Customer Ratings & Reviews

Hi, Amanda. Thank you for sharing your experience with the LG Dishwasher (LDTH5554S) model. We appreciate the details you’ve provided about both the wash and dry performance as well as the unit’s current status.

For troubleshooting, please try running the Tub Clean cycle with an approved dishwasher cleaner, as buildup can affect both cleaning and drying performance. Also, ensure that the rinse aid dispenser is filled, since rinse aid is essential for proper drying results. For more information, visit https://www.lg.com/us/support/help-library/not-drying-dishwasher--20150933408322. If the dishwasher remains non‑functional, please check out https://www.youtube.com/watch?v=3oZxKpoStHg. For further assistance, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you. ^Juvy

Hi, John. Thank you for reaching out about your LG Dishwasher (LDTH5554S) model. We understand how important it is for your appliance to stay fresh and odor‑free, and we appreciate you sharing the details.

A helpful step to try is running the Tub Clean cycle with an approved dishwasher cleaner to remove any hidden buildup. Also, make sure to regularly clean the filter and spray arms, as trapped food particles can cause lingering odors even after a wash. You can find step‑by‑step guidance here: https://www.lg.com/us/support/help-library/lg-dishwasher-maintenance--1433962981524. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can provide more personalized support. ^Juvy

Hi, Tony. Thank you for sharing your experience with us. We understand that the performance of your LG Dishwasher (LDTH5554S) model, hasn't met your expectations. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To help with the cleaning performance, we recommend checking that your spray arms are not blocked by any items or debris. Sometimes, if dishes are placed too close together, water may not circulate effectively, which can affect cleaning. You can also try using a dishwasher cleaner or running a cycle with a cup of white vinegar on the top rack to remove any buildup that could impact cleaning efficiency. For more help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547. As for the top rack, we understand that the angled stems can be a bit tricky when it comes to fitting certain items. If you're having trouble with specific dishware, we suggest adjusting the rack position if possible or using the dedicated top rack slots for smaller or lighter items. For guidance, visit https://www.lg.com/us/support/help-library/lg-dishwasher-tine-rack-adjustment--1366645531607. We’d love to assist you further. Please send us a private message on social media @LGUSSupport, and we’ll work together to explore more personalized solutions for you. ^Juvy

Hi, Charles. Thank you for sharing your experience on your LG Dishwasher (LDTH5554S) model. We understand your concern about the issues you faced with the ordering and installation process through Best Buy and the unexpected costs and service issues. We aim to provide excellent services and ensure a smooth experience Please send us a private message on social media @LGUSSupport with your purchase details, and we will escalate your concerns to ensure that they are addressed properly. We will also review this issue with Best Buy to help improve their processes. Your feedback is valuable, and we’re committed to improving our services and partnerships. If there are any specific aspects you’d like to address further, or if there’s anything else we can do to assist, please feel free to reach out. ^Juvy

Hi, Bob. Thank you for sharing your experience with us. We understand your concern about the delivery issues for your LG Dishwasher (LDTH5554S) model. We strive to provide exceptional services to ensure a smooth experience. Your feedback is important, and we'd like to assist you further.

For delivery concerns, we recommend verifying the delivery schedule with Best Buy customer service at 888-237-8289, and confirming any changes ahead of time. For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Juvy

Hi, Carolina. Thank you for sharing your experience with us. We understand your concern about your LG Dishwasher (LDTH5554D) model has not been performing as expected, particularly with leaving dishes wet. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

To help improve drying performance, we suggest checking the dishwasher’s drying options in the settings. You can try selecting a higher heat setting or turning on the "Extra Dry" option if available. Additionally, ensure that the rinse aid is filled to ensure optimal drying. For more help, you may visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758. If these steps do not improve the results, please send us a private message on social media @LGUSSupport, and we will work with you directly to find a solution.

We truly value your decision to try LG products, and we’re committed to making sure you have a better experience moving forward. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDTH5554S) model. We understand your concern about a dishwasher doesn’t meet your cleaning expectations, especially after investing in a trusted brand. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. To help improve the cleaning performance, we recommend checking the spray arms for any blockages and ensuring that dishes are loaded properly for optimal water flow. For more help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-cleaning--20151094745547. Your feedback is crucial, and we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore additional troubleshooting steps and potential solutions. We appreciate your patience as we work together to enhance your experience. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand your concern about having issues with your LG Dishwasher (LDTH5554S) model and face delays with the repair process. We strive to provide high-quality products and exceptional services to ensure a smooth experience.

To help address the issue, we recommend checking if the dishwasher’s filter is clean, as clogged filters can sometimes cause performance issues. Additionally, ensure that there’s no obstruction in the drain hose, as that can affect functionality as well.

Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you directly, explore your options, and ensure that we get the issue resolved. We're committed to providing the support you need and making things right. ^Juvy

Hi, Rebecca. Thank you for sharing your feedback with us. We understand your concern about your LG Dishwasher (LDTH5554S) model that making noise and not drying items on the top rack as expected. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For the noise issue, first, check that the dishwasher is properly leveled and that nothing is obstructing the spray arms or other moving parts inside the unit. Additionally, ensure that the filter is clean and free of debris, as a clogged filter can contribute to increased noise. For more help, visit https://www.lg.com/us/support/help-library/lg-dishwasher-common-noises--20151094805351. Regarding the top rack drying issue, this could be related to a few things: Overloading the top rack can prevent proper airflow, making it harder to dry items effectively. Ensure you’re using rinse aid, as this helps with drying performance, especially on the top rack. Check that the water temperature is set high enough for optimal drying. It should ideally be around 120°F/49°C. For more information, visit https://www.lg.com/us/support/help-library/lg-dishwasher-not-drying-properly--20150621962758.
If these steps don’t improve drying performance, please don’t hesitate to reach out to us via private message on social media @LGUSSupport, and we’ll be happy to assist you with further troubleshooting or service. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Dishwasher (LDTH5554S) model. We understand your concern about dealing with a defective unit. We aim to provide reliable, high-quality products exceeding our customer's needs. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you need further assistance, please reach out to us via private message on social media @LGUSSupport, and we can assist you in expediting the reservice or replacement process. Your satisfaction is important to us, and we’re here to help resolve this issue as quickly as possible. ^Juvy

Hi there, RobertB. We understand how frustrating it can be to experience issues with your LDTH5554S dishwasher after just over a year of use. We appreciate your feedback, and we’d like to look into this further to assist you.

If the dishwasher is not operating, try performing a reset by unplugging the unit or turning off the circuit breaker for 10 minutes before powering it back on. If the unit powers on but isn’t functioning properly, checking the inlet water supply and cleaning the filters may help restore performance.
https://www.lg.com/us/dishwashers/lg-ldth5554s-top-control-dishwasher#pdp_specs
We want to assist you directly to explore possible solutions. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience and the opportunity to make this right.

—Renzo