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Customer Ratings & Reviews

Your price for this item is $1,899.99

Customer reviews

Rating 4.4 out of 5 stars with 3411 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the refrigerator's spaciousness, the convenience of the door-in-door feature, and the sleek look of the black stainless steel. They also appreciate the easy access to commonly used items and the ice maker. However, some customers have experienced issues with noise, defective units, adjustable shelves, and the door alarm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 3,411 reviews
  • Rated 3 out of 5 stars

    Good product bad design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why would you have the water dispenser in a place that would drip on the fridge or the floor, every time and if you don't have the glass placed correctly it will shoot out every where.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Overall works well.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear hard plastic parts broke easily Other than that works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful, well organized, and practically planned!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge! It's just what we were looking for!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent! Installers were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The fridge is great,we are very happy with it just

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful,everything was fine,very happy with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy With the color finish and French doors.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't Cool

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item 3/14/20 and it was delivered on 3/18/20. The technicians were fantastic in getting installed, however on 3/19/20 a.m. all of my freezer items were thawed and some of the food is now usable. I was told I couldn't get a technician until Monday 3/23/20 and couldn't get replaced until 3/25/20. There answer is "Just live without a fridge and freezer for a week" Absolutely ridiculous.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane LG

  • Rated 5 out of 5 stars

    Great refrigerators with extra door and ice maker.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so impressed when I received the refrigerator.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great refrigator dont buy from here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a awesome product, just dont have best buy install it! After damage to the product and my house i jave tried to contact them about it and get blown off from the store manager and best buy.com.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Refrigerator love this Color and Style. Best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge i love it it is very nice and clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quick access door for drinks and condiments

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    even though it measures the same as our old one it doesn't fit into the old spot. We had to cut into the cabinet and will have to cut into the side wall.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    worst fridge on the market

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money and look for another fridge, for the price you could buy something better. This fridge has been nothing but problems It constantly stops working since I've got It I've had hundreds of dollars worth of food spoil because of this. Both lg or Best Buy offer no help with this fridge by far the worst fridge I have ever owned. Never again will I be buying another lg fridge.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great sales crew would shop there again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales Representative very well informed great help .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cramped and nonfunctional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had a french door style LG fridge for years. We decided we wanted to upgrade it to black stainless to match the rest of our appliances. Not wanting to break the bank we settled on this fridge due to the chill zone and the larger water and ice fill station. The fridge is the same cubic feet as my old one, but nothing really fits in it. The shelves have two settings each and it's only about 2 inches difference. The crisper section takes up nearly half of the refrigerator space. You can't put a 2 liter bottle of soda standing up in the fridge, it has to go in the chill zone. So by the time you have some lemonade, milk, OJ and a bottle of soda you're totally out of space to put large items. This might work for a couple with no kids, but for our family of 4 it is just too cramped. We are returning it and upgrading to one with french doors.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear the LSXS26366D did not meet your family's needs. If you need assistance finding a refrigerator that will fit your needs best, our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rated 3 out of 5 stars

    I wish I asked more questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unhappy with purchase.The ice maker makes loud noise every 4-6 hours; don’t know why.They had to remove the doors n they damaged it by denting,scratched the doors, they’re still uneven.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice look just to small for my family needs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the brand beautiful Fridge Nice and all but the model is to small for my family needs so we decided to upgrade to the model. So looking forward

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love this fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is going to be a replacement fridge. First one we purchased had interior plastic panels that were warped. Called Best Buy. They are sending out a new one. We will see how it goes.

    I would recommend this to a friend
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