Customer Ratings & Reviews
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- Model:
- LDPH7972S
- SKU:
- 6511787
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 24" Top Control Smart Built-In Tub Dishwasher, highlighting its quiet operation and excellent cleaning performance. Many appreciate the interior lighting, ease of loading, and ample capacity. However, some customers have expressed concerns regarding the rack durability and door mechanism. A few customers also mentioned long cycle times and minor installation issues.
This summary was generated by AI based on customer reviews.
Not worth the extra step and time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissapointed with this dishwasher! The dishwasher leaves the dishes sopping wet! The cycles are too long. You cannot stop and open the dishwasher once it has started! Too many issues!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience on your LG Dishwasher (LDPH7972S) model. We regret the disappointment and inconvenience you experienced with the product. We understand that the dishwasher's performance, including the wet dishes and long cycles, did not meet your expectations. This is certainly not the quality we want our customers to experience with our products. We want to help fix this issue. Please visit this link: https://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Horrible installation still doesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to give a higher rating, however, the dishwasher has not worked since it’s been installed. I have literally called Best Buy six times to try to schedule a repair. My frustration at this point is undeniable. I’m crossing my fingers that someday when my dishwasher doesn’t work, it was the right choice.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Becky. Thank you for your feedback on the LG dishwasher. We apologize for the inconvenience you have faced and for the multiple calls you had to make for repair scheduling. Your satisfaction is important to us, and we want to make things right. Please contact us on Facebook or Twitter @LGUSSupport so we can assist you in resolving the issues with your dishwasher. ^Dan
- Cons mentioned:Installation
CAUTION: Does BB Support Customers on Claims?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged Floors Post Installation. No Support 20 day
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mark. Thank you for reaching out and sharing your experience with us. We understand how concerning it is to have damaged floors following the installation of your LG Dishwasher (LDPH7972S) model. We strive to provide excellent services and ensure a smooth and seamless experience. Please contact Best buy customer service at 888-237-8289 to discuss the damage and seek a resolution. It’s important to document the damage and any communication for reference. If you need additional support or have further questions, please send us a private message on social media @LGUSSupport. We're here to assist you and ensure your concerns are addressed. We appreciate your patience and look forward to helping you. ^Juvy
Not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected a higher quality but this washer isn't drying my dishes. They come out dripping wet on every setting.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We're truly sorry to hear about the issues you've encountered with the drying performance of your LG Dishwasher (LDPH7972D) model. This is certainly not the experience we want for our customers, and we apologize for any inconvenience this has caused. We would like to assist you further to address this matter and ensure your satisfaction. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/not-drying-dishwasher-CT10000009-20150621962758. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
LG 24" Dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brand new product stopped working in less than five days. We had to call and ask for a replacement to be brought in and installed and are waiting for it to arrive.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing your feedback. We're sorry that the LG - 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher (LDPH7972S) didn't live up to your expectations and caused you inconvenience. LG is continuously working to provide products that meet the evolving needs of our customers. Should you have any other questions or might require additional assistance with your unit, please send us a private message on Facebook or Twitter using @LGUSSupport. It will be our pleasure to assist you. -Shae
Upset
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Products were not delivered. Customer wasted two days waiting and product still has not been delivered!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Patricia. Thank you for sharing your feedback with us. We understand your concern about waiting for your LG Dishwasher (LDPH7972S) model delivery, only to experience delays. We strive to provide exceptional services and ensure a smooth experience.
We recommend contacting Best Buy customer service at 888-237-8289 or delivery service to get an update on the status of your order. If there are any issues that need to be resolved, please feel free to reach out to us via private message onsSocial media @LGUSSupport. We're here to help and will do everything we can to assist you in getting your delivery sorted as quickly as possible.
