Customer Ratings & Reviews
- Model:
- LFXS26973S
- SKU:
- 6250110
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the dual ice maker and the ample freezer space in this 26.2 Cu. Ft. French Door Smart Refrigerator. Positive feedback also highlights the quiet operation, good size and capacity, fingerprint resistant finish, and ease of use. However, some users reported issues with the door closing mechanism, water filter, and shelf adjustability. A few customers also mentioned concerns about the refrigerator's compressor and temperature control.
This summary was generated by AI based on customer reviews.
Nothing but problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had nothing but problems with this fridge. it makes loud noises from time to time and leaks water from the ice maker. it all started after the 15 return policy from best buy was up. then we called LG and they won't fix it unless they see it leak which is intermittent or they hear the noise. we took pictures of the leak and they will not except that. So we are stuck with a fridge that makes noise and leaks because nobody will even look at it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Freezer is horrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer is awful! There is frost all over everything constantly. Had technician here only yo tell me its because its hot out and the heat gets in it. Ummm. I have air conditioner on. Ice maker is broken after 4 months. Thank goodness for being a total tech member and the amazing people at my best buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Avoid at all costs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work okay, but it's supposed to link to my WiFi via the app and won't connect. I've contacted LG about it multiple times and they promise to get back to me... and they never do. Contacted BestBuy with my "TOTAL TECH SUPPORT PACKAGE" about getting help and a hour and a half later they made zero progress and told me to contact LG again. In conclusion, I'm sure this stuff will break and get zero support then too. I wish I had bought another brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Pay for and rate it but w/o it for 2 months!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant rate the refrigerator. Bought it 12/31/2022 and won’t be delivered til March. Of course, I had to pay for it already and will have been without it for a minimum of 2 months!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience. Thank you so much for taking the time to provide feedback. Please get in touch with us if you have questions or inquiries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. ^James.
Promised compensation for the lack of service to n
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On 4 days over three weeks I prepared for delivery without success. Multiple excuses from BB contractors. Finally delivered but with damage to my new carpet. Disappointed and disgusted just begin to describe my dissatisfaction. A Dedicated shopper for over 30 years until now.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are saddened to learn of your installation experience. Please contact your local Best Buy to resolve the damages issue. ^Jennifer
.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't really like it, wish I would of returned it with in the 15 days they give. Water and ice are still not working.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having an issue with the water and ice dispenser. You can troubleshoot this issue using the following help article: https://www.lg.com/us/support/help-library/ice-maker-and-water-dispenser-troubleshooting-refrigerator-CT00023125-1337884416316 If you still need assistance, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buzzes LOUDLY and now leaks water from the top water connection, all down the back and inside. Delivered 30 days ago. Dealing with LG now...out of return window.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello,Understandably, this is frustrating. We are sorry that your units are not working properly. We will share this with our research and development teams for future improvements. This feedback will be shared with our product team. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Vanessa
Really bad product or lemon sale
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lemon product. If I could, would give it a 0. It keeps breaking every 4-5 months since the time of purchase. Makes noise as though a lawn mower is running and stops cooling and dispensing water and ice. Best Buy would not take any complaints as they want to keep selling their service plan. Be careful when you buy your major appliance from them.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
LGThinQ
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with door icemaker. Haven't been able to fully appreciate my purchase yet.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Lower ice maker has flooded the floor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom ice make fill line freezes repeatedly and floods out which has ruined our baseboards. Have tried multiple times to clear the line and let it operate. Each time it freezes and floods. Our only fix was to turn it off and not use.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that you had these problem. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Ice Dispenser
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice Dispenser went out after 1 day. Luckily, waited only a week for a replacement. Been good for two days.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Broke after three months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom orange water hose that supplies the ice maker started leaking all over my floor. The fridge is only three months old. I won’t buy an LG product again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Oh no! This is not the quality we expect from our products. Understandably frustrating and disappointing. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. ^Daphane
Simple & practical
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be an okay brand however on day two, I was receiving an error code so now I’m skeptical.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for the review. I hate to hear that your refrigerator displayed an error code. I would love to help you out with this issue. If you will, click the link pasted below so that I can gather some additional information to help out. ^TH https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4581099
Not happy with my purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door that the ice maker is on slams when closing boy happy with my purchase
No, I would not recommend this to a friendWater dispenser would not shut off
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking fridge, but on Christmas morning the water dispenser would not shut off. We had water throughout the kitchen. The only way to stop the water from flooding out the house was to remove the entire waterline. 2 days later I’m still trying to get a hold of LG for repairs.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the past 2 months your warehouse has brought the wrong refrigerator. Numerous attempts and every single time they bring a different refrigerator.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Fernando, we understand you're having issues with the delivery of your refrigerator. We'd like the opportunity to look into this to help make sure you get the fridge you ordered! Please message us on Facebook or Twitter with your order number so that we can offer our support. Our handle for these platforms is @LGUSSupport. We look forward to it! ^Chris
Black stainless refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the one what was in the store when they post to deliver it they did not have it so we had to go back and get a stainless one. Not a black stainless.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi, there! We appreciate you taking the time to share your concern, as we hate to hear that you weren't provided the Black Stainless - LG - 26.2 Cu. Ft. French Door Smart Refrigerator with Dual Ice Maker, as requested. We value your opinion, and it does not go unnoticed. We would like for you to share it on our LG feedback page: https://www.lg.com/us/support/feedback. Thanks. ~Rita
Ice maker
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker in the door stopped working the first month.
No, I would not recommend this to a friendPoor design, poor service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy ventilator after 2 months of usage, LG claims it is frost buildup and refuses to fix. Defrosting did not help, stay away from LG folks! Had same problems with Samsung before.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Bottom door doesnt seal
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer door doesn't seal and ice crystals build up inside the freezer. There is also a fan in the freezer that, after a couple months, started making a loud noise, presumably from ice build up on it. Flushed $2k down the drain.
No, I would not recommend this to a friend