Customer Ratings & Reviews
- Model:
- LSXS26366D
- SKU:
- 4661201
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.1 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's spaciousness, the convenience of the door-in-door feature, and the sleek look of the black stainless steel. They also appreciate the easy access to commonly used items and the ice maker. However, some customers have experienced issues with noise, defective units, adjustable shelves, and the door alarm.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The next day after it was installed, I woke up and everything is my freezer was thawed. It was a mess...all the frozen fruits thawed and made a big mess in my freezer. Everything was ruined!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out. For best assistance with your inquiry, we recommend reaching out to Best Buy directly. Their phone number is 1-888-BEST BUY (1-888-237-8289). ^CP
Paid for installation but didnt install
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for an installation along with all the parts to hook up the water. after over a year and a half I still can not use my ice machine. I paid someone else to connect it but seems that the Best Buy 3rd party installers froze up my lines and no one ever responded. anywhoo. I just bought a separate ice machine. never buying appliances from you ever again. please stop using shoddy 3rd party installers, most look like ex convicts.
No, I would not recommend this to a friendI don’t recommend it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker too small and too slow. Not enough ice for family
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Door-in-door
Great Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best fridge! Love the door in door beverage section.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Not even a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator by force, since my Frigidaire gave out on us within a year, and now not even a year we have had this refrigerator and the freezer stopped working and the refrigerator stopped cooling.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues so soon. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warning. Do not by this LG refrig - ever. Many cooling issues. Freezer not freezing food. LG customer service is so book (at least 2 weeks) that they cannot make an apt. to send a tech out. They will call us back - right! Most expensive refrigerator I have ever purchased... and the only one to show problems within 5 years. Still trying to figure out what to do. Never again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge just about 3 month ago and I just this week had to call the geek squad out becaus the hose at the bottom of fridge is leaking again
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Our support team is available to help out with any warranty repair assistance you might need. Please reach out to a product specialist on Twitter at @LGUSSupport.
- Pros mentioned:Space
Nice and practical
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice looking , spacious, modern practical refrigerator
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi, I hate to hear you were not satisfied with the television you purchased. If we can assist you in any way, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
- Cons mentioned:Reliability
Not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brocker less 2 years not recommend I never buy again
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Reliability
Broke fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.junk thing broke in less than 2 months can't get anyone to work on it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Door-in-door
convenient and roomy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door in door feature is really handy. leaves room for other things.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Refrigerators, please visit https://www.lg.com/us/refrigerators. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
- Pros mentioned:Door-in-door
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door-in-door feature is fantastic. The entire family loves it.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
paint was peeling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are on our FORTH return/replace refer!!!!! Every time there is something else wrong with the appliance
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, DMarie. Thanks for reaching out. Hopefully you were able to get the peeling of your LG Side-by-Side Fridge fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is highly impractical it’s almost like your going fishing every time you want to get something the freezer and door space just don’t work well together I bought it and returned it I preferred the hassle of returning it than keeping it that’s how uncomfortable it is and also it’s ice capacity is way to small.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Ice maker
Great refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator! Plenty of room and ice maker awesome!
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. Your rating does not reflect your sentiment, so it is confusing. We are thrilled the unit meets your needs. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Life's Good! ^Daphane
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy..ice make came broke an gonna have to wait 2 months to get it fix
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Arrived damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it would be a good fridge, until it arrived and had water leaking from the back when installed. Returned for another fridge.
I would recommend this to a friendFridge is very nice to look at but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge works well. I had a problem with the ice maker freezing up on a regular basis. Had to chisel out the ice all the time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're still experiencing issues with your ice maker, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP
Gravely Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not refrigerator I ordered and have been waiting on since May. Then to be told as a national company you can’t get it. I went online and found and bought the refrigerator directly from LG. I did in less than 45 mins what your company couldn’t do over 5 months!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Broken Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought a brand new refrigerator and waited a month for delivery only to find out the ice maker was broken and customer service refused to help so I called the manufacturer and waited another two weeks for a new ice maker. If I wanted something damaged I would have bought something used for way less than $2000.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably,this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products.Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette