Customer Ratings & Reviews
- Model:
- LSXS26366D
- SKU:
- 4661201
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.1 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's spaciousness, the convenience of the door-in-door feature, and the sleek look of the black stainless steel. They also appreciate the easy access to commonly used items and the ice maker. However, some customers have experienced issues with noise, defective units, adjustable shelves, and the door alarm.
This summary was generated by AI based on customer reviews.
Terrible Customer Service - LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware! LG service on warranty items is atrocious!!! I have a refrigerator that is only 6 mos old and can’t get a repair in a timely manner!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that your unit cannot be repaired in a timelier manner. Understandably this is frustrating, and I am terribly sorry that the issue has not been resolved.For follow up Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Worked 2 weeks past warranty date
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died 2 weeks after the 5 year warranty we purchased. Used the warranty about 6 months ago to replace the icemaker after it stopped working.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling your out of warranty repair, however need to move to another platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with the model # and brief description of the issue and we will work with you on an expedited resolution. Thank you. ^Jennifer
2 weeks old ice maker quit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didn't get 2 weeks into use and issue of non working icemaker,wonder what else may fail,from cars to toasters everything nowadays are junk
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see you are having trouble with the ice maker of your refrigerator. You can troubleshoot issues with the ice maker not making ice from the following help article: https://www.lg.com/us/support/product-help/CT10000021-1400773605181-no-ice If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
dont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after 4 years.. will cost 1200 to fix
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Muranda. Thank you for sharing your experience with the LG Refrigerator (LSXS26366S) model. We understand your concern about a refrigerator that stops working, especially after four years of use.
While repairs can sometimes be costly, we recommend weighing the repair costs against the benefits of investing in a new unit. If you’d like, we can also help you explore any warranty options that might still be available or provide guidance on selecting a replacement.
If you have questions or need further assistance, please send us a private message on social media @LGUSSupport. Our team would be happy to help you find a solution that works for you. We appreciate your patience and hope to assist you further. ^Juvy
Not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After one year of use it stopped working and lg would didnt fix it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Would not buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator did not last more than 4 years. For the amount of money we paid it should have lasted a lot longer!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont like u dont get a manual. Everyone doesn't have internet access. Also little more time to extend warranty, than 10 days
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Didn't last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge was great until it wasn't. Died after four years
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Bad quality broke down
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer and Ice maker stopped working after just 2 years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Freezer has gone out twice in 3 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer has gone out twice in 3 years. 1st time just after a year. I would not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Unprofessional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible installation experience. I do not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette