Customer Ratings & Reviews
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- Model:
- LDPH7972S
- SKU:
- 6511787
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 24" Top Control Smart Built-In Tub Dishwasher, highlighting its quiet operation and excellent cleaning performance. Many appreciate the interior lighting, ease of loading, and ample capacity. However, some customers have expressed concerns regarding the rack durability and door mechanism. A few customers also mentioned long cycle times and minor installation issues.
This summary was generated by AI based on customer reviews.
A Solid replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has all the features my old Kenmore Elite dishwasher had and looks nicer, however, I’m not a fan of the new configuration of the racks because they don’t fit the size+spacing of the rack wires that hold my dishes and bowls and may break if they jiggle.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We understand your concerns about the rack configuration on your new LG dishwasher, especially if it does not accommodate the size and spacing of the rack wires as comfortably as your old Kenmore Elite dishwasher did. Your feedback is valuable to us, and we apologize for any inconvenience this may have caused.
We appreciate you sharing your thoughts on the design of the racks, as it helps us identify areas for improvement in our products. If you have any further feedback or need assistance with your dishwasher, please don't hesitate to reach out to us. We strive to provide high-quality products that meet your expectations, and we are here to support you with any concerns you may have. Thank you for choosing LG for your home appliances. ^Cris
Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but a louder then expected. The lg app is very nice to use with it.
I would recommend this to a friend- Cons mentioned:Rack
Don't buy this.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The middle rack was very poor and would not close properly. This prevented being able to close the dishwasher and run it. Just called LG service and will have to wait a minimum of 2 weeks and all they are going to do is send a part that I have to figure out how to install.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand your concern about having issues with the middle rack preventing proper operation. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. In some cases, adjusting the rack height or ensuring the tracks are fully aligned can help before replacement parts are installed. If the rack is misaligned, try gently lifting and repositioning it on the rails. For more help, you may visit https://www.youtube.com/watch?v=JCfwVIU18LQ.
We want to ensure your dishwasher is working as expected. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist further. ^Juvy
Trash Product and LG is a horrible manufacturer.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All LG products are trash and poorly designed. We purchased this dishwasher last year (delivery: 01/24). It worked and did what it was supposed to do. It broke after a year and a half of usage. The CONTROL BOARD failed, and after taking a month with Best Buy Geek Squad to install a new control board, the next day it broke again. What is funny about this new board is that it was supposedly a newly designed one, since there was a service bulletin out on the original board. Please save your money and purchase from another manufacturer because LG does not know what they are doing. We bought a refrigerator that had an icemaker that broke in only a few months. They should give up and just stick to televisions.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We appreciate your input and the opportunity to help improve your setup.
If the control board has failed more than once, we recommend performing a full power reset by unplugging the unit for five minutes and plugging it back in—this can help clear residual errors and restore basic functionality. Also, ensure the dishwasher is connected to a surge-protected outlet to prevent future electrical damage to sensitive components like the control board.
We’d be glad to explore tailored solutions with you. Please send us a private message on social media @LGUSSupport and our team will be happy to assist you directly. ^Juvy
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Like the steam features. Still playing with it. Dishes come out wet but that could be operational error on my part
I would recommend this to a friendNot black
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two things bother me about this dishwasher. First and foremost, the dish trays are not very well designed to hold bowls. The racks aren’t adjustable enough to accommodate different sizes. The second thing that bothers me, this is probably my fault for buying a “black stainless steel”. It isn’t black, it is gray and doesn’t match my other true black appliances.
No, I would not recommend this to a friendFantastic Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this dishwasher. The steam function does so much more than our previous one without. The LED time on the front counting down the cycle is very handy too
I would recommend this to a friendSolid doshwasher, worth your time and money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price compared to the lower LG models imo. Really great washing overall. 0 issues, better than 20-30 year old clunker dishwashers.
I would recommend this to a friend- Cons mentioned:Rack
I would stay away from this model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The glasses rack broke after 1 use. After confirming the dishwasher was level they sent another rack to us after 6 weeks. The new rack lasted about a month before failing. I would stay away from this model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand how important durability is, especially when it comes to convenient features like the Glide Rail or adjustable rack system. Our aim is to provide top-quality products that meet your needs. If the rack is loose, check that the clips and adjusters are secure and that lighter items are evenly distributed for balance.
