Customer Ratings & Reviews
- Model:
- LDTH5554S
- SKU:
- 6570945
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Dry Quality
Rating 4.4 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the 24" Top Control Smart Built-In Tub Dishwasher, especially regarding its noise level and cleaning performance. Many appreciate the convenience of the third rack and find the dishwasher easy to use. Additionally, customers like the dishwasher's capacity and design.
This summary was generated by AI based on customer reviews.
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy at all, keeps leaving dishes wet and I have tried multiple ways according to the instructions and still not working. I regret not buying what I owned before and wanted to give a try to LG products. Also, the Installations was not worked it getting it for free, bad experience overall.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carolina. Thank you for sharing your experience with us. We understand your concern about your LG Dishwasher (LDTH5554D) model has not been performing as expected, particularly with leaving dishes wet. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
To help improve drying performance, we suggest checking the dishwasher’s drying options in the settings. You can try selecting a higher heat setting or turning on the "Extra Dry" option if available. Additionally, ensure that the rinse aid is filled to ensure optimal drying. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758. If these steps do not improve the results, please send us a private message on social media @LGUSSupport, and we will work with you directly to find a solution.
We truly value your decision to try LG products, and we’re committed to making sure you have a better experience moving forward. ^Juvy
Very disappointed with this dishwasher!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not clean well & has chipped a few of my dishes. This has never happened to me before. I had a GE dishwasher & it cleaned great. I didn’t want another one because it only last 5 years. I read great things about LG dishwasher quality & how it has a low repair rate, so despite the fact that I do not like my LG TV, I thought I’d take a chance with the dishwasher. I’m sorry I did. What a waste of almost $800! I wish I’d spent the money to get my burned out GE motor fixed instead.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDTH5554S) model. We understand your concern about a dishwasher doesn’t meet your cleaning expectations, especially after investing in a trusted brand. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. To help improve the cleaning performance, we recommend checking the spray arms for any blockages and ensuring that dishes are loaded properly for optimal water flow. For more help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547. Your feedback is crucial, and we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore additional troubleshooting steps and potential solutions. We appreciate your patience as we work together to enhance your experience. ^Juvy
Bad warranty repair service
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG repair was needed within six months. Terrible customer service. Kept getting delays on the day repair appointment was scheduled. Unable to contact LG service team directly by phone to help.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about having issues with your LG Dishwasher (LDTH5554S) model and face delays with the repair process. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
To help address the issue, we recommend checking if the dishwasher’s filter is clean, as clogged filters can sometimes cause performance issues. Additionally, ensure that there’s no obstruction in the drain hose, as that can affect functionality as well.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you directly, explore your options, and ensure that we get the issue resolved. We're committed to providing the support you need and making things right. ^Juvy
disappointed - lg dishwasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is awful noisy and it doesn't dry items on top rack
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rebecca. Thank you for sharing your feedback with us. We understand your concern about your LG Dishwasher (LDTH5554S) model that making noise and not drying items on the top rack as expected. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For the noise issue, first, check that the dishwasher is properly leveled and that nothing is obstructing the spray arms or other moving parts inside the unit. Additionally, ensure that the filter is clean and free of debris, as a clogged filter can contribute to increased noise. For more help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351. Regarding the top rack drying issue, this could be related to a few things: Overloading the top rack can prevent proper airflow, making it harder to dry items effectively. Ensure you’re using rinse aid, as this helps with drying performance, especially on the top rack. Check that the water temperature is set high enough for optimal drying. It should ideally be around 120°F/49°C. For more information, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758.
If these steps don’t improve drying performance, please don’t hesitate to reach out to us via private message on social media @LGUSSupport, and we’ll be happy to assist you with further troubleshooting or service. ^Juvy
No backup for defective items
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As per tech the dishwasher they delivered was defective. It was leaking water in the back. Tech said that someone will reach out regarding reservice and replacement but no one answered and i have to call and schedule. 5 days without dishwasher
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDTH5554S) model. We understand your concern about dealing with a defective unit. We aim to provide reliable, high-quality products exceeding our customer's needs. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you need further assistance, please reach out to us via private message on social media @LGUSSupport, and we can assist you in expediting the reservice or replacement process. Your satisfaction is important to us, and we’re here to help resolve this issue as quickly as possible. ^Juvy
Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher leaked after install - requested new one
I would recommend this to a friend- Pros mentioned:Third rack
My new dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love dishwasher exactly what we wanted. Would recommend to family and friends.
I would recommend this to a friend Lookin' good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good. This is my 1st dw in 22 yrs and hopefully my last. to date, it's doing its job.
I would recommend this to a friendDRY DISHES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DOESS NOT LEAVE INTERIOR OR DISHES DRY AT END OF CYCLE
No, I would not recommend this to a friend14 month operating life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased two of these. One 14 months apart. Just as we passed warranty the machine fails. Services from LG are difficult to reach and we experience multiple phone drops. It is a good looking appliancd. I will not by a third LG dishwasher. I do NOT recommend!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, RobertB. We understand how frustrating it can be to experience issues with your LDTH5554S dishwasher after just over a year of use. We appreciate your feedback, and we’d like to look into this further to assist you.
If the dishwasher is not operating, try performing a reset by unplugging the unit or turning off the circuit breaker for 10 minutes before powering it back on. If the unit powers on but isn’t functioning properly, checking the inlet water supply and cleaning the filters may help restore performance.
https://www.lg.com/us/dishwashers/lg-ldth5554s-top-control-dishwasher#pdp_specs
We want to assist you directly to explore possible solutions. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience and the opportunity to make this right.
—Renzo
LG must stand for Low Grade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to know which is more unreliable- the machine or the company itself. 2nd time in 4 years this has broken, three weeks and still no repair date (issue is the motor which the fancy sticker on the front says is guaranteed for 10 years…) Lg’s customer service has been a joke - no updates, no urgency. Their chosen service provider ordering incorrect parts…. My “escalated” issue has apparently not caught anyone’s attention… just awful all around.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback about the LG Dishwasher (LDTH5554S) model. We understand your concern about experiencing repeated issues with your unit, especially given the 10-year motor warranty. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
To address the problem with your motor and delays in service, we recommend checking your service case status directly with LG Support or the authorized service provider. Additionally, ensuring the correct parts are ordered may require verifying the model and serial numbers of your unit.
Please send us a private message on social media @LGUSSupport, and our team will work to escalate your case further and provide updates on your repair. We’re committed to turning your experience around. ^Juvy