Customer Ratings & Reviews
- Model:
- LFXS26973S
- SKU:
- 6250110
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the dual ice maker and the ample freezer space in this 26.2 Cu. Ft. French Door Smart Refrigerator. Positive feedback also highlights the quiet operation, good size and capacity, fingerprint resistant finish, and ease of use. However, some users reported issues with the door closing mechanism, water filter, and shelf adjustability. A few customers also mentioned concerns about the refrigerator's compressor and temperature control.
This summary was generated by AI based on customer reviews.
Consumer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered in Pa delivery in Florida manager in Oa assisted in our ordering in two different states
I would recommend this to a friendIce & water dispenser failed after 19 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Also, the interior light in this fridge is poorly designed. There is a single light at the top near the front. Once you put things on the top shelf, the lighting is blocked and it's hard to see the items on the lower shelves. Overall not a great design and the parts fail way too soon.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Solid product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shelf layout is very limited. Could have been better designed
No, I would not recommend this to a friend- Cons mentioned:Water filter
Avoid
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water is horrible. LG has sent someone multiple times and they had me purchase new connectors.. nothing works. Water tastes horrible and so does the ice.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Kate! Your water dispenser is an essential part of the refrigerator, and it'll be our pleasure to get yours back in working order. We've attached a link with more info about unpleasant tastes below, and if the troubleshooting there doesn't help, please be sure to reach out to us with the second link; we'd love to help! https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad---20152715525208 https://www.lg.com/us/support/contact ^Ian
Great fridge so far nice features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only issue so far is motor makes noise and you have to keep adjusting the level of the fridge to stop the noise
I would recommend this to a friendNice unit-poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful. Delivery folks wouldn't connect water line, which was there from prior unit.
I would recommend this to a friendLiked this fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this fridge but I had to exchange because it did not have the sliding shelf which the sales person said it did.
I would recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you weren't satisfied with the first refrigerator but I am glad that you were able to exchange it for one that meets your standards. If you need any further assistance, don't hesitate to reach out to us via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-793-8896. ^KH
Noisy after the a couple of months.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I barely have the refrigerator for about 9 months now and its already making loud noises. It sounds like the motor is going to burn out soon. I still need to call the company for the warranty to see if they can come out and fix the problem. It is beautiful, inside and out but the silence lasted very little.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please contact LG Customer Support by
direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Too big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was on sale and seemed to be a good price. But it wouldnt fit in our kitchen.
I would recommend this to a friendlike the look easy to clean.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.in door water/ice barley work. will need service. like the look easy to keep clean/
I would recommend this to a friendMediocrity
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In door ice machine jams pretty often . Easy enough to clear it but should have been designed better. Left side of bottom draw in fridge freezes stuff
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you so much for taking the time to leave us feedback. We're sorry to hear that you're experiencing issues with your refrigerator. We would be pleased to look into this, but we must switch to a platform that allows for back-and-forth conversation. Kindly send us a private message on Facebook or X (Twitter) at @LGUSSupport. ^Dan
LG refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed. I scratched low on the freezer and was looking for a touch up paint. I really didn't get much help from the person I spoke to. If someone could tell me where i might get a little bit of touch up paint i would appreciate it. I am very, very happ with my new refrigerator.
I would recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands
that drive customer satisfaction. Your feedback is important to us and your concerns
will be shared with our marketing and product teams. If needed, you can contact our Customer
Support at 800.243.0000 for further assistance.^Venette
Not Making Ice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One week after install, water would leak from the dispenser when closing the freezer door, and now the ice maker is not working. Waiting on warranty work from LG. I don't recommend based on my experience.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
DO NOT BUY LG
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lg support is very poor. Had fridge less than 6 months and door broke. Not covered because its a wear item. I would advise never buy LG again. Best buy is just as bad with total tech membership. As they told me they cant work on LG. Very horrible all around
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks so much for sharing your experience with us. We’re sorry to hear that you didn’t have a great experience with our service. Your review is a valuable information for our whole team. It would be our pleasure to assist you with this, but we must switch to a platform that allows us to have back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Jolly
Love fridge so far, but feature is missing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my fridge so far, but the product page lists this feature: "LG SmartThinQ App compatible Use the app to remotely check on the contents of your refrigerator, including what's in the door anytime, anywhere." That feature is missing from the refrigerator.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Check out the Quick Start Guide for instructions on using the SmartThinQ feature https://www.lg.com/us/appliances/pdf/LG-Refrigerator-Quick-Start-Guide-Single-Pages.pdf ^CP
Nice fridge but LOUD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is really nice and has a lot of good features, but it's so loud, it literally sounds like it's going to orbit out of my kitchen. Not sure why it's so loud.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Second thought
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it serviced one week after installed. The third party repair service team had difficulty scheduling the repair for leaky filter. The repair man said the filter and casing holding the filter is faulty and needs a new casing and filter.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having this issue with your refrigerator. If this repair doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Not Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was so hopeful with this one, but unfortunately no such luck. Only after 17 day after purchase the fridge developed a loud hum coming from the back of the fridge and it turns out that there is something wrong with LG’s cyclone air circulator motor. I called Best Buy and got the “so sad, should have bought the geek Squad protection”. “You need to call LG” I had missed the return window by only 2 days. So to say at the very least I’m not happy. Could this be a freak thing?...yes of course, but when you spend this kind of money you hope at least you can go some time with out any issues.’mmm
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Customer services and quality is poor.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this refrigerator. It has had a bad water value and the fan freezes up for the last year. We have had this 15 months. LG's customer service is horrible too. I thought I was buying a quality product. That was not the case. Never buying an LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Looks are deceiving!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for less than 2 years. LG does not have a service team in the area. They are not helpful or responsive. Fan motor malfunctioned per code. Very sad when you finally find someone to service it and they tell you to replace it with something other than LG. Microwave is another issue as board is gone,, again no help.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey David, we understand your experiencing issues in your refrigerator and would like the opportunity to make things right. So that we can look into this, please contact our social media team on Facebook or Twitter at the following handle: @LGUSSupport. It would be our pleasure to go over your warranty and possible repair options. Please include your phone number and refrigerator information in the message (model and serial numbers). We look forward to it! ^Chris