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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3411 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the refrigerator's spaciousness, the convenience of the door-in-door feature, and the sleek look of the black stainless steel. They also appreciate the easy access to commonly used items and the ice maker. However, some customers have experienced issues with noise, defective units, adjustable shelves, and the door alarm.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 3,411 reviews
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love this refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is perfect for our kitchen and our family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far the product is good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is good so far. the service from best Buy and the subcontractors was a nightmare to say the least. it cost me 4 days of work to get this delivered and installed. I have contacted best buy on line and have received no response.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Best investment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much room!!! And the touchscreen water and ice is amazing!!

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Looks great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a new home. Looks great. Ice maker works fast!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Covid-19 Scarity Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a black refrigerator and this was the only model in stock in my price range. I could not place my magnets on the front only the side of the refrigerator. The left door and right door and not aligned when closed-side by side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was a breeze. The refrigerator is beautiful and well designed

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great double door refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, big storage and my wife love it.LG good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Set up and delivery were fast. Lots of room for everything. I only have one issue with it. The door swings all the way open. That’s a problem when your hands are full. Think about putting a spring or something to keep that from happening.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 3 out of 5 stars

    overall, good fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall, good fridge - when i get a non-defective product! unfortunately, out of 3 delivery attempts only 1 was an actual working unit. but it is very spacious.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Seriously dislike this refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to explain how much I dislike this refrigerator. I thought the small separate door would be a nice feature. But it takes so much space away from the main compartment, that there is no place to put anything large, without rearranging the entire frig. I would give anything to not have spent so much money on a frig that I will detest until it dies. So much money... for a refrigerator that is very difficult to work with. If I were going to save any money by only opening the small compartment for frequently used items, I'll lose many times that amount of energy/$ by having the door open to rearrange the refrigerator every time I need to add something or find something. Frustrating!!!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Refrigerators, please visit https://www.lg.com/us/refrigerators. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane LG

  • Rated 5 out of 5 stars

    nice Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice Black stainless steel Refrigeratore i recomented

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retired Account Analyst

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look and LG appliances is already tested because I have Dishwasher, Washing Machine and our Dryer is all LG. I had been using it for almost ten years already no problem yet. That why I chooses LG again for our Ref. Hope it last like our other LG appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door

    Rated 5 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the pass through door for drinks/milk. Very convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    side by side with a "french" twist.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Side by sides being replaced by bottom freezer types. Most Bottom freezers just a pile on its self. Side by side helps us differentiate frozen food types. Nice deep veggie and fruit sections. Doesn't have deli section draw. Outer french door for grab and go is great. Outer water/ice dispenser needs slightly better engineering but adequate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautifully designed refrigerator!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a big fan of LG and once again they have not disappointed with this refrigerator. I have an OLED TV from LG and about to get a washer and dryer also LG from best buy!! Love the interior and the state of the art controls. We love the small access door for the most used items conserving energy!!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great refrigerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. I would highly recommend it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door

    Rated 5 out of 5 stars

    Great family refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the small door access to beverages and regularly used items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about this refrigerator. I’ve had it for about a month now and so far so good, the only thing that is a bit different to me is how the water dispenses out you have to use both hands. One to press the water and one to hold the cup. The water shoots out at a diagonal way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love everything about it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant in buying a side by side refrigerator over a French Door refrigerator, but the price and freezer/refrigerator capacity was to good to pass up. I'm also very please with the ice maker capacity and how quick it makes ice. This is much better than my previous LG French Door refrigerator and it was less in price.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome refrigerator I love the door in door feture

    I would recommend this to a friend