We appreciate your patience with the replacement and want to ensure your dishwasher functions properly. Feel free to message us privately on social media @LGUSSupport so we can address your situation and explore options. We’re here to help you get the best from your LG product. ^Juvy
Open box not working how was supposed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why 2 stars? I purchased an open-box LG dishwasher from Best Buy, which was supposedly tested by their team. Unfortunately, it turned out to be a disaster. Scheduling a pickup for the return was extremely difficult, so I ended up having to return the product to the store myself. Overall, this open-box purchase was not a good experience.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Vasile. Thank you for sharing your experience with us. We understand your concern about having been to purchase an open-box LG Dishwasher (LDPH7972S) model, only for it to not meet your expectations, especially after the challenges you faced with scheduling the return. We strive to provide top-notch products and exceptional services to ensure a smooth experience.
If you decide to give LG another try, we’d recommend looking into our new, fully tested models, which come with the assurance of a warranty and support from our team.
We would love to assist you with any future purchases or to help troubleshoot if you ever experience issues with one of our products. Please send us a private message on social media @LGUSSupport with your details, and we’ll be happy to explore the best solutions or help with any questions you may have.
We appreciate your feedback and look forward to assisting you. ^Juvy
- Cons mentioned:Rack
Don’t buy. Faulty slides.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 week of usage the middle rack slides start failing, this is the second one we in less than 1 month. I’m retuning this one and exchanging it for a different brand. Low quality
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Luise. Thank you for sharing your experience with us. We understand your concern about the LG Dishwasher (LDPH7972S) model that hasn't met your expectations. We really aim to provide top-notch products and make sure everything runs smoothly.
To troubleshoot, it might help to check that the rack is lined up properly on the rollers, since a little misalignment can sometimes cause it to slide awkwardly. If you need more assistance, feel free to visit https://www.lg.com/us/support/help-library/lg-dishwasher-tine-rack-adjustment--1366645531607. If the issue keeps happening, we’d be more than happy to walk you through any possible solutions or replacements if needed.
Just send us a private message on social media @LGUSSupport, and our team will be more than willing to help you sort things out and explore other options to make sure you’re satisfied. ^Juvy
- Cons mentioned:Rack
Bad performance, design and gives gurgling sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a year, the machine started giving a gurgling sound. Expected more from LG. Top rack is useless, always leave smaller items either unclean or soapy needing to wash again. The bottom rack is poorly designed and the gaps are big for the items to fall out
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your feedback with us. We understand your concern about experiencing these issues with your LG Dishwasher (LDPH7972S) model. We strive to provide high-quality products that exceed our customer's needs and expectations. The gurgling sound may indicate a partial drain blockage—cleaning the filter, spray arms, and drain hose can help improve water flow. For more information, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351. To enhance cleaning performance on the top rack, try using the Turbo Cycle and Adjustable Spray Intensities, ensuring items are securely positioned to avoid blocking the spray arms. For the bottom rack, adjusting the foldable tines can help stabilize smaller items. For guidance, visit https://www.youtube.com/watch?v=JCfwVIU18LQ. If you need further assistance, please send us a private message on social media @LGUSSupport, and we’d be happy to explore solutions. ^Juvy
Dishwasher Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine with LED lighting and (3) racks. One is even adjustable. Installation was professional and impressive by their team.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to know what happened, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Solid upgrade from my existing washer.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjot the steam cleaning feature. The hour wash cycle is nice too.
I would recommend this to a friendTotal happiness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher it’s one of the best purchases I have ever done in my life. I can’t describe the happiness this machine added to my life.
I would recommend this to a friendLG Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dish washer, good sales help, great showroom, expert delivery and installation.
I would recommend this to a friendLG Reliable!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek and quiet. Love the stainless steel look. LG appliances are very reliable. I have a LG stove top, microwave, refrigerator and dishwasher
I would recommend this to a friendCan’t wait
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven’t been able to take delivery as of yet. I am excited to get to use it once my kitchen is finally finished and all appliances are in.
I would recommend this to a friendNice and Quick. Timer in the front.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great. Quite. I like to light in front when loading more that I though. I would recommend this unit to others.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works so well, it's so quiet. I love the utensil rack
I would recommend this to a friend