Customer Ratings & Reviews
- Model:
- LRDCS2603D
- SKU:
- 6419819
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, size, design, and internal space of the 25.5 Cu. Ft. Bottom-Freezer Refrigerator with Ice Maker. Many appreciate its quiet operation, efficient ice maker, consistent temperature control, and great lighting. However, a few customers have noted that the door seal can be quite tight, making the door difficult to open at times. Overall, the refrigerator seems to be well-received for its features and functionality.
This summary was generated by AI based on customer reviews.
Garbage refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was brought to us brand new broken lights don’t work does not cool, Best Buy has failed to return my phone call, I’m out $1600 on a piece of crap refrigerator and they don’t return phone calls to remedy the situation.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Don't recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd one in 2 years. Right at Christmas this broke and now we have to Waite for parts. I had to go out and buy a small fridge, so I have something its going on 1 week and with a house full for Christmas had to do something.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LRDCS2603S) model. We're sorry to hear that this is your second occurrence in two years, and we regret the timing of the issue during the holiday season.
We understand the urgency, especially with your house full for Christmas. We appreciate your effort in finding an alternative solution by purchasing a small fridge.
Rest assured that we are doing our best to expedite the process and get your product repaired as soon as possible. We value your patience and understanding during this time. In the meantime, for help and guidance, you may visit this link: https://www.lg.com/us/support/help-library. If there's anything else we can do to assist you, please feel free to reach out to us on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
No quality control.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three refrigerators were delivered and defective. Doors did not close properly and condensation formed on frame. We had to push the doors closed. The gaskets are paper thin. Do not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for providing your feedback and sharing your experience with us regarding the LG Refrigerator (LRDCS2603S) model. We prioritize quality control and ensure our products meet the highest standards. We're sorry to hear this was not the case with the refrigerators you received. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Horrible refrig
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 years and best buy wont honor the extended warranty for repairs or replacement. I would give negative stars
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with us. We understand your concern about your unit breaks down, especially when dealing with warranty issues. We strive to provide high-quality products and exceptional services and ensure a smooth and seamless experience. To assist you further, we recommend checking the status of any remaining manufacturer warranty directly with LG. If you're still experiencing issues and need support, please send us a private message on social media @LGUSSupport. We will be more than happy to help you explore potential solutions. We appreciate your patience and look forward to resolving this for you. ^Juvy
Don't buy this Frig.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not turn off the open door alarm! This is not a good Frig. and if I knew that I could not turn off the door alarm, I would not have purchased this. Also, the drawers leak.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please reach out to our support team on Facebook at @LGUSSupport. You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Your service stinks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was promised an appointment on 6/29 to adjust a problem with the ice maker. No one showed or called. I think that your service department stinks. I now have to wait until 7/3 to have a service person repair a new machine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi there, We regret the mishap with the scheduling department. However, There has been a high demand for service and customers needing parts or repair. We appreciate the patience you've shown in dealing with this issue. We want to ensure you that we're working tirelessly to get to everyone while dealing with a shortage of parts and technicians. ~Tanisha
DEFECTIVE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker did not work. Buying a new appliance is usually an exciting experience. That’s not what I’m feeling about this purchase. Finding a number to call was difficult the Robo chat was a bust
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Roberta, we understand you're not satisfied with the previous experience you had with support. Please alllow our social media team the opportunity to help. Our team of dedicated agents can offer you the support you deserve! We're reachable via PM on Facebook or via DM on Twitter. Our handle for these platforms is @LGUSSupport. We'd be happy to assist towards a resolution you can be satisfied with. We look forward to hearing from you and getting your icemaker back in working condition! ^Chris
Already issues and just purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator makes a continuous rattling noise and the handle does not come with hole covers. It looks like a returned piece of merchandise at a discount. Not happy for the cost and it is not how the floor model looked.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Worst Purchase Ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopping working a year after purchase. We purchased the protection plan but they can't find anyone to work on it. It is a complete mess and we have been without a fridge for 2 months now. Not what we signed up for.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello,Understandably, this is frustrating. We are sorry that your units are not working properly. We will share this with our research and development teams for future improvements. This feedback will be shared with our product team. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Vanessa
Worst experience.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We set a delivery date for a Fridge 2 weeks advance at the date so at the date to the delivery they said they brought the fridge on different location and than they will delivery in 2 more weeks ,what a waste of time dealing with this peoples. Never again!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Broke after 18 months.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead after 18 months! no cooling, no freezing. Shame on you LG!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Eric. Thank you for taking the time to share your experience with the LG Refrigerator (LRDCS2603S) model. We understand how frustrating it can be when a product fails to meet your expectations, especially after a relatively short period. We strive to provide reliable and high-quality appliances; unfortunately, this was not your experience. Please visit this link: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly-CT10000021-1429710713371#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Don't buy LG refrigerator
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already leaking from the freezer on my floor. Lifted the floor and now Best Buy could not get out here until 11/1/22. 9 Days is not acceptable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to learn of the delay and hope that there will be an opening for an earlier appointment in your area soon. ^Jennifer
Na
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery of it and customer service was a complete fiasco
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LRDCS2603S) model. We're sorry to hear about your problems with delivery and customer service. We aim to provide great customer service and a smooth experience. Your feedback will be shared with our team so that the issues can be fixed and ensure they don't happen again. If you have any specific concerns or need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Bad Bad Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You delivered a damaged refrigerator!!!!!! Now I have to wait another month to get one. Your system STINKS I will NEVER purchase another thing from Best Buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Not here yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t give you a review cause this refrigerator wasn’t deliver yet and still waiting for it up to now.Already made the 1st monthly payment still don’t have definite time for delivery.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please consult with the local store regarding availability. We are sorry for any difficulty you have had in attempting to get this product. We are diligently working to make all appliances available for consumer purchase from authorized dealers and retailers. We apologize for any inconvenience this has caused. Thank you. ^Daphane
Diasappionted.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Broken compressor after 2 years. Don’t buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you buy this buy a warranty. 2 months freezer completely covered in ice. Repair guy says fan went out. Complete junk.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
HORRIBLE EXPERIENCE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever They took forever to get appliances delivered and had many issues even when scheduled
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer doesn’t work. Had to wait two weeks for a technician to tell me to return it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Less than 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Either the refrigerator or install resuled in a leak.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette