Customer Ratings & Reviews
- Model:
- LSXS26366D
- SKU:
- 4661201
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.1 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's spaciousness, the convenience of the door-in-door feature, and the sleek look of the black stainless steel. They also appreciate the easy access to commonly used items and the ice maker. However, some customers have experienced issues with noise, defective units, adjustable shelves, and the door alarm.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compressor
Lemon!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only owned for 6 months and already it broke down; the circuit board and compressor died!! Plus, the LG technician said that this model is so new in the U.S. that they are not sure if and/or when the part will be available. Beware & stay clear of this model!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Lg frigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very nice but very small maybe for a couple but not big enough for a family
No, I would not recommend this to a friend- Cons mentioned:Compressor
Horrible refrigerator
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible refrigerator. Ice maker did not work properly and repair person came out and tried to repair the refrigerator and the compressor shorted out the entire refrigerator. Long story short, LG refrigerator is in he same horrible category as Samsung
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Shelf adjustability
Shelves don’t adjust enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough room for tall items and you can’t adjust the shelves enough.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG refrigerator. I am sorry to hear that it did not meet your expectations. Your feedback is very important to us and will be shared with our product team. If you have concerns or questions, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
lg is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lg is great delivery didn't go so well delivery was delay buy 5 days
I would recommend this to a friendIce maker does not work getting service is slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With out the ice maker working I am not happy .Not sure why the fix is taking so long.
No, I would not recommend this to a friendfridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience purchasing was great until I had problems no one calls back emailed employee several times no response no one has bothered to call back after 2 different people were out as I cannot open freezer door. Call and you areput on hold for hr or longer can't get through to anyone. Not a very happy customer.
I would recommend this to a friendBrand response from LGAnswers
Posted .Understandably,this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products.Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
It look nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this fridge everything about but one problem is the door with in door didn't close all the way. After trying 3 brand new fridge delivery to my house they was all the same. Also the second one I had a bad experience with the delivery driver who gave me a hard time. But all and all I would kept the fridge if the door with door woujd close.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into door issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Nice Looking....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has so much room but then you realize it only has 2 veggies drawers. So now I need to buy organizer bins.
I would recommend this to a friend- Cons mentioned:Compressor
COMPLETE UNSATISFACTION WITH LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator 3 1/2 ago and broke and LG does not want to be responsible for any labor cost ...The compressor and filter have a manufacturing defect and now they don't want to be responsible. DON BUY LG AND THIS PRODUCT
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not a great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for 3 to 4 years without any issue. Freezer stopped working in the summer, and it’s on and off since then. I wasn’t expecting this to break in less then 4 years
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If needed, you can contact our Customer Support at 800.243.0000 further assistance. ^Venette
New look Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice and new look is great lots of good Comments from Guest
I would recommend this to a friend- Cons mentioned:Compressor
Cooling issues
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on April 16th 2020. I had couple of issues with Cooling . They replaced compressor first time. Second time they came and fixed something. The next hour I started having the same issue . Very disappointed with the product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not happy with available space.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Side by side is too small! I prefer freezer on the bottom.
No, I would not recommend this to a friendGood, But Loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator size wise and layout, but it is a loud refrigerator. They even replaced the fan but still loud.
No, I would not recommend this to a friendNice product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator but the water dispenser should be in a different position
I would recommend this to a friendLeveling is almost not effective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your floor has to be completely level or you can't get it.level
No, I would not recommend this to a friendNot bad poor service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy installation is a joke. They said they couldnt instal the fride water. Had a freind do it in 5 minutes. Also they damaged my fridge bringing it in the house. The water outlet is the biggest joke on this fridge stupid design but a good fridge
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Do not buy! Ice maker will go out in a week!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! we had ours less than a month and ice stopped working. Called LG cause you can’t have Best Buy come out cause it voids the warranty so they had us reset the ice still nothing so then they sent someone out they said our fridge was made poorly so we needed a new board. Ordered the board needed they reinstalled said this should work ice should be making in 24 hours it’s now been 3 more days still no ice. We have called LG they had us reset again still nothing now they can’t get someone out for another 6 days. This is been horrible!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Round 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back again with second refrigerator with the same problem
No, I would not recommend this to a friend