Customer Ratings & Reviews
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- Model:
- LDPH7972S
- SKU:
- 6511787
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.5 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 24" Top Control Smart Built-In Tub Dishwasher, highlighting its quiet operation and excellent cleaning performance. Many appreciate the interior lighting, ease of loading, and ample capacity. However, some customers have expressed concerns regarding the rack durability and door mechanism. A few customers also mentioned long cycle times and minor installation issues.
This summary was generated by AI based on customer reviews.
Too powerful dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would rate it higher but it forced us to discard our relatively new sensor sink faucet because the force of the dishwasher had water coming out if faucet whenever the dishwasher was on. Only other option was a separate dedicated line which would require ripping out wall to install line and cost many thousands of dollars nobody told us this could happen
No, I would not recommend this to a friendDrying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is a very good dishwasher, my only problem is drying but ir could be me.
I would recommend this to a friendBEWARE BEFORE YOU BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy won't tell you this but this LG 24" Top Control Smart Dishwasher is a "SPECIAL ORDER DELIVERY" which means the "get it by" date for shipping is most likely NOT when you will get it by. I ordered April 1 for delivery of april 26th which already was not great but meh. Then after confirming my delivery date i start getting notifications and calls saying it's not going to be available until May 28th and there isn't ANYTHING I, them, or anyone can do about it because it's nobody's fault and the terms and conditions say they can do whatever they want. Just another reminder that big companies can afford to do WHATEVER they want and you can't do a thing about it. Better off just doing your dishes by hand than using these predatory chains to buy an appliance that is designed to fail anyway.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to share your experience. We understand your situation regarding of the unexpected delivery delays can be—especially when you're excited to upgrade your kitchen with the LG LDPH7972D Dishwasher. While delivery timelines and fulfillment are managed directly by BestBuy, we’d still love to support you with any setup or performance concerns once your unit arrives. To ensure optimal cleaning results from day one, we recommend using the Auto Cycle and activating the TrueSteam® feature, which helps reduce water spots and improve drying performance.
https://www.lg.com/us/dishwashers/lg-ldph7972d-top-control-dishwasher#pdp_specs
Please feel free to send us a private message on social media @LGUSSupport if you need assistance with your new dishwasher. We’re here to help every step of the way. —Renzo
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it today. It ran for five minutes and stopped. LG has AWFUL support as you call them and they hang up and text you a link to the troubleshooting which is stupid. DO NOT BUY!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand how important it is for a product to function properly and for customer support to be readily available in case of any issues. It is disappointing to hear that your experience fell short of your expectations. We want to assure you that your experience does not align with the level of quality and service we aim to provide. Please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Would like it if it worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn't worked since we got it. Waiting on BB 2 wks
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anne. Thank you for sharing your experience with the LG Dishwasher (LDPH7972S) model. We understand your concern about having an appliance that hasn’t worked since delivery and the additional wait time with Best Buy. We strive to provide reliable, high-quality products and excellent services to ensure a smooth and seamless experience. Please contact Best Buy's customer service at 888-237-8289 to follow up regarding the status of your issue. If there are delays, request expedited service or priority handling to get your appliance operational as quickly as possible.
Please reach out to us via private message on social media @LGUSSupport with your details. Our team will work to assist you in resolving this issue promptly. We appreciate your patience and feedback, and we are committed to ensuring you receive the support you need. ^Juvy