We appreciate your patience, and we’re confident we can work through this with you. ^Juvy
Can't really review yet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, we've gotten 1 dishCznwasher that was the wrong door style and one dishwasher that was bashed in. Waiting on the third one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Katie. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We're sorry to hear about the delivery of the dishwashers. We strive to provide excellent service and ensure that our customers have a smooth and seamless experience. We are actively working to resolve this issue and ensure that the third dishwasher meets your expectations. Your satisfaction is important to us, and we are committed to making this right for you. Please reach out to us on social media @LGUSSupport for further assistance or updates. ^Juvy
Terrible communication and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven’t gotten it Was supposed to arrive two weeks ago and wasn’t told about delay until day before Terrible communication locally and from the Mainland… o stars
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with us. We understand your concern about experiencing delays with your LG Dishwasher (LDPH7972S) model, especially when communication about the status has been lacking. We strive to provide excellent services and ensure a smooth and seamless experience. Please contact Best Buy customer service at 888-237-8289 for more information about the delay and to get a clearer timeline for your delivery. If you need additional support or have further questions, please send us a private message on social media @LGUSSupport. We're here to assist you and ensure your concerns are addressed. We appreciate your patience and look forward to helping you. ^Juvy
Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delayed 4 weeks after I ordered it and said it was in stock!!! I feel lied to!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brian. Thank you for sharing your feedback on the LG Dishwasher (LDPH7972D) model. We understand how important timely and reliable delivery is. We strive to provide exceptional and hassle-free delivery experience. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Check your purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heating element not working brand new out the box.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ivory. Thank you for taking the time to review the LG Dishwasher (LDPH7972S) model. We're sorry to hear about the issue you experienced with the heating element right out of the box. We strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
- Cons mentioned:Cycle time
Two thumbs up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the look of this dishwasher. We originally purchased a Bosch, and aside from it being damaged upon delivery, I don't think it was worth the hype. The LG is really sleek looking and works great. I like having the 3rd rack and the larger silverware bucket on the bottom (the Bosch one was tiny).. It matches our Samsung fridge nicely. So far no problems with it. The only semi-annoying thing is that the cycles are like 2+ hours. But if you run it before leaving the house or at night, doesn't really matter.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
So far, so good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved how quiet and how well our previous LG dishwasher performed so we went with LG again. No regrets as this one seems to clean just as well and just as silently. Went with the black stainless as we are converting all of our kitchen appliances to that color. Couldn't be happier at this point.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer for our needs. We replaced one 24 years old that was still working well. This is much quieter and more energy efficient. seems to do a great job using Cascade platinum.
I would recommend this to a friend - Pros mentioned:Noise level
Great choice!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I finally replaced my 14-year old Contractor supplied dishwasher with the new LG Dishwasher. Great choice, great install experience and a welcome relief to my old unit. The LG is so quiet, i don’t even remember that i started it. The “END” light indicator lets me know when it has finished and stays visible until I open the door. I am very pleased with my choice.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Works Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice dish washer very quite, cleans really well. Would recommend to anyone.
I would recommend this to a friend - Pros mentioned:Cleaning performance
2nd ever Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from a 10 plus year old kitchen aid, this thing absolutely leaves my dishes and utensils spot less. My only gripe is the audio level of this machine i thought it would be whisper quiet but it is not. Quiet still but wish it was quieter.
I would recommend this to a friend - Pros mentioned:Noise level
Value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ultra quiet sleek dish washer. Ive had it for a month now, and absolutely no issues. Control panels easy to use and understand. I'm happy with my purchase.
I would recommend this to a friend - Pros mentioned:Noise level
Quality & very quiet product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet, quiet when running. Worth the extra money for the quality & features. Would buy again & recommend to friends.
I would recommend this to a friend - Pros mentioned:Interior lighting
Great quality and contemporary
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality ! Sleek and well made. Good value for your money. Highly recommend
I would recommend this to a friend - Pros mentioned:Noise level
LG dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely quiet!! Works great and very easy to install!!
I would recommend this to a friend