Customer Ratings & Reviews
- Model:
- LSXS26366D
- SKU:
- 4661201
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.1 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's spaciousness, the convenience of the door-in-door feature, and the sleek look of the black stainless steel. They also appreciate the easy access to commonly used items and the ice maker. However, some customers have experienced issues with noise, defective units, adjustable shelves, and the door alarm.
This summary was generated by AI based on customer reviews.
Nd
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need it’s so I buy it’s its was changed old to new the. Again with different sales price
No, I would not recommend this to a friendNice fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right fridge Just wrong color, delivery issues were later corrected
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Do Not Buy, Awful Product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful product. We've had so many issues that we are now forced to buy a new one after having this for 18 months. This is after replacing the icemaker that went out often and all kinds of issues. They are facing a class-action lawsuit and the customer service is awful. Do not buy.
No, I would not recommend this to a friendNew fringe don’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited two weeks for this fringe, then the delivery guy couldn’t find my address I had to wait two more weeks for them to deliver it to me. By the time it got here the new fringe don’t work OMG. So I returned it and went somewhere else with my business.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Unhappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product wAs delivered with a bent door & didn’t seal ran all the time. Ask to be replaced but would only give us a new door And seal!! Delivered on Dec 2 and still haven’t been back out to fix!! Very unhappy with their product and service , once you purchase it then their done with you!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
They brought out another door a couple days later
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After they set up the refrigerator we noticed that the door had some scratches on it. They brought out another door a couple days later and it was damaged also. They told us that they would order a new door but we have yet to hear back from them?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Disappointed and will not return‼️
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The man that was helping me did not want to help. He told me he was leaving when his shift was up whether I was done or not. I waited for a long time. Another man came to help and that was how I got my refrigerator! Disappointed‼️
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Need help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have recently noticed the refrigerator is leaking from some where and I have attempted 5 different time to contact the store for assistance and no one answers The phone just rings and I've sat for as long as an hour for someone to come on The line which never happened
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough storage space. To get something from the back you need to take out your food. I lost one shelving because I needed more room for milk and juices. Oh and it take 24 hrs for the water and ice to start working omg...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Makes a funny noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is kind of loud. It makes weird sounds
I would recommend this to a friendBrand response from LGAnswers
Posted .I am sorry to hear your refrigerator is making weird sounds. I bet it can be frustrating if it is loud. If you would, follow this link to determine the noise the unit is making and steps to correct the sound. https://www.lg.com/us/support/product-help/CT10000021-20150292153479-other-noise If you still need assistance, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport ^EJ
I was so excited about getting this refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUT IT DOESN'T WORK!!! I have only had it for a week. Fortunately, I haven't moved into my new house and I didn't have any food in it that would have spoiled!!! Have to get someone to come out to "fix" my new fridge that I haven't even gotton to use yet! This is absolutely ridiculous !!!!
No, I would not recommend this to a friendWas disappointed it would not fit in my space
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The problem is, that the cord come from the top on the Fridge, and because of that plate it will not fit under you standard size counter. The height was normal and right in lines with every other brand, but that plate made it impossible to install.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see your refrigerator did not meet your expectations. The LSXS26366D has the following dimensions: Depth with Handles 36 5/16", Height to Top of Door Hinge 70 1/4", Width 35 7/9". If you have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Kitchen Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Large items, ie boxes, cannot be placed inside the fridge
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks so much for the excellent review. Such detailed information really helps our R&D team understand our customers and what it takes to make you happy. We greatly appreciate the feedback and we are sorry the refrigerator did not meet your expectations. ^CP
There was a dent in the door when I received it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge though. I will call you tomorrow. Thanks
I would recommend this to a friendGood Product horrible customer service.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is okay, but Best Buy has the worst customer Service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello! We're glad to hear that your LSXS26366S 26 cu. ft. Door-in-Door® Refrigerator is working well. We're sorry to hear about your experience with Best Buy's customer service. We understand the importance of reliable service and support. If you need any assistance with your LG refrigerator, feel free to send us a direct message on Facebook or Twitter at @LGUSSupport with your contact details and product information, and we'll do our best to assist you. We're here to help! ^Luisa
Like it.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't have this from BestBuy. Delivery men would not get it off their truck. Said it would not fit thru our door. We have a standard size front door. That is the only reason for such a low rating.
I would recommend this to a friendProblems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two problems within 60 days. Waiting to hear if they will replace this with a new one as told. Will update review if and when that happens
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
DAMAGED STAINLESS STEEL LG REFRIGERATOR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator delivered damaged ! No one can tell me when it will be exchanged for a new UNDAMAGED ONE !! I’m very disappointed in Best Buy / Geek Squad!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Waiting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still can not give a review since the wait has been very long since I bought the refrigerator, I still have to wait 22 days more to receive my purchase
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry for the delayed availability of products. We are working as quickly as possible to make our products available. We appreciate your commitment to the LG brand. Please bear with us as we navigate uncharted waters to resolve the delay. Again, we apologize for the delay and any inconvenience it has caused. ^Venette
broken ice maker.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For 3 years ice maker kept breaking and needed to be reset until it broke for good. Surprisingly badly engineered.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette