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Customer Ratings & Reviews

Your price for this item is $1,799.99
The comparable value price is $1,999.99

Customer reviews

Rating 4.6 out of 5 stars with 1510 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance, size, design, and internal space of the 25.5 Cu. Ft. Bottom-Freezer Refrigerator with Ice Maker. Many appreciate its quiet operation, efficient ice maker, consistent temperature control, and great lighting. However, a few customers have noted that the door seal can be quite tight, making the door difficult to open at times. Overall, the refrigerator seems to be well-received for its features and functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,510 reviews
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge We needed it and it’s ice cold and a good one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dented handles but undamaged outer box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got my new LG fridge home & unpacked and both handles are dented. The bottom handle has 2 dents, one is very bad. The outer box had zero damage when we picked up. It was a pain getting it here and in the house. Now I have to return it it for handles? Very, very frustrated and upset.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are disappointed to learn that you experienced damage from delivery and installation. We recommend contacting Best Buy to facilitate the exchange as soon as possible. We are terribly sorry for the inconvenience this has caused you. However if it is just the handles that are damaged, we would be happy to order you replacements in the mail, just send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer LG

  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Good but annoying

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite pleased with the installation, design, operation of the unit. However, as I reported to both the Best Buy installer/technician And LG, there is a persistent, random (30 seconds to 7 minutes) low volume brief "hum" coming from the unit. After speaking with the installer/technician it it considered opinion that the ice maker Must be replaced in order to eliminate this annoyance.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Ton of space.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is massive. I went from an old 20 cu ft top freezer style to this behemoth. I wanted one of the fully smart ones but I was short about an inch on both sides. But rest assured, this is big for a 33" wide refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good value for $

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works, relatively quiet. Nothing fancy but needed to replace a 22 year old failing refrigerator. Build quality if all units now is lower than older refrigerators. Pick one that you can afford to replace more frequently.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Awesome fridge next to a wall

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this fridge because my house has the fridge next to a wall and I couldn't get one with French doors. This is a great, spacious fridge that's perfect for my use case. Very happy 2 years later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG SS fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. It's absolutely beautiful and spacious on the inside. The staff at the Best buy in Schaumburg was awesome! They wasted no time setting up my delivery, educated me on my new purchased, and let me know that they would be there to help if I had any issues with delivery or my new refrigerator.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge so far! First 2 days didn’t know what was up with the ice maker. Helps to read the manual. Can take up to 48 hours before it makes a lot of ice. Husband would like it better if the door would swing close instead of wide open. Doesn’t bother me. Lots of room! Love it so far. Lowest cooling only goes as low as 33• Wish I could bump it down a little colder. Otherwise great fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is amazing. The water line hook up was not. My previous fridge did not have issues with the water line, but the morning after installation, I had water on the floor in front of the fridge. I turned off the ice maker and thought all was well. The following morning, water flooded my kitchen into the dining room, soaking the carpet. “Technicians” cam a week later and claimed my water line was bent and the connection was leaking at the fridge. I didn’t argue with them because I knew it would get me nowhere. So now I can’t use my ice maker and I won’t buy my new dishwasher and range from Best Buy.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for sharing the love with our LG refrigerators and we want to thank you for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. We appreciate your patience and understanding in regards to the issues that you’ve encountered, if you have other concerns please don’t hesitate to reach us at our customer service line 800) 243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport. ^Tanisha LG

  • Rated 5 out of 5 stars

    Great Refrid

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is great. It has a lot of space. I previously had one with ice and water on the door that caused problems. This has solved the problem. Freezer on the bottom is great as most of the time i am going into the top area. No bending to find items. Bottom freezer is a great size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and huge inside. I would recommend this to anyone who wants a good amount of space inside but not to big on the outside.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 5 out of 5 stars

    Big!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomy! Lots of space in the door for large containers. Love the big deli drawer! Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Well worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love my new fridge. It is spacious, the bottom drawer slides out great and the outside is so easy to clean. I especially love the notification if the door is left open to long, it really comes in handy when you have small children who sometimes tend to forget to shut the door.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    We Love this Fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it: 1) We get 25% more storage for the same footprint (25.5 vs 20 CuFt); 2) Extremely efficient (2.6 amp, I believe), double (or more ) the efficiency of other models due to newer compressor technology; 3) Very quiet! 4) Temperatures in both compartments, excellent stability

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a good one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything stays at temperature. The actual temperature is displayed. Space is flexible fir storing and being able to see all that us in the fridge and freezer. Door can handle larger items and has a wee shelf for tiny bottles. It was a bit overpriced, but everything seems to be right now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with new fridge. Ice maker is great so far, and unit capacity is much larger while having similar footprint to previous 17.5 cu ft Samsung. Love the visibility of all items inside. I do wish installers would have removed all of the saran wrap covering all components, but minor issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge replaces our 10 year old LG that suddenly decided not to refrigerate. No issues with installation and overall functions. Better interior layout than our older machine. It does make a few new noises that the old unit didn't, but I don't live in the kitchen so it doesn't affect my daily life much at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great No-Frills Unit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great no-frills refrigerator and freezer. Wanted a new unit that would provide a lot of storage, make ice with filtered water. This was just what I wanted without all the frills. Cleans easy and fits perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Internal space

    Rated 4 out of 5 stars

    Like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is space and then there is usable space. This refridgerator has usable space. The door offers long shelves. The body offers shelves at good heights (passes the bottle ketchup test) that can easily fit a 22 lb turkey. The ice maker sends out a steady stream of ice. It is thinner then other same size units

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    I love my Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator.. It is very contemporary and sleek. I love the side handle that opens the door. I love how easy it is to pull the bottom handle and the smooth rollout of the freezer. I received many compliments . It makes my kitchen pop.

    I would recommend this to a friend