Customer Ratings & Reviews
- Model:
- LSXS26326W
- SKU:
- 8448126
Rating by feature
- Storage Capacity
Rating 4.2 out of 5 stars
- Quality
Rating 2.9 out of 5 stars
- Design
Rating 3.7 out of 5 stars
Customers are saying
Customers enjoy the spaciousness, ice maker, and design of the 26.2 Cu. Ft. Side-by-Side Refrigerator. They appreciate the ample storage space and efficient ice production. Many customers also find the design of the refrigerator to be visually appealing. However, some customers have experienced issues with compressor failure, noise, and cooling.
This summary was generated by AI based on customer reviews.
Just terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our fridge stopped working less than three years after we bought it. It took three weeks for LG to have it inspected. LG wants to replace the compressor but could not estimate how long it would take to order the part and find someone to install it. They could not guarantee it wouldn't take another month. LG refuses to reimburse or replace and offered $150 for our inconvenience. We will never but another thing from them.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG Fridge Lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge lasted 5 years. LG attempted to repair it.
No, I would not recommend this to a friendIce maker sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy an LG refrigerator unless you want to replace the ice maker every year or two. LG will not admit it but the repair guy basically did,the ice makers are defective.
No, I would not recommend this to a friendLG refrigerator, the nightmare continues!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG, what happened? The LSXS26326S is junk. In less than 3yrs, 3 times it has randomly stopped being cold ruining the food it contained. Previously on memorial day weekend, this time during a pandemic when getting food is very difficult. Multiple Geeksquad service calls, various parts replaced "in case", no real root cause besides the unit is faulty. Frustrated and disappointed LG, your products used to be great.
No, I would not recommend this to a friendExpensive but extremely unreliable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG refrigerator is very expensive but low reliable. My is less than 4 year old but it was broken. See the article below: https://topclassactions.com/lawsuit-settlements/consumer-products/appliances/lg-refrigerators-still-plagued-with-cooling-problems
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Class Action Lawsuit against LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is a class action lawsuit out on LG for their faulty compressors. Google it. Hit 3 years and the compressor failed on ours. (Compressor is under a 5 year warranty from the manufacturer) Lost all our food/frozen foods. LG came out and replaced the compressor. The new one is under 90 day warranty. Hope it works.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ and our specialists will be happy to look into it. ^CP
- Cons mentioned:Noise
Loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor runs non-stop. Loud buzzing noise!!!!!!
No, I would not recommend this to a friend Barely last two years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator wasn't cooling properly and the ice machine didn't want to work
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We greatly appreciate the feedback and we are sorry the refrigerator did not meet your expectations. Should you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ ^AC
disposable refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4 1/2 years and it's stopped working. What kind of appliance costs over $1000 and doesn't even last 5 years. Unbelievable! I noticed all the other reviews were written when they got them. Poor quality parts obviously were designed by LG. So disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Didn't last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator in March of 2016. September 2017, the fan motor dies. LG offered a very expensive $600 flat fee visit and 2 year warranty. One would think a fan would last a bit longer than 1.5 years. A local tech could not easily find a replacement part. Will not be buying LG products in the future.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Refrigerators, please visit https://www.lg.com/us/refrigerators. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Ice maker broke 18m in
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I felt I owed it to the greater public to tell everyone that the ice maker on this fridge broke (actually the heating element for the water line failed) after 18 months. This required a new door, costing me $800 in service and parts. Given the cost of the fridge, we are going to replace. Outside of that, the space is good.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you experienced an issue with the ice maker of your refrigerator. We would be happy to look into this issue and the repair options available. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Do not buy a LG fridge.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started haveing cooling problems in year 2, now no cooling at all in year 4. $1,200 waste of money
No, I would not recommend this to a friendBad service of LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I reported LG refrigerator broken under 5 years parts warranty in Oct. 11 2014. My refrigerator still won't work after 16 days waiting parts arriving , technicians repaire and we paid labor fee. The technician told me parts sent by manufacture is bad. I'm waiting 2nd parts back order so far. I call LG Services Center (1-800-243-0000 ) a lot, always told me need waiting 3-5 days or call me back but never got resolve so far. Today is Nov.10 without refrigerator almost one month in my home. This LG refrigerator used only 4 and half year, LG products not reliable and services very terrible!
No, I would not recommend this to a friend