t holding stemware properly, consider adjusting the rack to a more stable position or using the appropriate cycle for delicate items. We also recommend using a dishwasher cleaner to remove any buildup or residue that might be impacting performance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547.

Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further with troubleshooting or even explore possible solutions to ensure you're satisfied with your unit. ^Juvy

Hi, Michael. Thank you for sharing your experience with us. We understand your concern about the delivery service for your LG Dishwasher (LDPH5554D) model, especially considering the circumstances with your wife’s disability. We strive to provide exceptional services and ensure a smooth experience. We encourage you to reach out to Best Buy customer service at 888-237-8289 to express your concerns about the delivery experience. In the meantime, please send us a private message on social media @LGUSSupport with your order details, and we’ll do what we can to assist in ensuring you get the support you need.

We value your loyalty and are committed to making sure you have a better experience moving forward. ^Juvy

Hi, Rebecca. Thank you for sharing your feedback with us. We understand your concern about your LG Dishwasher (LDTH5554S) model that making noise and not drying items on the top rack as expected. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For the noise issue, first, check that the dishwasher is properly leveled and that nothing is obstructing the spray arms or other moving parts inside the unit. Additionally, ensure that the filter is clean and free of debris, as a clogged filter can contribute to increased noise. For more help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351. Regarding the top rack drying issue, this could be related to a few things: Overloading the top rack can prevent proper airflow, making it harder to dry items effectively. Ensure you’re using rinse aid, as this helps with drying performance, especially on the top rack. Check that the water temperature is set high enough for optimal drying. It should ideally be around 120°F/49°C. For more information, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758.
If these steps don’t improve drying performance, please don’t hesitate to reach out to us via private message on social media @LGUSSupport, and we’ll be happy to assist you with further troubleshooting or service. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand your concern about having issues with your LG Dishwasher (LDTH5554S) model and face delays with the repair process. We strive to provide high-quality products and exceptional services to ensure a smooth experience.

To help address the issue, we recommend checking if the dishwasher’s filter is clean, as clogged filters can sometimes cause performance issues. Additionally, ensure that there’s no obstruction in the drain hose, as that can affect functionality as well.

Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you directly, explore your options, and ensure that we get the issue resolved. We're committed to providing the support you need and making things right. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDTH5554S) model. We understand your concern about dealing with a defective unit. We aim to provide reliable, high-quality products exceeding our customer's needs. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you need further assistance, please reach out to us via private message on social media @LGUSSupport, and we can assist you in expediting the reservice or replacement process. Your satisfaction is important to us, and we’re here to help resolve this issue as quickly as possible. ^Juvy

Hi, Taylor. Thank you for sharing your experience with the LG Dishwasher (LDPH5554S) model. We understand your concern when installation appointments are repeatedly canceled, especially when you're excited to use your new product. We strive to provide excellent services and ensure a smooth experience. We recommend contacting Best Buy directly at 888-237-8289 to clarify the situation and reschedule the installation correctly. In the meantime, please feel free to send us a private message on social media @LGUSSupport with more details, and we can assist you with any concerns regarding the product once it's installed.

We’re here to ensure your experience improves, and we appreciate your patience as you work through this. ^Juvy

Hi, Jason. Thank you for sharing your experience with us. We understand your concern about the LG Dishwasher (LDPH5554S) model didn't meet your expectations, especially with the leaking issue you've encountered. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To start, we recommend checking the door seals and ensuring they are properly aligned and free from debris. A small issue with the seal could sometimes lead to leakage. For more information, visit https://www.lg.com/us/support/help-library/lg-dishwasher-troubleshooting-leaking-issues--1390840766052. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore further troubleshooting steps or assist with a warranty claim if needed. We appreciate your patience as we work together to find a solution. ^Juvy