Customer Ratings & Reviews
- Model:
- LFXS26973S
- SKU:
- 6250110
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the dual ice maker and the ample freezer space in this 26.2 Cu. Ft. French Door Smart Refrigerator. Positive feedback also highlights the quiet operation, good size and capacity, fingerprint resistant finish, and ease of use. However, some users reported issues with the door closing mechanism, water filter, and shelf adjustability. A few customers also mentioned concerns about the refrigerator's compressor and temperature control.
This summary was generated by AI based on customer reviews.
Every 2.5 months I have to empty and defrost
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every 2.5 months I have to empty and defrost my refrigerator. I have only had this for 9 months. LG will not send out a technician, saying that the build up is because I am keeping the freezer open too long. We are 2 adults in the house and barely ever open the freezer. I am 50 years old and have NEVER had this problem with a refrigerator. It is very disappointing. I am going to have to replace it and I will never buy an LG product again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Faulty from day 2
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From day 2 got this dF H alarm every 24 hrs which disables water/ice dispensing, only hard reset clears the alarm. Geek Squad (really fantastic professionals btw) did the recommended troubleshooting, nada, major repair is needed. Not much to say about LG's QA/QC for a 2k fridge, another customer taking his business somewhere else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate all of your feedback and have forwarded it to the appropriate department Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 should you need any assistance. ^MC
Broke twice in 4 years - service is awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thr fridge broke twice in 4 years. The warranty covered it, but the service network is terrible. The first time it took over a week. The second time, it took close to two weeks. They pawn the service off to local companies, who then do not feel bad about missing appointments or confirming times. 7 phone calls in 7 days after two missed windows. No one at LG owned it...terrible.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our refrigerator broke down after 5 months LG couldn’t get a service tech out to look at it for a month then he came and looked at it and said he had to order the part and it would be another 3 weeks and he said it was common for parts to go out on LG’s unfortunately we bought the the whole appliance package. Refrigerator, dishwasher, range and microwave. It’ll be the last LG I buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are concerned to learn of this ongoing issue. We would like to gather your information so that we can assist. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will research your case and doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Cons mentioned:Compressor
Compressor going out after 20 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor started making horrible noise before unit was even 2 years old.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
LG FRENCH DOOR MODEL LFXS26973S /00
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator was delivered defective. The crisper tray don't close all the way there's a big gap between it and the shelf above it, same thing with a deli tray. Which means you have to cover up everything now in the deli tray but you're not supposed to have to, and my veggies won't stay crisp because nothing to stop the humidity fro0m getting in. IM AM SOOO DISAPPOINTED!!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on
Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call
800.243.0000. We apologize for any inconvenience this caused.^Venette
Shoddy product, worse support.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. Shoddy product, worse support. Wire in the door, that is not accessible broke, causing the water and ice to no longer dispense. Definitely a manufacturing issue. Called LG support. They had no interest in supporting their product. They wanted me to buy a whole door in order to fix their product. One wire breaks and they want you buy a whole door to repair the issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
I would never recommend this brand to any friend.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A four year old LG refrigerator and it die on us. No one in the Madison area to fix it or even look at it. Contact Best Buy and they say it may be a week or two before they could find anyone. Now that is service. Why would you sell a product that you can not get service?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
GARBAGE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.- seal will break within 5 yrs - will have no cooling event - they have class action lawsuit against them for this issue - horrible customer service - repair cannot be scheduled b/c they're all booked Run you fools! --- Gandalf the gray, at the sight of an LG fridge
No, I would not recommend this to a friendStay far away from this product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stay far away less than three months old three service calls also Best buy is no help!!!! As of now fridge is not working the earliest LG can service is 5 days away!!!!!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably,this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products.Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Poor refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought LG refrigerator. broke in 4 years and they said they would fix it. Did not. called again for them to fix it. Not sure if their product last.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
LG is Incompetent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG is GARBAGE, cant service the product and is not helpful
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we are attempting to locate a company to service the unit. Understandably you are frustrated, and I am terribly sorry that the issue has not been resolved. Because of the delay in being able to provide repair for your unit, there are policies and procedures in place to provide an alternative resolution. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette