Customer Ratings & Reviews
- Model:
- LSXS26366D
- SKU:
- 4661201
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.1 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's spaciousness, the convenience of the door-in-door feature, and the sleek look of the black stainless steel. They also appreciate the easy access to commonly used items and the ice maker. However, some customers have experienced issues with noise, defective units, adjustable shelves, and the door alarm.
This summary was generated by AI based on customer reviews.
Best Buy bad customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator came damaged and we didn’t notice it right away. Called geek squad and their customer service sucks. I was on hold for a long time then they hung up on me twice.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
did not work, see below
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the fridge would not work, had it for 3 days never put anything in it because it would not cool or freeze. You picked it up and credited my account because you would not do anything about it. Said you could not send a new one out to us which is bull. Will never but anything there again, bought a new one from Lowe's and it was delivered in 8 days....
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably,this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products.Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Wasn't working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not the refrigerator I originally wanted but was happy to get it. There was something wrong with the suction of the freezer door so we had frost/ ice all inside the freezer and the refrigerator part wouldn't get to the recommended temperature. Best Buy let me return it and I purchased a different refrigerator. Very happy now.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG refrigerator. I am sorry to hear that the unit you received had defects with the door and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
bad deal, worse equipment and services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.here we are, I got the fridge and requested warranty repair within 10 days of purchase. Tech came but not getting parts from Manufacture. I am 2 months out the purchase and the local tech blain the manufacture and I am not getting any feed back from the manf. neither. SO I am stuck with a refrigerator than it would not close properly. Stick with someone else,,,
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Failed control board
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted about a year before the control board failed. We purchased Geek Squad protection and they were easy to work with. The GS agent came an installed a new control board which worked for maybe 3 minutes before failing with an audible pop and a puff of smoke. Even the GS agent was astonished by the poor quality. We’re scheduled to receive an new and different model refrigerator tomorrow. We’ve been without our primary refrigerator for about a month now.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Reliability
Pricey for a throw away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It died 3 years later. I would stay away from the LG side by side
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Terrible LG REFRIGERATOR PRODUCT-defective door
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a LG Door-in-door side by side refrig and have had only trouble with the door latch. We have had LG repair people and BestBuy REPAIR PEOPLE and afte 6 repair visits, I want a new refrig. My food is getting ruined with a door that doesn't close.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Larry, Thank you for taking the time to leave us feedback. We're sorry to hear about the ongoing trouble you've been experiencing with the door latch on your LG refrigerator. It must be frustrating to have had multiple repair visits and still not have a resolution. A malfunctioning door latch can indeed lead to issues like the door not closing properly, which can result in food spoilage. If you have not reached out to our social media care team yet, please reach out to us via Facebook or X (Twitter) @LGUSSupport, and we'll be glad to see what we can do. ^Dan
Damaged unit replaced with a defective unit.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for the third delivery to see if it will be a non-damaged non-defective unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Horrific delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing wrong with the fridge but this is the worst possible delivery service ever. I bought this unit on last day of June. Nightmare delivery service on July 3rd and now my 0700 to 1100 am delivery is not her e at 5 o’clock I’ve been on hold since 250. And they are saying the can’t deliver because they need a small truck. They left the unit in may garage July 3 I’ve been in freight for 31 years. No small truck needed access is just fine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer door does not stay closed and the layout of fridge is not ideal— as far as spacing. The bottom shelf of fridge door is useless space
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Not even a year old and major issues....
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a refrigerator for 15 years that had no issues until that 15th year .... I thought I would replace instead of repair due to new technology. This is under a year old and freezer nor fridge is working. Due to call repair today. i liked the use and the look but if it goes down this easy the quality and value is shot. It's getting one star because I have to give it something .... I would give it a 0
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Just too plain not the one I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could have afford the one that I wanted I do not use the water feature taste funny and I don't use any ice I've been just happier if I could have gotten what I really wanted
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I appreciate your feedback. I would love to take a look into your case to see if we can help you find a solution. If we can assist you, please feel free to reach out to us online through https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4323557 . I look forward to hearing from you. Thank you! ^BH
Lack of Follow Through
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with the fridge but extremely unhappy with the follow through about two dents in the front door of it. I have twice been on chat with folks that assured me I would receive a $150 gift card as compensation for the dents. It's been two weeks and nothing. At this point, I'm going to ask that Best Buy replace the fridge at their expense. This is unacceptable. I was trying to save that hassle but feel I should have more recourse.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
installation guys made some damage in the wall pla
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation guys broke the wall plate to fix the water connection and temporarily taped with duck tape. It came out next day . I have to tape it again and does not look god
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that the installers left you with a mess! If we can do anything to assist , please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Loud icemaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge mostly because of that extra door. But I saw this fridge was a nightmare. First night I could not sleep too loud kept waking me up. Ended up returning it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. I hate to hear you weren't satisfied with the functionality of the refrigerator you recently invested in but I can understand the frustration. If there is anything I can assist you with, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist. ^AB
- Cons mentioned:Reliability
Don't buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this refrigerator for 2 years and it broke down and it was way, way too expensive to fix!!! It wasn't worth it!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Water dispenser sucks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser sucks! It leaks after you release the control causing a mess below it. A very poor desig .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Stylish looking fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Havent been really able to use it...waiting on a new one becasue it came damaged, has been a really long process to get this fridge
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Ice Maker Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE!!! Poor lighting but worse of all; the ice maker constantly jams, apparently an engineering flaw where water leaks into the ice dispensing unit and freezes into an ice chunk. (That is what the repair person noted.) The water dispenser is tricky at best and first time users dispense the water on the floor, which is embarrassing for visitors. Will not purchase an LG again,
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Nice fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little loud overall a good looking fridge only problem is when they delivered it they scratched my floorw
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette