Customer Ratings & Reviews
- Model:
- LMWS27626S
- SKU:
- 6395326
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the ample storage space, convenient internal water dispenser, and the freezer drawers of this 26.9 Cu. Ft. 4-Door French Door Refrigerator. Many appreciate its quiet operation and the overall size, finding it to be a good value. However, some users have noted inconsistencies with temperature regulation, particularly regarding the refrigerator's ability to reach sufficiently cold temperatures and the water dispenser's temperature. The design and capacity also receive positive feedback.
This summary was generated by AI based on customer reviews.
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At 14months, the unit is having problems. Lower freezer door creating massive frost. Tried LG customer service and that was pretty much unhelpful. They say to unplug it for overnight and let it manually defrost. My stuff will all go bad! I also have a 77’ LG tv that has had continuous issues. Sorry to say DONT BUY LG!
No, I would not recommend this to a friendBad purchase...stay away from this model
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.#1. Doors do not close easily,most of the time you have to close one kind a hard ....and sometimes stays little open if you don't put attention... #2 Veggies don't last much. #3 Temperature won't go below 39` #4 the gasket on the right door broke up ,just lasted 6 months. In general this is the worst fridge that ever purchased in my life, I wouldn't recommend this to anyone.
No, I would not recommend this to a friendLess than pleased
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lower freezer door does not close correctly, causing ice build up that requires manual removal. If one does not remove the ice the drawer doesn’t shut then more ice build up in the drawer and the frame. Best Buy sent out service person that worked in it but the problem remains. We are hoping for a replacement but after weeks still waiting as none available?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Will never buy LG again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.French door stopped staying closed after about 2 months. LG refuses to service the item blaming it on "scheduling difficulties", and Best Buy basically washed their hands of the issue and refuses to offer anything remotely close to help in getting the MFR to honor the still-active warranty. I will never buy an LG appliance again, and will use one of the many available alternatives to Best Buy the next time I need to shop for appliances or electronics.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
- Cons mentioned:Temperature
LG 26.9 Cu Ft 4 door French Door Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refrigerator did not cool below 43 degrees. freezer worked ok returned refrigerator as defective
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Good, could be better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice cubes are smaller than what we had. Melt faster. More room and brighter. Love the touch pad for water.
I would recommend this to a friendDefective / Do Not Buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware!! Purchased this fridge in June 2022 and it’s December 2022 and already having issues with freezer. Excessive ice builds up in freezer drawer and makes a big mess when opening freezer drawer as all the ice that builds up falls on the floor!! I want to exchange for an upgraded and better product but best buy won’t help!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Juan. Thank you for sharing your experience with the LG Refrigerator (LMWS27626S) model. We understand your concern about dealing with ice buildup in your freezer, especially after such a short time. Your feedback is crucial, and we want to help you find a solution.
To address the ice buildup, we recommend checking the door seals to ensure they’re closing properly, as gaps can lead to excess moisture and ice formation. Additionally, the defrost drain may be blocked, which could also cause issues.
If you're looking to exchange for a different model, we recommend contacting Best Buy’s customer service at 888-237-8289 to discuss your options. They may have procedures in place to assist you further.
Please feel free to reach out via private message on social media @LGUSSupport if you need more assistance. Our team is here to support you in finding a resolution.
Thank you for your patience, and we hope to assist you further. ^Juvy
Customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we are in the process of exchange. we may need to buy an alternate unit.
No, I would not recommend this to a friendLast Purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator purchase has been worst experience ever. Started with a Whirlepool and received 2 defective and now have received 1 defective LG after paying to upgrade. Should not take 4 attempts to get a working refrigerator. Poor quality and no desire from customer service to assist in expediting
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Buzzing Noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator makes a loud buzzing noise once or twice per day. Called to have checked
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kathy. We apologize for the inconvenience you have experienced with the buzzing noise coming from your LG refrigerator. We recommend reaching out to our customer support team to address the issue on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000. ^Jayne
TEMPERATURE ISSUES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ToTAL BUMMER WON’T KEEP COLD LEMON PER LG REPAIR GENTLEMAN SINA APPARENTLY NOT UNCOMMON ACCORDING TO YOUTUBE VIDEOS!!!!! I PRAY THE EXPENSIVE REPLACEMENT WILL!!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
horrible installation and cheap quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quaility feels tinny and cheap. doors uneven. freezer door rattles when opening. service delivery damaged item when delivering. handles upside down and backwards. fridge not level. doors do not stay open when you open them. service says that's how it's designed but LG say they should stay open
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Best Buy is NOT the best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refridgerator is fine but I was very dissapointed in the delivery. They scratched our brand new floor, were unprofessional and acted incredibly put out when we asked them to plug it in. We bought the same refridgerator from Home Depot for another house and the experience was vastly different for. BUY FROM HOME DEPOT even if it takes longer for delivery. It will save your floora and your sanity.
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
It’s too warm
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I put it at 36f, but it's always above 40f. I put two thermostats and both of them showed 40f.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second refrigerator this one is leaking water from the filter area I had this fridge for two weeks and second service still hasn’t stopped the problem
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
They delivered a broken unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy from the Manassas outlet. They sell broken stuff. They did give me a refund(minus delivery) but it was still a pain
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joey. Thank you for sharing your experience on the delivery of your LG Refrigerator (LMWS27626S) model. We regret the inconvenience and frustration caused by receiving a broken unit from our Manassas outlet. We're glad you received a refund, although we understand it doesn't fully compensate for the inconvenience. Your feedback is invaluable to us, and we will address this issue with our team to ensure it doesn't happen again.
We truly appreciate your understanding and patience throughout this process. If there's anything else we can do to make this right for you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very not reliable. So great too had purchased protection plan. Still was far from covering our total loss of food.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Water dispenser
Perfect layout
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The layout makes it easy to find everything in the fridge. I love having the water dispenser inside the door. The freezer drawers are a little hard to open but overall very happy.
I would recommend this to a friend - Pros mentioned:Space
Overall it’s functional and roomy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is overall great. The only issue is the water from the water dispenser is never cold. It’s almost hot really. Otherwise, there is a lot of room and it is very functional.
I would recommend this to a friend Great fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. It's roomy and is designed beautifully. Easy to install as well.
I would recommend this to a friend