Customer Ratings & Reviews
- Model:
- GP60NB50
- SKU:
- 1970008
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the 24x Write/24x Rewrite/24x Read CD - 8x Write DVD External USB 2.0 DVD-Writer Drive, particularly its ease of use, overall performance, USB connectivity, and speed. Many appreciate its compact and portable size, as well as its reasonable price. While the design and compatibility receive positive feedback, a few customers have noted that the drive can be a bit noisy.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Great accessory for today's laptops
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, great price and setup to use right out of the box.
I would recommend this to a friend Not user friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this after reading the poor reviews on the DELL DVD/CD external drive which had been my first choice since I just purchased a new DELL laptop that did not have the CD ROM drive. The software download was awful. No instructions how to run a DVD/movie. Kept getting error messages. Had to install free DVD software/player just to play my movies. I mainly bought this to download software for taxes etc. It is the slowest downloading unit I have ever used and is made very cheaply. I was very close to sending it back, but was able to download my tax software which is my number one concern. Movies were just an added hope that I thought I could use with my new pc. I have had previous LG products and they were all well made, but it seems their quality is dropping. I guess you get what you pay for as the saying goes.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see the GP60NB50 drive did not meet your expectations. We would be happy to look into the issues you are experiencing. Please give our computer specialists a call at 800-243-0000. ^CP
One worked, the other didn't.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Basing my scoring on the one I'm using. However, I purchased two - one for my work desktop computer and one for my husband's computer. Mine worked great with no issues, but we couldn't get the other one to work with his desktop computer.
I would recommend this to a friendBe carefull - you will need to spend more money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After connecting the drive to my computer I loaded the software. The first time I tried to use it was told I needed to download updates. After several weeks had to download additional updates. then it seemed I needed to update the software every week. After 6 mo was told I needed to buy a 1-year license for an additional $80, to continue using the drive. No where in any of the materials was there any mention of having to buy additional software to use the drive. A rip off.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Didn't even work for 1 second. No way to return.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited several months to open this and hook it up. I see now that I was suppose to have a DVD included that had additional software. I did not. Windows File Explorer will not recognize this drive when properly hooked up. Device Manager shows that the driver is updated and the "device is working correctly." But it also does not show up in Control Panel > Devices. LG Support's only solution was to download 3rd party software (that malwarebytes flags as a warning for extreme malware) to "play videos." No solution offered at all for being able to open the drive and view files, or to write to the DVD. The only other request was to "find another computer to try it in." I don't know about you, but I only have my own computer, so that was also a no-go. Complete waste of money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
- Pros mentioned:Size
Could be better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned! I loved how small and light it felt, but it seemed very fragile and cheap. It was not plug n play. I had problems connecting to my Windows 10 PC. Not recommended for Linux OS.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Won't Work on Device with USB-C ports
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great on my Windows/Mac with usb ports when I bought it in 2018 BUT will NOT work (even with usb-to-UsbC converter on any computer with USB-C ports. Confirmed this with LG customer service. So the only option is to purchase a new device since LG will not entertain free replacement.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette